Orders not being set to ShipStation

  • Resolved Josh

    (@joshguss)


    4 years, 1 month ago

    Hello-

    When I initially setup the plugin and the store in ShipStation, existing orders are exported from WooCommerce to ShipStation BUT no new orders are being sent to ShipStation. I have logging enabled and I am not seeing any errors (from what I can tell in the logs).

    In another thread I noticed that this could have something to do with caching. While we are not running any caching plugins, the site is hosted on WPEngine which does have built-in caching.

    Thanks in advance for your help.

    Josh

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  • Thread Starter Josh

    (@joshguss)

    After speaking with support at ShipStation I was informed that

    WooCommerce will attempt to batch orders into a single API call, which might cause slight delays in importing if you leave them to do it on their own.

    and is therefore not always automatic/in real time. By clicking the Update All Stores button in the top right within the ShipStation dashboard, you can force ShipStation to reach out to WooCommerce to grab any outstanding orders.

    Wanted to provide this info in case others may experience something similar.

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