Orders not importing to shipstation

Hey there!

Could you please share a screenshot of the following page?: WooCommerce > Settings > Integration > ShipStation > Export Order Statuses

I recommend https://snipboard.io for sharing screenshots – please follow the instructions on the page, then paste the URL in this chat. It works with Chrome, Firefox, Safari, and Edge.

Also, It will be great if you could share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

Thanks!

Hi Shohan,

Here is the screenshot of the integration settings: https://snipboard.io/hKfUEe.jpg

And here is the system status report:

### WordPress Environment ###

WordPress address (URL): https://www.drmarnienussbaum.com
Site address (URL): https://www.drmarnienussbaum.com
WC Version: 5.4.1
REST API Version: ? 5.4.1
WC Blocks Version: ? 5.1.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 2.3.1
Log Directory Writable: ?
WP Version: 5.7.2
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.20
PHP Post Max Size: 256 MB
PHP Time Limit: 300
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1k-fips

SUHOSIN Installed: –
MySQL Version: 5.7.32-35-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.4.1
WC Database Prefix: wp_
Total Database Size: 25.35MB
Database Data Size: 20.22MB
Database Index Size: 5.13MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_db7_forms: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_eg_grids: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_eg_item_elements: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_eg_item_skins: Data: 0.28MB + Index: 0.03MB + Engine InnoDB
wp_eg_navigation_skins: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
wp_elfsight_instagram_feed_cache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_elfsight_instagram_feed_ig_user: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_elfsight_instagram_feed_throttle: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_elfsight_instagram_feed_user: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_elfsight_instagram_feed_widgets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ewwwio_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_ewwwio_queue: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_gf_addon_feed: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_gf_draft_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_gf_entry: Data: 0.11MB + Index: 0.03MB + Engine InnoDB
wp_gf_entry_meta: Data: 0.27MB + Index: 0.28MB + Engine InnoDB
wp_gf_entry_notes: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_gf_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gf_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gf_form_revisions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gf_form_view: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_imagify_files: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_imagify_folders: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_itsec_opaque_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_options: Data: 2.52MB + Index: 0.08MB + Engine InnoDB
wp_pimwick_gift_card: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_pimwick_gift_card_activity: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_postmeta: Data: 3.52MB + Index: 2.00MB + Engine InnoDB
wp_posts: Data: 0.39MB + Index: 0.13MB + Engine InnoDB
wp_redirection_404: Data: 0.14MB + Index: 0.05MB + Engine InnoDB
wp_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_redirection_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_thesis_backups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_usermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfconfig: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilemods: Data: 4.52MB + Index: 0.00MB + Engine InnoDB
wp_wfhits: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfknownfilelist: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wflogins: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfstatus: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfwafconfig: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_square_customers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yoast_indexable: Data: 0.20MB + Index: 0.08MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

acf-field: 21
acf-field-group: 5
attachment: 280
concern: 11
custom_css: 1
customize_changeset: 3
giftcard: 4
nav_menu_item: 10
oembed_cache: 1
page: 14
post: 21
press: 35
product: 43
revision: 2
shop_coupon: 1
shop_order: 3
thesis_modular: 1
treatment: 19
wpcf7_contact_form: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (22) ###

ManageWP - Worker: by GoDaddy – 4.9.7
ACF Content Analysis for Yoast SEO: by Thomas Kr?ftner
ViktorFroberg
marol87
pekz0r
angrycreative
Team Yoast – 3.0.1

Advanced Custom Fields PRO: by Elliot Condon – 5.9.3
All-in-One WP Migration Unlimited Extension: by ServMask – 2.40
All-in-One WP Migration: by ServMask – 7.44
Classic Editor: by WordPress Contributors – 1.6
Contact Form 7 Extension For Mailchimp: by Renzo Johnson – 0.5.40
Contact Form 7: by Takayuki Miyoshi – 5.4.1
Contact Form CFDB7: by Arshid – 1.2.5.9
Elfsight Instagram Feed CC: by Elfsight – 4.0.1
Essential Grid: by ThemePunch – 3.0.11
Redirection: by John Godley – 5.1.1
Superfly Menu: by Looks Awesome – 4.5.9
Velvet Blues Update URLs: by VelvetBlues.com – 3.2.10
Ultimate Gift Cards For WooCommerce: by MakeWebBetter – 2.1.2
WooCommerce - ShipStation Integration: by WooCommerce – 4.1.42
WooCommerce Square: by WooCommerce – 2.5.1
WooCommerce: by Automattic – 5.4.1
Wordfence Security: by Wordfence – 7.5.4
Yoast SEO: by Team Yoast – 16.4
WP File Manager: by mndpsingh287 – 7.1.1
Smush: by WPMU DEV – 3.8.5

### Inactive Plugins (7) ###

Akismet Anti-Spam: by Automattic – 4.1.9
Autoptimize: by Frank Goossens (futtta) – 2.8.4
Gravity Forms: by rocketgenius – 2.4.17
Gravity Forms Gutenberg Add-On: by rocketgenius – 1.0-rc-1.4
Gravity Forms Mailchimp Add-On: by Gravity Forms – 4.7
Imagify: by WP Media – 1.9.14
WP Rocket: by WP Media – 3.5.1

### Must Use Plugins (3) ###

Force Strong Passwords - WPE Edition: by Jason Cosper – 1.6.4
ManageWP - Worker Loader: by GoDaddy –
MarnieNussbaum Functions: by DS Group – 1.0.0

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
pw gift card (pw-gift-card)
simple (simple)
variable (variable)
wgm_gift_card (wgm_gift_card)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #1265 - /shop/
Cart: #1266 - /cart/
Checkout: #1267 - /checkout/
My account: #1268 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Thesis
Version: 2.10.5
Author URL: https://pearsonified.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Square ###

Environment: Production
Tokenization Enabled: –
Debug Mode: Off

### Action Scheduler ###

Complete: 21
Oldest: 2021-05-25 20:03:13 +0000
Newest: 2021-06-21 19:53:46 +0000

Pending: 1
Oldest: 2021-06-28 19:53:45 +0000
Newest: 2021-06-28 19:53:45 +0000

### Status report information ###

Generated at: 2021-06-22 13:23:10 +00:00

Thanks for looking at this!

Hi @beccanoire! Thanks for the additional information. Nothing about either your settings or system status report looks abnormal.

Do you see any fatal errors in your fatal error logs that match up to this issue date-wise? To check, go to WooCommerce > Status > Logs in your dashboard, open the dropdown by the “View” button, and look for any logs with “fatal-errors” in the name and an appropriate date.

If you see one, please view it by clicking on it and then clicking the “View” button, as shown here: https://d.pr/i/zYVxgL

Could you then copy the contents of the log into pastebin.com, click “Create new paste,” and then share the link so that we could take a look? Fatal error logs typically don’t include any sensitive information, but just line numbers in various plugin files.

Hi Austin,

I don’t see any logs with fatal-errors in the name – just a bunch of Shipstation logs and some Square logs. Let me know what to check next! ??

@beccanoire

Huh, this is somewhat confusing! I don’t see any orders at the XML URL even if I adjust the dates:

https://www.drmarnienussbaum.com/?wc-api=wc_shipstation&auth_key=WCSS-99fdac00da420af4a06b320b9bc14502&action=export&start_date=05/01/2021%2000:05&end_date=06/23/2021%2000:05

I think the next best thing to do here is to run a conflict test, like so:

• Temporarily switch your theme to Storefront
• Disable all plugins except for WooCommerce and ShipStation
• See if the XML URL above loads anything

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict.

You can find a more detailed explanation on how to do a conflict test here.

Let us know if that helps. Thanks! ??

Hi Adam,

I followed your steps and determined that it’s a theme compatibility issue. I’ll get in touch with the developer and see what we can do.

Thank you for your time!