Orders not being tracked

  • Hey there.

    I recently had an issue with some inherited code for Bing conversion tracking in WooCommerce. It was reporting double the amount of orders as Google Analytics tracking. I decided it would make more sense to just scrap that code and install this plugin for Bing tracking. I added the existing UET code to the plugin and it doesn’t seem to be tracking any orders. GA is reporting the orders accurately but after a week since trying this plugin, Bing has reported 0 orders.

    My questions:

    1. Is this plugin made for tracking orders as well or did I misunderstand the plugins intent?

    2. Do you think it could be possible I would need to create a completely new UET code for the plugin? I confirmed it’s the correct code from their account but still doesn’t seem to be tracking any orders.

    Thanks in advance and let me know if there’s any other information I can provide.

    -Craig

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  • Plugin Author Worcester Web Studio

    (@raymondgillespie)

    Hi Craig,

    Could you provide a link to your website? We will take a look and see if we can work out what’s going on!

    Plugin Author Worcester Web Studio

    (@raymondgillespie)

    Hi Simon,

    The conversion tracking needs to be set up Bing first. There’s examples in the instructions provided in the plugin itself, but the general steps are:

    ? Sign in to or register for a Microsoft/Bing Ads account
    ? In the left side menu of your Microsoft/Bing Ads account, navigate to Conversion Tracking → UET Tags → Create UET Tag
    ? Enter UET Tag Name and enter a UET Tag Description. Any name/description will do so long as it helps you identify your account/code.
    ? A Pop-up will appear with an ID and Javascript code when you save your information. You need to copy the 8 digit ID and then paste this into the UET Tracking Code field.

    The plugin then uses this info and dynamically populates the code with the values from WooCommerce.

Viewing 2 replies - 1 through 2 (of 2 total)
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