Viewing 9 replies - 1 through 9 (of 9 total)
  • Hi @shemediy

    From the screenshot I understand that orders #15822, #15823, #15824, #15825 and #15827 have disappeared.

    Do you remember making any changes before this problem surfaced, such as updating or installing plugin(s)?

    Could you please navigate to WooCommerce > Status > Logs and from the dropdown on the right side, please see if there are any logs starting with the words fatal-error? Please let us know what you find.

    A conflict test might be needed to detect the cause, but before going for that please share a copy of your site’s System Status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response so we can take a closer look into the issue.

    Thread Starter sheme088

    (@shemediy)

    Hello, there are no logs starting with fatal-error under WooCommerce > Status > Logs.

    I will put the website status in the next reply.

    Thread Starter sheme088

    (@shemediy)

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.shemediy.com
    Site address (URL): https://www.shemediy.com
    WC Version: 6.6.1
    REST API Version: ? 6.6.1
    WC Blocks Version: ? 7.6.2
    Action Scheduler Version: ? 3.4.0
    Log Directory Writable: ?
    WP Version: 6.0
    WP Multisite: –
    WP Memory Limit: 3 GB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: ?
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.30
    PHP Post Max Size: 256 MB
    PHP Time Limit: 0
    PHP Max Input Vars: 3000
    cURL Version: 7.66.0
    OpenSSL/1.1.1n-fips
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.32-35-log
    Max Upload Size: 256 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 6.6.1
    WC Database Prefix: ysd_
    数据库总的大小: 213.42MB
    数据库数据大小: 162.23MB
    数据库索引大小: 51.19MB
    ysd_woocommerce_sessions: 数据:2.02MB + 索引:0.02MB + 引擎 InnoDB
    ysd_woocommerce_api_keys: 数据:0.02MB + 索引:0.03MB + 引擎 InnoDB
    ysd_woocommerce_attribute_taxonomies: 数据:0.02MB + 索引:0.02MB + 引擎 InnoDB
    ysd_woocommerce_downloadable_product_permissions: 数据:0.02MB + 索引:0.06MB + 引擎 InnoDB
    ysd_woocommerce_order_items: 数据:1.52MB + 索引:0.14MB + 引擎 InnoDB
    ysd_woocommerce_order_itemmeta: 数据:11.52MB + 索引:4.03MB + 引擎 InnoDB
    ysd_woocommerce_tax_rates: 数据:0.02MB + 索引:0.06MB + 引擎 InnoDB
    ysd_woocommerce_tax_rate_locations: 数据:0.02MB + 索引:0.03MB + 引擎 InnoDB
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    ysd_mailpoet_statistics_woocommerce_purchases: 数据:0.02MB + 索引:0.06MB + 引擎 InnoDB
    ysd_mailpoet_stats_notifications: 数据:0.02MB + 索引:0.03MB + 引擎 InnoDB
    ysd_mailpoet_subscribers: 数据:1.52MB + 索引:1.89MB + 引擎 InnoDB
    ysd_mailpoet_subscriber_custom_field: 数据:0.02MB + 索引:0.02MB + 引擎 InnoDB
    ysd_mailpoet_subscriber_ips: 数据:0.02MB + 索引:0.02MB + 引擎 InnoDB
    ysd_mailpoet_subscriber_segment: 数据:1.52MB + 索引:0.44MB + 引擎 InnoDB
    ysd_mailpoet_user_agents: 数据:0.02MB + 索引:0.02MB + 引擎 InnoDB
    ysd_mailpoet_user_flags: 数据:0.02MB + 索引:0.02MB + 引擎 InnoDB
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    ysd_nextend2_smartslider3_sliders_xref: 数据:0.02MB + 索引:0.02MB + 引擎 InnoDB
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    ysd_posts: 数据:8.52MB + 索引:3.63MB + 引擎 InnoDB
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    ysd_sgs_log_visitors: 数据:1.52MB + 索引:0.00MB + 引擎 InnoDB
    ysd_shortpixel_folders: 数据:0.02MB + 索引:0.02MB + 引擎 InnoDB
    ysd_shortpixel_meta: 数据:0.02MB + 索引:0.02MB + 引擎 InnoDB
    ysd_simple_history: 数据:0.23MB + 索引:0.13MB + 引擎 InnoDB
    ysd_simple_history_contexts: 数据:3.52MB + 索引:0.86MB + 引擎 InnoDB
    ysd_smush_dir_images: 数据:0.02MB + 索引:0.05MB + 引擎 InnoDB
    ysd_termmeta: 数据:0.05MB + 索引:0.03MB + 引擎 InnoDB
    ysd_terms: 数据:0.02MB + 索引:0.03MB + 引擎 InnoDB
    ysd_term_relationships: 数据:0.23MB + 索引:0.13MB + 引擎 InnoDB
    ysd_term_taxonomy: 数据:0.06MB + 索引:0.03MB + 引擎 InnoDB
    ysd_tm_taskmeta: 数据:0.02MB + 索引:0.03MB + 引擎 InnoDB
    ysd_tm_tasks: 数据:0.02MB + 索引:0.02MB + 引擎 InnoDB
    ysd_trp_gettext_en_us: 数据:0.20MB + 索引:0.28MB + 引擎 InnoDB
    ysd_trp_gettext_zh_cn: 数据:0.45MB + 索引:0.42MB + 引擎 InnoDB
    ysd_trp_original_meta: 数据:0.02MB + 索引:0.05MB + 引擎 InnoDB
    ysd_trp_original_strings: 数据:0.02MB + 索引:0.02MB + 引擎 InnoDB
    ysd_usermeta: 数据:22.55MB + 索引:11.03MB + 引擎 InnoDB
    ysd_users: 数据:1.52MB + 索引:0.56MB + 引擎 InnoDB
    ysd_vi_woo_orders_tracking_track_info: 数据:0.05MB + 索引:0.00MB + 引擎 InnoDB
    ysd_wc_admin_notes: 数据:0.05MB + 索引:0.00MB + 引擎 InnoDB
    ysd_wc_admin_note_actions: 数据:0.02MB + 索引:0.02MB + 引擎 InnoDB
    ysd_wc_category_lookup: 数据:0.02MB + 索引:0.00MB + 引擎 InnoDB
    ysd_wc_customer_lookup: 数据:1.52MB + 索引:0.42MB + 引擎 InnoDB
    ysd_wc_download_log: 数据:0.02MB + 索引:0.03MB + 引擎 InnoDB
    ysd_wc_order_coupon_lookup: 数据:0.05MB + 索引:0.03MB + 引擎 InnoDB
    ysd_wc_order_product_lookup: 数据:0.39MB + 索引:0.36MB + 引擎 InnoDB
    ysd_wc_order_stats: 数据:0.27MB + 索引:0.20MB + 引擎 InnoDB
    ysd_wc_order_tax_lookup: 数据:0.02MB + 索引:0.03MB + 引擎 InnoDB
    ysd_wc_product_attributes_lookup: 数据:0.02MB + 索引:0.02MB + 引擎 InnoDB
    ysd_wc_product_download_directories: 数据:0.02MB + 索引:0.02MB + 引擎 InnoDB
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    ysd_wc_webhooks: 数据:0.02MB + 索引:0.02MB + 引擎 InnoDB
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    ysd_woobe_history_bulk: 数据:0.02MB + 索引:0.03MB + 引擎 InnoDB
    ysd_wotv_woo_track_info: 数据:0.02MB + 索引:0.00MB + 引擎 InnoDB
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    ysd_yoast_indexable: 数据:8.52MB + 索引:2.98MB + 引擎 InnoDB
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    ### Post Type Counts ###
    
    attachment: 5461
    custom_css: 3
    custom-css-js: 5
    customize_changeset: 1
    language_switcher: 2
    mailpoet_page: 1
    nav_menu_item: 94
    page: 21
    post: 15
    product: 767
    product_variation: 4632
    revision: 24
    shop_coupon: 12
    shop_order: 2391
    shop_order_refund: 5
    wapf_product: 1
    wcpa_pt_forms: 22
    wp_block: 4
    wp_global_styles: 2
    wpforms: 2
    wphash_ntf_bar: 2
    xlwcty_thankyou: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (37) ###
    
    Asiabill Payment Gateway for WooCommerce: 来自 Asiabill – 1.1.9
    Database for WPforms: 来自 wpdebuglog – 1.0.4
    Disable Cart Fragments: 来自 Optimocha – 2.1.1
    Duplicate Page: 来自 mndpsingh287 – 4.4.8
    Flexible Shipping: 来自 WP Desk – 4.11.9
    Google Listings and Ads: 来自 WooCommerce – 1.13.6
    Site Kit by Google: 来自 Google – 1.75.0
    HashBar - WordPress Notification Bar: 来自 HasThemes – 1.3.3
    Head, Footer and Post Injections: 来自 Stefano Lissa – 3.2.5
    Kirki Customizer Framework: 来自 David Vongries – 4.0.24
    MailPoet 3 (New): 来自 MailPoet – 3.90.1
    Gutenberg Blocks and Template Library by Otter: 来自 ThemeIsle – 2.0.5
    WooCommerce Pacypay: 来自 Pacypay – 1.1.1
    PixelYourSite: 来自 PixelYourSite – 9.1.1
    S2W - Import Shopify to WooCommerce Premium: 来自 VillaTheme – 1.1.6
    SiteGround Optimizer: 来自 SiteGround – 7.1.4
    SiteGround Security: 来自 SiteGround – 1.2.9
    ShortPixel Adaptive Images: 来自 ShortPixel – 3.4.1
    操作日志: 来自 P?r Thernstr?m – 3.3.0
    智能滑块3: 来自 Nextend – 3.5.1.7
    SVG Support: 来自 Benbodhi – 2.4.2
    TC Custom JavaScript: 来自 Tiny Code – 1.2.3
    BEAR – Bulk Editor and Products Manager Professional for WooCommerce: 来自 realmag777 – 1.1.2
    WooCommerce Cart Abandonment Recovery: 来自 CartFlows Inc – 1.2.18
    Woocommerce Custom Product Addons: 来自 Acowebs – 4.1.8
    Orders Tracking for WooCommerce: 来自 VillaTheme – 1.1.16
    Variation Swatches for WooCommerce: 来自 Emran Ahmed – 2.0.1
    WooCommerce放弃的购物车精简版: 来自 泰切软件 – 5.12.0
    WooCommerce Orders Tracking Premium: 来自 VillaTheme – 1.0.14
    WooCommerce PayPal Payments: 来自 WooCommerce – 1.8.1
    WooCommerce Shipping & Tax: 来自 WooCommerce – 1.26.0(可更新至版本 1.26.1)
    WooCommerce: 来自 Automattic – 6.6.1
    Yoast SEO: 来自 Yoast团队 – 19.1
    SiteGround Central: 来自 SiteGround – 2.0.7
    WP Mail SMTP: 来自 WPForms – 3.4.0
    WPForms Lite: 来自 WPForms – 1.7.4.2
    Smart Coupons For WooCommerce Coupons: 来自 WebToffee – 1.3.9
    
    ### Inactive Plugins (3) ###
    
    All in One SEO: 来自 All in One SEO Team – 4.2.1.1
    Classic Widgets: 来自 WordPress Contributors – 0.3
    UpdraftPlus - Backup/Restore: 来自 UpdraftPlus.Com
    DavidAnderson – 1.22.12
    
    ### Dropin Plugins (1) ###
    
    object-cache.php: Memcached
    
    ### Settings ###
    
    API Enabled: ?
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ?
    Enforce Approved Product Download Directories: –
    
    ### WC Pages ###
    
    商店基础链接: #6 - /shop/
    购物车: #13 - /cart/
    结账: #14 - /checkout/
    我的帐户: #15 - /my-account/
    条款和条件: ? 页面没有设置
    
    ### Theme ###
    
    Name: Restoration
    Version: 1.1.8
    Author URL: https://fuelthemes.net
    Child Theme: ? – 如果您正在修改WooCommerce时没有创建个性化的父主题,我们建议您使用一个子主题,请参阅:如何创建一个子主题
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: restoration/woocommerce/cart/cart-shipping.php
    restoration/woocommerce/checkout/form-coupon.php
    restoration/woocommerce/checkout/form-login.php
    restoration/woocommerce/content-product.php
    restoration/woocommerce/content-single-product.php
    restoration/woocommerce/myaccount/form-login.php
    restoration/woocommerce/single-product/product-image.php
    restoration/woocommerce/single-product/product-thumbnails.php
    restoration/woocommerce/single-product/related.php
    restoration/woocommerce/single-product/tabs/tabs.php
    restoration/woocommerce/single-product/up-sells.php
    restoration/woocommerce/content-product_cat.php
    
    ### WooCommerce PayPal Payments ###
    
    Onboarded: ?
    Shop country code: CN
    WooCommerce currency supported: ?
    PayPal card processing available in country: –
    Pay Later messaging available in country: –
    Webhook status: ?
    Vault enabled: ?
    Logging enabled: –
    Reference Transactions: –
    Used PayPal Checkout plugin: –
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
    experimental-import-products-task
    experimental-fashion-sample-products
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    wc-pay-promotion
    wc-pay-welcome-page
    wc-pay-subscriptions-page
    
    Disabled Features: minified-js
    settings
    
    Daily Cron: ? Next scheduled: 2022-06-23 15:14:16 +08:00
    Options: ?
    Notes: 32
    Onboarding: completed
    
    ### Action Scheduler ###
    
    完成: 6,900
    Oldest: 2022-05-24 15:00:55 +0800
    Newest: 2022-06-23 15:47:51 +0800
    
    已失败: 2
    Oldest: 2022-03-22 18:40:11 +0800
    Newest: 2022-03-22 18:40:11 +0800
    
    即将进行的: 10
    Oldest: 2022-06-23 16:02:51 +0800
    Newest: 2022-06-28 15:11:59 +0800
    
    ### Status report information ###
    
    Generated at: 2022-06-23 15:53:37 +08:00
    
    Thread Starter sheme088

    (@shemediy)

    There have always been issues with order numbers not being consecutive, but #15822 is an order that the customer has confirmed the purchase of, but it has disappeared from the list.

    https://snipboard.io/ifuZQM.jpg

    Hello,

    Thanks for sending the system status report.

    Can you please clear the transients under WooCommerce > status > logs > clear transients?

    Did you perform the conflict test as recommended earlier by Margaret? You can get more information at:
    https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Before running it, you can clear the site cache.

    You can run this test using a staging site that way you’ll not affect your production site, for this purpose you can use this plugin: WP Staging for quickly spinning up a new test site.

    Let us know how that goes.

    • This reply was modified 2 years, 8 months ago by Igor H.
    Thread Starter sheme088

    (@shemediy)

    The error that appears is that the order disappears automatically, how can I test out what went wrong, and I can’t find the reason through the conflict test at all

    Thread Starter sheme088

    (@shemediy)

    I can’t test and reproduce this error, because the order is disappearing automatically,
    #15822 I need to know why this order was deleted?

    Hi,

    I understand your point, what I’m trying to say is that a conflict could be affecting the site and orders. You can run these actions:

    • Clear the site cache
    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem, i.e. you can create a test order at this point

    Then go to the orders page and check if the new order appears, also check if the order 15822 is visible, if so, it means a conflict was affecting this behavior and you will be able to reactivate the theme and plugins one by one until you find the culprit You can find a more detailed explanation on how to do a conflict test here.

    Let us know what you find, thanks.

    We haven’t heard back from you in a while, so I’m marking this thread closed for now – we’ll be here if and/or when you are ready to continue.

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