Orders missing in Admin

  • Resolved seank123

    (@seank123)


    6 years, 6 months ago

    We have been having issues with ordering over the weekend – when the customer clicked on Proceed To PayPal (this is the built in PayPal payment option) the shopping cart showed a red error message: ‘Internal Server Error’ – I did a few text orders and got the same error. However that seems to be resolved now after I updated a couple of plugins.

    But – we have noticed the following on two orders placed before the above issue:

    Payment was received via PayPal – we get a conformation email from PayPal and it is listed in the PayPal dashboard.

    Neither us or the customer received an email from our website with the order details.

    When I looked at the WooCommerce orders list I could not find these two orders – however, when I looked for the Order ID as shown in the PayPal order details the IDs in WooCommerce are listed as the two test orders I placed – not the actual customer orders!

    Any ideas how this could happen?

    Also, any idea how I can get the list of ordered items – the PayPal details only show the first item and the total!

    Thanks

Viewing 1 replies (of 1 total)
  • Plugin Support John Coy a11n

    (@johndcoy)

    Automattic Happiness Engineer

    Hi @seank123

    Having orders process at checkout but not show in the WP Admin certainly isn’t the expectation. Usually, orders go missing after the site was restored to a previous version or if there is a theme or plugin conflict that prevented the order from creating in the first place.

    Try switching back to a default theme like Twenty Seventeen and disable all plugins except for WooCommerce. Then, complete the checkout process to see if this resolves the issue. If so, then re-enable each one at a time until you find the one that’s causing the conflict.

Viewing 1 replies (of 1 total)
  • The topic ‘Orders missing in Admin’ is closed to new replies.