orders going through without shipping method selcted

Hi @kamiarapt

By default, unless all products in the cart are virtual, it should not be possible to place an order without selecting a shipping method.

Can you share a link to your site so we can take a look at it?

Also, please include a copy of your site’s System Status Report — you can find it by going to your admin Dashboard and select WooCommerce → Status.

From there, select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here in your response.

hi its rebornmasks.ca

### WordPress Environment ###

WordPress address (URL): https://rebornmasks.ca
Site address (URL): https://rebornmasks.ca
WC Version: 4.2.2
REST API Version: ? 1.0.8
WC Blocks Version: ? 2.8.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.2.4
Log Directory Writable: ?
WP Version: 5.4.2
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: ?
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.1.33 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
PHP Post Max Size: 1 GB
PHP Time Limit: 301
PHP Max Input Vars: 5000
cURL Version: 7.70.0
OpenSSL/1.1.1g

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.1.45-MariaDB
Max Upload Size: 1 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.2.2
WC Database Prefix: hYv_
Total Database Size: 7.79MB
Database Data Size: 6.79MB
Database Index Size: 1.00MB
hYv_woocommerce_sessions: Data: 1.33MB + Index: 0.07MB + Engine MyISAM
hYv_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
hYv_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hYv_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hYv_woocommerce_order_items: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
hYv_woocommerce_order_itemmeta: Data: 0.05MB + Index: 0.04MB + Engine MyISAM
hYv_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
hYv_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hYv_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hYv_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hYv_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hYv_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hYv_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hYv_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hYv_actionscheduler_actions: Data: 0.03MB + Index: 0.03MB + Engine MyISAM
hYv_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hYv_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
hYv_actionscheduler_logs: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
hYv_affiliate_wp_affiliatemeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hYv_affiliate_wp_affiliates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hYv_affiliate_wp_campaigns: Data: 0.00MB + Index: 0.00MB + Engine
hYv_affiliate_wp_creatives: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hYv_affiliate_wp_customermeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hYv_affiliate_wp_customers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hYv_affiliate_wp_payouts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hYv_affiliate_wp_referralmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hYv_affiliate_wp_referrals: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hYv_affiliate_wp_rest_consumers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hYv_affiliate_wp_sales: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hYv_affiliate_wp_visits: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
hYv_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
hYv_comments: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
hYv_gf_draft_submissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hYv_gf_entry: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hYv_gf_entry_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hYv_gf_entry_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hYv_gf_form: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hYv_gf_form_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hYv_gf_form_revisions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hYv_gf_form_view: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hYv_imagify_files: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hYv_imagify_folders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hYv_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hYv_mailchimp_carts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hYv_mailchimp_jobs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hYv_options: Data: 3.67MB + Index: 0.16MB + Engine MyISAM
hYv_postmeta: Data: 0.50MB + Index: 0.14MB + Engine MyISAM
hYv_posts: Data: 0.13MB + Index: 0.05MB + Engine MyISAM
hYv_revslider_css: Data: 0.09MB + Index: 0.00MB + Engine MyISAM
hYv_revslider_css_bkp: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
hYv_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hYv_revslider_layer_animations_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hYv_revslider_navigations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hYv_revslider_navigations_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hYv_revslider_sliders: Data: 0.04MB + Index: 0.00MB + Engine MyISAM
hYv_revslider_sliders_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hYv_revslider_slides: Data: 0.36MB + Index: 0.00MB + Engine MyISAM
hYv_revslider_slides_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hYv_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
hYv_revslider_static_slides_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hYv_swift_performance_image_optimizer: Data: 0.22MB + Index: 0.11MB + Engine MyISAM
hYv_swift_performance_warmup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
hYv_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
hYv_terms: Data: 0.02MB + Index: 0.05MB + Engine MyISAM
hYv_term_relationships: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
hYv_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
hYv_usermeta: Data: 0.03MB + Index: 0.03MB + Engine MyISAM
hYv_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
hYv_wc_admin_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hYv_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hYv_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hYv_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
hYv_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hYv_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hYv_wc_order_product_lookup: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
hYv_wc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
hYv_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hYv_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
hYv_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hYv_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
hYv_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hYv_yith_wcaf_affiliates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hYv_yith_wcaf_clicks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hYv_yith_wcaf_commissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hYv_yith_wcaf_commission_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hYv_yith_wcaf_payments: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hYv_yith_wcaf_payment_commission: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hYv_yith_wcaf_payment_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hYv_ylc_chat_rows: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
hYv_ylc_chat_sessions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hYv_ylc_chat_visitors: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hYv_ylc_offline_messages: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hYv_yoast_indexable: Data: 0.19MB + Index: 0.08MB + Engine MyISAM
hYv_yoast_indexable_hierarchy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hYv_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
hYv_yoast_primary_term: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hYv_yoast_seo_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hYv_yoast_seo_meta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM

### Post Type Counts ###

attachment: 167
custom_css: 1
nav_menu_item: 7
page: 16
post: 1
product: 10
product_variation: 11
revision: 16
shop_coupon: 20
shop_order: 18
shop_order_refund: 3
wbcr-snippets: 3
wcb: 19
wpcf7_contact_form: 3

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?Error messages should not be shown to visitors.

### Active Plugins (36) ###

Contact Form 7: by Takayuki Miyoshi – 5.1.9
Envato Market: by Envato – 2.0.3
Facebook for WooCommerce: by Facebook – 1.9.11 – Installed version not tested with active version of WooCommerce 4.2.2
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.10.4
Header and Footer Scripts: by Digital Liberation – 2.2.1
Jetpack by WordPress.com: by Automattic – 8.6.1
WPBakery Page Builder: by Michael M - WPBakery.com – 6.2.0
Google Ads for WooCommerce: by Kliken – 1.0.4 – Installed version not tested with active version of WooCommerce 4.2.2
Mailchimp for WooCommerce: by Mailchimp – 2.4.1 – Installed version not tested with active version of WooCommerce 4.2.2
Savoy Theme - Content Elements: by NordicMade – 1.2.5
Savoy Theme - Instagram Gallery: by NordicMade – 1.2
Savoy Theme - Portfolio: by NordicMade – 1.2.2
Savoy Theme - Team Members: by NordicMade – 1.0.8
Savoy Theme - Settings Panel: by NordicMade – 1.0.2
Savoy Theme - Wishlist: by NordicMade – 2.1
OptinMonster API: by OptinMonster Team – 1.9.9
Product Quantity for WooCommerce: by WPWhale – 2.9
Really Simple SSL: by Really Simple Plugins – 3.3.4
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.3
Slider Revolution Bubblemorph AddOn: by ThemePunch – 2.1.1
Slider Revolution Paint-Brush Add-On: by ThemePunch – 2.1.7
Slider Revolution: by ThemePunch – 6.2.15
Smart Image Resize for WooCommerce: by Nabil Lemsieh – 1.3.9 – Installed version not tested with active version of WooCommerce 4.2.2
Coupon Box for WooCommerce: by VillaTheme – 2.0.1.5 – Installed version not tested with active version of WooCommerce 4.2.2
WooCommerce Blocks: by Automattic – 2.8.0
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.0.2 – Installed version not tested with active version of WooCommerce 4.2.2
WooCommerce Stripe Gateway: by WooCommerce – 4.5.0
WooCommerce Product Add-ons: by WooCommerce – 3.0.33 (update to version 3.0.35 is available) – Installed version not tested with active version of WooCommerce 4.2.2
WooCommerce Services: by Automattic – 1.23.2
WooCommerce Canada Post Shipping: by WooCommerce – 2.5.17
WooCommerce - ShipStation Integration: by WooCommerce – 4.1.37
Warranties and Returns for WooCommerce: by 7VX LLC
USA CA – 5.0.8 – Installed version not tested with active version of WooCommerce 4.2.2

WooCommerce: by Automattic – 4.2.2
Yoast SEO Premium: by Team Yoast – 14.0.4
WP Rocket: by WP Media – 3.6.1
YITH Live Chat Premium: by YITH – 1.4.4

### Inactive Plugins (9) ###

AffiliateWP: by Sandhills Development
LLC – 2.5.3

AffiliateWP - Affiliate Forms For Gravity Forms: by Sandhills Development
LLC – 1.0.20

All-in-One WP Migration: by ServMask – 7.24
Imagify: by WP Media – 1.9.10
Insert Headers and Footers: by WPBeginner – 1.4.5
MonsterInsights Pro: by MonsterInsights – 7.7.0
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.25

WooCommerce Cost of Goods: by SkyVerge – 2.9.7 (update to version 2.9.8 is available) – Installed version not tested with active version of WooCommerce 4.2.2
Woody ad snippets (PHP snippets | Insert PHP): by Will Bontrager Software
LLC <[email protected]>
Webcraftic <[email protected]> – 2.3.5

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (2) ###

Endurance Page Cache: by Mike Hansen – 2.0
SSO: by Garth Mortensen
Mike Hansen – 0.3

### Settings ###

API Enabled: –
Force SSL: –
Currency: CAD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #757 - /
Cart: ? Page does not contain the shortcode.
Checkout: ? Page does not contain the shortcode.
My account: #825 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Savoy
Version: 2.4.1
Author URL: https://www.nordicmade.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: savoy/woocommerce/archive-product.php
savoy/woocommerce/cart/cart-empty.php
savoy/woocommerce/cart/cart-item-data.php
savoy/woocommerce/cart/cart-shipping.php
savoy/woocommerce/cart/cart-totals.php
savoy/woocommerce/cart/cart.php
savoy/woocommerce/cart/cross-sells.php
savoy/woocommerce/cart/mini-cart.php
savoy/woocommerce/cart/proceed-to-checkout-button.php
savoy/woocommerce/cart/shipping-calculator.php
savoy/woocommerce/checkout/cart-errors.php
savoy/woocommerce/checkout/form-billing.php
savoy/woocommerce/checkout/form-checkout.php
savoy/woocommerce/checkout/form-coupon.php
savoy/woocommerce/checkout/form-login.php
savoy/woocommerce/checkout/form-pay.php
savoy/woocommerce/checkout/form-shipping.php
savoy/woocommerce/checkout/payment-method.php
savoy/woocommerce/checkout/payment.php
savoy/woocommerce/checkout/review-order.php
savoy/woocommerce/checkout/terms.php
savoy/woocommerce/checkout/thankyou.php
savoy/woocommerce/content-product.php
savoy/woocommerce/content-product_cat.php
savoy/woocommerce/content-single-product.php
savoy/woocommerce/content-widget-product.php
savoy/woocommerce/content-widget-reviews.php
savoy/woocommerce/global/breadcrumb.php
savoy/woocommerce/global/form-login.php
savoy/woocommerce/global/quantity-input.php
savoy/woocommerce/global/sidebar.php
savoy/woocommerce/global/wrapper-end.php
savoy/woocommerce/global/wrapper-start.php
savoy/woocommerce/loop/add-to-cart.php
savoy/woocommerce/loop/loop-end.php
savoy/woocommerce/loop/loop-start.php
savoy/woocommerce/loop/no-products-found.php
savoy/woocommerce/loop/pagination.php
savoy/woocommerce/loop/price.php
savoy/woocommerce/loop/rating.php
savoy/woocommerce/loop/sale-flash.php
savoy/woocommerce/myaccount/dashboard.php
savoy/woocommerce/myaccount/downloads.php
savoy/woocommerce/myaccount/form-add-payment-method.php
savoy/woocommerce/myaccount/form-edit-account.php
savoy/woocommerce/myaccount/form-edit-address.php
savoy/woocommerce/myaccount/form-login.php
savoy/woocommerce/myaccount/form-lost-password.php
savoy/woocommerce/myaccount/form-reset-password.php
savoy/woocommerce/myaccount/lost-password-confirmation.php
savoy/woocommerce/myaccount/my-account.php
savoy/woocommerce/myaccount/my-address.php
savoy/woocommerce/myaccount/navigation.php
savoy/woocommerce/myaccount/orders.php
savoy/woocommerce/myaccount/payment-methods.php
savoy/woocommerce/myaccount/view-order.php
savoy/woocommerce/notices/error.php
savoy/woocommerce/notices/notice.php
savoy/woocommerce/notices/success.php
savoy/woocommerce/order/form-tracking.php
savoy/woocommerce/order/order-again.php
savoy/woocommerce/order/order-details-customer.php
savoy/woocommerce/order/order-details-item.php
savoy/woocommerce/order/order-details.php
savoy/woocommerce/order/tracking.php
savoy/woocommerce/product-searchform.php
savoy/woocommerce/single-product/add-to-cart/external.php
savoy/woocommerce/single-product/add-to-cart/grouped.php
savoy/woocommerce/single-product/add-to-cart/simple.php
savoy/woocommerce/single-product/add-to-cart/variable.php
savoy/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
savoy/woocommerce/single-product/add-to-cart/variation.php
savoy/woocommerce/single-product/meta.php
savoy/woocommerce/single-product/photoswipe.php
savoy/woocommerce/single-product/price.php
savoy/woocommerce/single-product/product-attributes.php
savoy/woocommerce/single-product/product-image.php
savoy/woocommerce/single-product/product-thumbnails.php
savoy/woocommerce/single-product/rating.php
savoy/woocommerce/single-product/related.php
savoy/woocommerce/single-product/review-meta.php
savoy/woocommerce/single-product/review-rating.php
savoy/woocommerce/single-product/review.php
savoy/woocommerce/single-product/sale-flash.php
savoy/woocommerce/single-product/share.php
savoy/woocommerce/single-product/short-description.php
savoy/woocommerce/single-product/stock.php
savoy/woocommerce/single-product/tabs/additional-information.php
savoy/woocommerce/single-product/tabs/description.php
savoy/woocommerce/single-product/tabs/tabs.php
savoy/woocommerce/single-product/title.php
savoy/woocommerce/single-product/up-sells.php
savoy/woocommerce/single-product-reviews.php
savoy/woocommerce/single-product.php
savoy/woocommerce/taxonomy-product_cat.php
savoy/woocommerce/taxonomy-product_tag.php

### Action Scheduler ###

Complete: 113
Oldest: 2020-05-31 11:13:07 -0400
Newest: 2020-06-30 14:00:14 -0400

Pending: 1
Oldest: 2020-06-30 17:27:59 -0400
Newest: 2020-06-30 17:27:59 -0400

Hello @kamiarapt,

It looks like the Canada Post shipping method isn’t correctly configured in the shipping zone(s). I’d recommend checking the setup steps here and verify that you have at least one Canada Post service enabled.

If running through the setup doesn’t solve it, please log into your WooCommerce.com account and open a new ticket here: https://woocommerce.com/my-account/create-a-ticket/

From there, select the Canada Post extension in the “I need help with” dropdown. Here is a screenshot for your reference:
https://d.pr/i/7q34w7

If you don’t see all your purchased extensions in the list (it is limited to 16 extensions at the moment), please use the Search box to locate it. Also, note that you need to be logged in with the user account that originally made the purchase for the extension.

It’s been a while since we heard from you, and I am presuming that you have opened a ticket with WooCommerce support, so I’m marking this thread resolved. Hopefully, you’ve been able to resolve this, but if you haven’t, please open up a new topic and we’ll be happy to help out.