Orders missing shipping methods

  • Resolved sirrahikkala

    (@sirrahikkala)


    7 years, 6 months ago

    For some reason we have had increasing amount of orders where shipping method is not selected at all. We use cart value calculation to switch between fixed price or free price. Inside the order has been calculated correctly but the order listing misses the grey text of shipping method. We use the same shipping company so the missing method has not been too serious but we are about to add others so this needs to sorted. In my screenshot is same user, same device but different date. The shipping price is also the same (free) for both orders.

    This environment I cannot duplicate for debugging so I have work with live site.

    View post on imgur.com

    • This topic was modified 7 years, 6 months ago by sirrahikkala.
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  • Plugin Contributor Julia Amosova

    (@jamosova)

    Hi sirrahikkala,

    Sorry to hear about the trouble and happy to help!

    Would you please provide a bit more details about how the shipping is currently setup? Do you use Flat Rate shipping or any of the shipping extensions? If you could send a link to your site, it will be helpful as well (I couldn’t open a screenshot you sent).

    Thank you and looking forward to your reply!

    Plugin Contributor Julia Amosova

    (@jamosova)

    Hi sirrahikkala,

    You haven’t connected with us for a while so I am going to close this thread but feel free to connect with us again should you have additional questions!

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