Orders not snychronised

  • Resolved barb55

    (@barb55)


    3 years, 1 month ago

    Hi,
    I have enabled the checkbox registration in checkout because we only allow guest customers. The customers and orders are synchronised and showing up in Sendinblue account, but when subscribed customers make more purchases, these orders are not synchronized and are not showing up in Sendinblue for each customer – what am I missing? My impression was that Sendinblue synchronises all orders for customers who have subscribed via double-optin, and not only their very first purchase when they subscribed.

Viewing 8 replies - 1 through 8 (of 8 total)

  • I’m experiencing the same problem, I don’t see the orders synchronized.

    Same probleme here. Is there any solution. Targeted and automated e-mail marketing is not possible with these errors…

    Plugin Support Sarah823

    (@sendinbluecustomercare)

    Hello @oliviertassinari , @annzo and @barb55,

    Sorry to hear you have been having issues.

    It is correct that all order details will be synced to the account and available as: https://help.sendinblue.com/hc/en-us/articles/209579245#h_01FDCNJEH6SKTVE1TBCD4C4F5Q

    If the above article does not resolve the issue we would love to take a closer look at your Sendinblue account – please get in touch.

    I look forward to your reply.

    Sarah

    @sendinbluecustomercare this helps a bit.

    > You can view your orders by going to the Contacts tab, clicking an email address and checking the Transactions tab:

    This works for me.

    > For each contact, our platform will calculate daily:

    This doesn’t seem to work, I can’t filter contacts with these metrics

    > In addition, global data about your store will also be displayed on your Sendinblue account:

    I can’t find where this data is displayed.

    Hi,

    same for me.
    I can display transactions for contacts, but not the average spent or the toal of their orders lifetime. These columns are not populated.
    Is necessary to install the CRM application for that?

    Thanks.

    Plugin Support Sarah823

    (@sendinbluecustomercare)

    Hello @callaghan22 @oliviertassinari @annzo @barb55

    Our developers took a look at your accounts and can see the default values are populating. To add additional calculated values please see: https://help.sendinblue.com/hc/en-us/articles/209558545

    Please let me know how you get on,

    Sarah

    Thanks,

    I resolved the issue with two main actions:
    – I synchronized all our contacts from woo-commerce to Sendinblue(also if we manually imported before most of them into SB)
    – I manually started the sum in contacts > settings > contacts attributes > calculated values > calculate this formula now (last step for every Attribute)

    After I select again the default “calculate this formula daily” setting.

    Hope this will help someone else with the same problem.

    > I manually started the sum in contacts

    It works for me too. The default configuration was broken.

Viewing 8 replies - 1 through 8 (of 8 total)
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