Orders placed by customers disappear automatically
-
Orders placed by customers disappear automatically
I didn’t do anything, but the order in the background was gone.
https://snipboard.io/0kJSnW.jpg
-
Hi @shemediy
From the screenshot I understand that orders #15822, #15823, #15824, #15825 and #15827 have disappeared.
Do you remember making any changes before this problem surfaced, such as updating or installing plugin(s)?
Could you please navigate to WooCommerce > Status > Logs and from the dropdown on the right side, please see if there are any logs starting with the words
fatal-error
? Please let us know what you find.A conflict test might be needed to detect the cause, but before going for that please share a copy of your site’s System Status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response so we can take a closer look into the issue.
Hello, there are no logs starting with fatal-error under WooCommerce > Status > Logs.
I will put the website status in the next reply.
### WordPress Environment ### WordPress address (URL): https://www.shemediy.com Site address (URL): https://www.shemediy.com WC Version: 6.6.1 REST API Version: ? 6.6.1 WC Blocks Version: ? 7.6.2 Action Scheduler Version: ? 3.4.0 Log Directory Writable: ? WP Version: 6.0 WP Multisite: – WP Memory Limit: 3 GB WP Debug Mode: – WP Cron: ? Language: en_US External object cache: ? ### Server Environment ### Server Info: Apache PHP Version: 7.4.30 PHP Post Max Size: 256 MB PHP Time Limit: 0 PHP Max Input Vars: 3000 cURL Version: 7.66.0 OpenSSL/1.1.1n-fips SUHOSIN Installed: – MySQL Version: 5.7.32-35-log Max Upload Size: 256 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 6.6.1 WC Database Prefix: ysd_ 数据库总的大小: 213.42MB 数据库数据大小: 162.23MB 数据库索引大小: 51.19MB ysd_woocommerce_sessions: 数据:2.02MB + 索引:0.02MB + 引擎 InnoDB ysd_woocommerce_api_keys: 数据:0.02MB + 索引:0.03MB + 引擎 InnoDB ysd_woocommerce_attribute_taxonomies: 数据:0.02MB + 索引:0.02MB + 引擎 InnoDB ysd_woocommerce_downloadable_product_permissions: 数据:0.02MB + 索引:0.06MB + 引擎 InnoDB ysd_woocommerce_order_items: 数据:1.52MB + 索引:0.14MB + 引擎 InnoDB ysd_woocommerce_order_itemmeta: 数据:11.52MB + 索引:4.03MB + 引擎 InnoDB ysd_woocommerce_tax_rates: 数据:0.02MB + 索引:0.06MB + 引擎 InnoDB ysd_woocommerce_tax_rate_locations: 数据:0.02MB + 索引:0.03MB + 引擎 InnoDB ysd_woocommerce_shipping_zones: 数据:0.02MB + 索引:0.00MB + 引擎 InnoDB ysd_woocommerce_shipping_zone_locations: 数据:0.02MB + 索引:0.03MB + 引擎 InnoDB ysd_woocommerce_shipping_zone_methods: 数据:0.02MB + 索引:0.00MB + 引擎 InnoDB ysd_woocommerce_payment_tokens: 数据:0.02MB + 索引:0.02MB + 引擎 InnoDB ysd_woocommerce_payment_tokenmeta: 数据:0.02MB + 索引:0.03MB + 引擎 InnoDB ysd_woocommerce_log: 数据:0.02MB + 索引:0.02MB + 引擎 InnoDB ysd_actionscheduler_actions: 数据:3.30MB + 索引:1.69MB + 引擎 InnoDB ysd_actionscheduler_claims: 数据:0.02MB + 索引:0.02MB + 引擎 InnoDB ysd_actionscheduler_groups: 数据:0.02MB + 索引:0.02MB + 引擎 InnoDB ysd_actionscheduler_logs: 数据:2.52MB + 索引:0.91MB + 引擎 InnoDB ysd_ac_abandoned_cart_history_lite: 数据:11.52MB + 索引:0.00MB + 引擎 InnoDB ysd_ac_email_templates_lite: 数据:0.03MB + 索引:0.00MB + 引擎 InnoDB ysd_ac_guest_abandoned_cart_history_lite: 数据:0.13MB + 索引:0.00MB + 引擎 InnoDB ysd_ac_sent_history_lite: 数据:0.02MB + 索引:0.00MB + 引擎 InnoDB ysd_aioseo_cache: 数据:0.02MB + 索引:0.03MB + 引擎 InnoDB ysd_aioseo_notifications: 数据:0.02MB + 索引:0.06MB + 引擎 InnoDB ysd_aioseo_posts: 数据:2.52MB + 索引:0.05MB + 引擎 InnoDB ysd_cartflows_ca_cart_abandonment: 数据:3.52MB + 索引:0.05MB + 引擎 InnoDB ysd_cartflows_ca_email_history: 数据:0.19MB + 索引:0.19MB + 引擎 InnoDB ysd_cartflows_ca_email_templates: 数据:0.05MB + 索引:0.00MB + 引擎 InnoDB ysd_cartflows_ca_email_templates_meta: 数据:0.02MB + 索引:0.02MB + 引擎 InnoDB ysd_commentmeta: 数据:0.02MB + 索引:0.03MB + 引擎 InnoDB ysd_comments: 数据:1.52MB + 索引:0.69MB + 引擎 InnoDB ysd_gla_budget_recommendations: 数据:0.20MB + 索引:0.11MB + 引擎 InnoDB ysd_gla_merchant_issues: 数据:0.02MB + 索引:0.00MB + 引擎 InnoDB ysd_gla_shipping_rates: 数据:0.02MB + 索引:0.05MB + 引擎 InnoDB ysd_gla_shipping_times: 数据:0.02MB + 索引:0.02MB + 引擎 InnoDB ysd_hthb_analytics: 数据:0.02MB + 索引:0.00MB + 引擎 InnoDB ysd_itbbc_history: 数据:0.02MB + 索引:0.02MB + 引擎 InnoDB ysd_itbbc_history_items: 数据:0.02MB + 索引:0.03MB + 引擎 InnoDB ysd_links: 数据:0.02MB + 索引:0.02MB + 引擎 InnoDB ysd_mailpoet_custom_fields: 数据:0.02MB + 索引:0.02MB + 引擎 InnoDB ysd_mailpoet_dynamic_segment_filters: 数据:0.02MB + 索引:0.02MB + 引擎 InnoDB ysd_mailpoet_feature_flags: 数据:0.02MB + 索引:0.02MB + 引擎 InnoDB ysd_mailpoet_forms: 数据:0.02MB + 索引:0.00MB + 引擎 InnoDB ysd_mailpoet_log: 数据:0.02MB + 索引:0.00MB + 引擎 InnoDB ysd_mailpoet_mapping_to_external_entities: 数据:0.02MB + 索引:0.02MB + 引擎 InnoDB ysd_mailpoet_newsletters: 数据:0.14MB + 索引:0.03MB + 引擎 InnoDB ysd_mailpoet_newsletter_links: 数据:0.02MB + 索引:0.05MB + 引擎 InnoDB ysd_mailpoet_newsletter_option: 数据:0.02MB + 索引:0.02MB + 引擎 InnoDB ysd_mailpoet_newsletter_option_fields: 数据:0.02MB + 索引:0.02MB + 引擎 InnoDB ysd_mailpoet_newsletter_posts: 数据:0.02MB + 索引:0.02MB + 引擎 InnoDB ysd_mailpoet_newsletter_segment: 数据:0.02MB + 索引:0.02MB + 引擎 InnoDB ysd_mailpoet_newsletter_templates: 数据:2.52MB + 索引:0.00MB + 引擎 InnoDB ysd_mailpoet_scheduled_tasks: 数据:0.09MB + 索引:0.11MB + 引擎 InnoDB ysd_mailpoet_scheduled_task_subscribers: 数据:0.02MB + 索引:0.02MB + 引擎 InnoDB ysd_mailpoet_segments: 数据:0.02MB + 索引:0.03MB + 引擎 InnoDB ysd_mailpoet_sending_queues: 数据:0.02MB + 索引:0.03MB + 引擎 InnoDB ysd_mailpoet_settings: 数据:0.02MB + 索引:0.02MB + 引擎 InnoDB ysd_mailpoet_statistics_bounces: 数据:0.02MB + 索引:0.00MB + 引擎 InnoDB ysd_mailpoet_statistics_clicks: 数据:0.02MB + 索引:0.05MB + 引擎 InnoDB ysd_mailpoet_statistics_forms: 数据:0.02MB + 索引:0.02MB + 引擎 InnoDB ysd_mailpoet_statistics_newsletters: 数据:0.02MB + 索引:0.03MB + 引擎 InnoDB ysd_mailpoet_statistics_opens: 数据:0.02MB + 索引:0.08MB + 引擎 InnoDB ysd_mailpoet_statistics_unsubscribes: 数据:0.08MB + 索引:0.08MB + 引擎 InnoDB ysd_mailpoet_statistics_woocommerce_purchases: 数据:0.02MB + 索引:0.06MB + 引擎 InnoDB ysd_mailpoet_stats_notifications: 数据:0.02MB + 索引:0.03MB + 引擎 InnoDB ysd_mailpoet_subscribers: 数据:1.52MB + 索引:1.89MB + 引擎 InnoDB ysd_mailpoet_subscriber_custom_field: 数据:0.02MB + 索引:0.02MB + 引擎 InnoDB ysd_mailpoet_subscriber_ips: 数据:0.02MB + 索引:0.02MB + 引擎 InnoDB ysd_mailpoet_subscriber_segment: 数据:1.52MB + 索引:0.44MB + 引擎 InnoDB ysd_mailpoet_user_agents: 数据:0.02MB + 索引:0.02MB + 引擎 InnoDB ysd_mailpoet_user_flags: 数据:0.02MB + 索引:0.02MB + 引擎 InnoDB ysd_nextend2_image_storage: 数据:0.02MB + 索引:0.02MB + 引擎 InnoDB ysd_nextend2_section_storage: 数据:0.05MB + 索引:0.06MB + 引擎 InnoDB ysd_nextend2_smartslider3_generators: 数据:0.02MB + 索引:0.00MB + 引擎 InnoDB ysd_nextend2_smartslider3_sliders: 数据:0.06MB + 索引:0.03MB + 引擎 InnoDB ysd_nextend2_smartslider3_sliders_xref: 数据:0.02MB + 索引:0.02MB + 引擎 InnoDB ysd_nextend2_smartslider3_slides: 数据:0.08MB + 索引:0.11MB + 引擎 InnoDB ysd_options: 数据:1.44MB + 索引:0.17MB + 引擎 InnoDB ysd_postmeta: 数据:54.58MB + 索引:16.06MB + 引擎 InnoDB ysd_posts: 数据:8.52MB + 索引:3.63MB + 引擎 InnoDB ysd_s2w_error_product_images: 数据:0.02MB + 索引:0.00MB + 引擎 InnoDB ysd_sgs_log_events: 数据:5.02MB + 索引:0.00MB + 引擎 InnoDB ysd_sgs_log_visitors: 数据:1.52MB + 索引:0.00MB + 引擎 InnoDB ysd_shortpixel_folders: 数据:0.02MB + 索引:0.02MB + 引擎 InnoDB ysd_shortpixel_meta: 数据:0.02MB + 索引:0.02MB + 引擎 InnoDB ysd_simple_history: 数据:0.23MB + 索引:0.13MB + 引擎 InnoDB ysd_simple_history_contexts: 数据:3.52MB + 索引:0.86MB + 引擎 InnoDB ysd_smush_dir_images: 数据:0.02MB + 索引:0.05MB + 引擎 InnoDB ysd_termmeta: 数据:0.05MB + 索引:0.03MB + 引擎 InnoDB ysd_terms: 数据:0.02MB + 索引:0.03MB + 引擎 InnoDB ysd_term_relationships: 数据:0.23MB + 索引:0.13MB + 引擎 InnoDB ysd_term_taxonomy: 数据:0.06MB + 索引:0.03MB + 引擎 InnoDB ysd_tm_taskmeta: 数据:0.02MB + 索引:0.03MB + 引擎 InnoDB ysd_tm_tasks: 数据:0.02MB + 索引:0.02MB + 引擎 InnoDB ysd_trp_gettext_en_us: 数据:0.20MB + 索引:0.28MB + 引擎 InnoDB ysd_trp_gettext_zh_cn: 数据:0.45MB + 索引:0.42MB + 引擎 InnoDB ysd_trp_original_meta: 数据:0.02MB + 索引:0.05MB + 引擎 InnoDB ysd_trp_original_strings: 数据:0.02MB + 索引:0.02MB + 引擎 InnoDB ysd_usermeta: 数据:22.55MB + 索引:11.03MB + 引擎 InnoDB ysd_users: 数据:1.52MB + 索引:0.56MB + 引擎 InnoDB ysd_vi_woo_orders_tracking_track_info: 数据:0.05MB + 索引:0.00MB + 引擎 InnoDB ysd_wc_admin_notes: 数据:0.05MB + 索引:0.00MB + 引擎 InnoDB ysd_wc_admin_note_actions: 数据:0.02MB + 索引:0.02MB + 引擎 InnoDB ysd_wc_category_lookup: 数据:0.02MB + 索引:0.00MB + 引擎 InnoDB ysd_wc_customer_lookup: 数据:1.52MB + 索引:0.42MB + 引擎 InnoDB ysd_wc_download_log: 数据:0.02MB + 索引:0.03MB + 引擎 InnoDB ysd_wc_order_coupon_lookup: 数据:0.05MB + 索引:0.03MB + 引擎 InnoDB ysd_wc_order_product_lookup: 数据:0.39MB + 索引:0.36MB + 引擎 InnoDB ysd_wc_order_stats: 数据:0.27MB + 索引:0.20MB + 引擎 InnoDB ysd_wc_order_tax_lookup: 数据:0.02MB + 索引:0.03MB + 引擎 InnoDB ysd_wc_product_attributes_lookup: 数据:0.02MB + 索引:0.02MB + 引擎 InnoDB ysd_wc_product_download_directories: 数据:0.02MB + 索引:0.02MB + 引擎 InnoDB ysd_wc_product_meta_lookup: 数据:1.52MB + 索引:0.75MB + 引擎 InnoDB ysd_wc_rate_limits: 数据:0.02MB + 索引:0.02MB + 引擎 InnoDB ysd_wc_reserved_stock: 数据:0.02MB + 索引:0.00MB + 引擎 InnoDB ysd_wc_tax_rate_classes: 数据:0.02MB + 索引:0.02MB + 引擎 InnoDB ysd_wc_webhooks: 数据:0.02MB + 索引:0.02MB + 引擎 InnoDB ysd_woobe_history: 数据:0.30MB + 索引:0.28MB + 引擎 InnoDB ysd_woobe_history_bulk: 数据:0.02MB + 索引:0.03MB + 引擎 InnoDB ysd_wotv_woo_track_info: 数据:0.02MB + 索引:0.00MB + 引擎 InnoDB ysd_wpforms_db: 数据:0.02MB + 索引:0.00MB + 引擎 InnoDB ysd_wpforms_logs: 数据:0.02MB + 索引:0.00MB + 引擎 InnoDB ysd_wpforms_tasks_meta: 数据:0.02MB + 索引:0.00MB + 引擎 InnoDB ysd_wpmailsmtp_debug_events: 数据:0.05MB + 索引:0.00MB + 引擎 InnoDB ysd_wpmailsmtp_tasks_meta: 数据:0.02MB + 索引:0.00MB + 引擎 InnoDB ysd_yoast_indexable: 数据:8.52MB + 索引:2.98MB + 引擎 InnoDB ysd_yoast_indexable_hierarchy: 数据:0.30MB + 索引:0.36MB + 引擎 InnoDB ysd_yoast_migrations: 数据:0.02MB + 索引:0.02MB + 引擎 InnoDB ysd_yoast_primary_term: 数据:0.02MB + 索引:0.03MB + 引擎 InnoDB ysd_yoast_seo_links: 数据:1.08MB + 索引:0.03MB + 引擎 InnoDB ### Post Type Counts ### attachment: 5461 custom_css: 3 custom-css-js: 5 customize_changeset: 1 language_switcher: 2 mailpoet_page: 1 nav_menu_item: 94 page: 21 post: 15 product: 767 product_variation: 4632 revision: 24 shop_coupon: 12 shop_order: 2391 shop_order_refund: 5 wapf_product: 1 wcpa_pt_forms: 22 wp_block: 4 wp_global_styles: 2 wpforms: 2 wphash_ntf_bar: 2 xlwcty_thankyou: 1 ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ? ### Active Plugins (37) ### Asiabill Payment Gateway for WooCommerce: 来自 Asiabill – 1.1.9 Database for WPforms: 来自 wpdebuglog – 1.0.4 Disable Cart Fragments: 来自 Optimocha – 2.1.1 Duplicate Page: 来自 mndpsingh287 – 4.4.8 Flexible Shipping: 来自 WP Desk – 4.11.9 Google Listings and Ads: 来自 WooCommerce – 1.13.6 Site Kit by Google: 来自 Google – 1.75.0 HashBar - WordPress Notification Bar: 来自 HasThemes – 1.3.3 Head, Footer and Post Injections: 来自 Stefano Lissa – 3.2.5 Kirki Customizer Framework: 来自 David Vongries – 4.0.24 MailPoet 3 (New): 来自 MailPoet – 3.90.1 Gutenberg Blocks and Template Library by Otter: 来自 ThemeIsle – 2.0.5 WooCommerce Pacypay: 来自 Pacypay – 1.1.1 PixelYourSite: 来自 PixelYourSite – 9.1.1 S2W - Import Shopify to WooCommerce Premium: 来自 VillaTheme – 1.1.6 SiteGround Optimizer: 来自 SiteGround – 7.1.4 SiteGround Security: 来自 SiteGround – 1.2.9 ShortPixel Adaptive Images: 来自 ShortPixel – 3.4.1 操作日志: 来自 P?r Thernstr?m – 3.3.0 智能滑块3: 来自 Nextend – 3.5.1.7 SVG Support: 来自 Benbodhi – 2.4.2 TC Custom JavaScript: 来自 Tiny Code – 1.2.3 BEAR – Bulk Editor and Products Manager Professional for WooCommerce: 来自 realmag777 – 1.1.2 WooCommerce Cart Abandonment Recovery: 来自 CartFlows Inc – 1.2.18 Woocommerce Custom Product Addons: 来自 Acowebs – 4.1.8 Orders Tracking for WooCommerce: 来自 VillaTheme – 1.1.16 Variation Swatches for WooCommerce: 来自 Emran Ahmed – 2.0.1 WooCommerce放弃的购物车精简版: 来自 泰切软件 – 5.12.0 WooCommerce Orders Tracking Premium: 来自 VillaTheme – 1.0.14 WooCommerce PayPal Payments: 来自 WooCommerce – 1.8.1 WooCommerce Shipping & Tax: 来自 WooCommerce – 1.26.0(可更新至版本 1.26.1) WooCommerce: 来自 Automattic – 6.6.1 Yoast SEO: 来自 Yoast团队 – 19.1 SiteGround Central: 来自 SiteGround – 2.0.7 WP Mail SMTP: 来自 WPForms – 3.4.0 WPForms Lite: 来自 WPForms – 1.7.4.2 Smart Coupons For WooCommerce Coupons: 来自 WebToffee – 1.3.9 ### Inactive Plugins (3) ### All in One SEO: 来自 All in One SEO Team – 4.2.1.1 Classic Widgets: 来自 WordPress Contributors – 0.3 UpdraftPlus - Backup/Restore: 来自 UpdraftPlus.Com DavidAnderson – 1.22.12 ### Dropin Plugins (1) ### object-cache.php: Memcached ### Settings ### API Enabled: ? Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ? Enforce Approved Product Download Directories: – ### WC Pages ### 商店基础链接: #6 - /shop/ 购物车: #13 - /cart/ 结账: #14 - /checkout/ 我的帐户: #15 - /my-account/ 条款和条件: ? 页面没有设置 ### Theme ### Name: Restoration Version: 1.1.8 Author URL: https://fuelthemes.net Child Theme: ? – 如果您正在修改WooCommerce时没有创建个性化的父主题,我们建议您使用一个子主题,请参阅:如何创建一个子主题 WooCommerce Support: ? ### Templates ### Overrides: restoration/woocommerce/cart/cart-shipping.php restoration/woocommerce/checkout/form-coupon.php restoration/woocommerce/checkout/form-login.php restoration/woocommerce/content-product.php restoration/woocommerce/content-single-product.php restoration/woocommerce/myaccount/form-login.php restoration/woocommerce/single-product/product-image.php restoration/woocommerce/single-product/product-thumbnails.php restoration/woocommerce/single-product/related.php restoration/woocommerce/single-product/tabs/tabs.php restoration/woocommerce/single-product/up-sells.php restoration/woocommerce/content-product_cat.php ### WooCommerce PayPal Payments ### Onboarded: ? Shop country code: CN WooCommerce currency supported: ? PayPal card processing available in country: – Pay Later messaging available in country: – Webhook status: ? Vault enabled: ? Logging enabled: – Reference Transactions: – Used PayPal Checkout plugin: – ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices wc-pay-promotion wc-pay-welcome-page wc-pay-subscriptions-page Disabled Features: minified-js settings Daily Cron: ? Next scheduled: 2022-06-23 15:14:16 +08:00 Options: ? Notes: 32 Onboarding: completed ### Action Scheduler ### 完成: 6,900 Oldest: 2022-05-24 15:00:55 +0800 Newest: 2022-06-23 15:47:51 +0800 已失败: 2 Oldest: 2022-03-22 18:40:11 +0800 Newest: 2022-03-22 18:40:11 +0800 即将进行的: 10 Oldest: 2022-06-23 16:02:51 +0800 Newest: 2022-06-28 15:11:59 +0800 ### Status report information ### Generated at: 2022-06-23 15:53:37 +08:00
There have always been issues with order numbers not being consecutive, but #15822 is an order that the customer has confirmed the purchase of, but it has disappeared from the list.
Hello,
Thanks for sending the system status report.
Can you please clear the transients under WooCommerce > status > logs > clear transients?
Did you perform the conflict test as recommended earlier by Margaret? You can get more information at:
https://docs.woocommerce.com/document/how-to-test-for-conflicts/Before running it, you can clear the site cache.
You can run this test using a staging site that way you’ll not affect your production site, for this purpose you can use this plugin: WP Staging for quickly spinning up a new test site.
Let us know how that goes.
-
This reply was modified 2 years, 8 months ago by
Igor H.
The error that appears is that the order disappears automatically, how can I test out what went wrong, and I can’t find the reason through the conflict test at all
I can’t test and reproduce this error, because the order is disappearing automatically,
#15822 I need to know why this order was deleted?Hi,
I understand your point, what I’m trying to say is that a conflict could be affecting the site and orders. You can run these actions:
- Clear the site cache
- Temporarily switch your theme to Storefront
- Disable all plugins except for WooCommerce
- Repeat the action that is causing the problem, i.e. you can create a test order at this point
Then go to the orders page and check if the new order appears, also check if the order 15822 is visible, if so, it means a conflict was affecting this behavior and you will be able to reactivate the theme and plugins one by one until you find the culprit You can find a more detailed explanation on how to do a conflict test here.
Let us know what you find, thanks.
We haven’t heard back from you in a while, so I’m marking this thread closed for now – we’ll be here if and/or when you are ready to continue.
-
This reply was modified 2 years, 8 months ago by
- The topic ‘Orders placed by customers disappear automatically’ is closed to new replies.