Orders from previous month are not reported

  • Resolved luisdesousa

    (@luisdesousa)


    4 years, 5 months ago

    Hi!. This plugin is great but I am having trouble exporting orders from the previous month. I am creating a report with the August and September orders and the August orders are not appearing. If I use a date range to select only last month the report getting zero orders. Any ideas on how to solve this?

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author algol.plus

    (@algolplus)

    hi

    could you share the screenshot of your settings ?

    Thread Starter luisdesousa

    (@luisdesousa)

    Thank you very much for your quick response. In this url you can see a screenshot of the configuration that I used:

    https://bedentalexpert.com/wp-content/uploads/2020/09/exportwc.gif

    We have 8 orders in August, but notice that the result is 0 orders

    Thanks in advance

    Plugin Author algol.plus

    (@algolplus)

    Hello
    Can you clear filter Products in section Filter By Product?
    Thanks, Alex

    Thread Starter luisdesousa

    (@luisdesousa)

    Hello

    Ok … When I removed the filter by product it worked fine and I got all the orders for the month of August.

    But… How can I get the previous month’s orders filtered by product?

    Thanks in advance

    Plugin Author algol.plus

    (@algolplus)

    Did you sale same products in previous month ?
    Or did you delete and add them?

    Thread Starter luisdesousa

    (@luisdesousa)

    Hello!

    Oops! It is true. There was a problem in the product configuration. At the beginning of September I deleted and added the same product again..

    You’re right. The orders for the month of August that appear for that product, actually belong to the product that is in the trash

    I think the problem is solved. Many thanks. You do an excellent job and I will recommend to my client to buy the premium version of your product.

    Best regards I

    • This reply was modified 4 years, 5 months ago by luisdesousa.
    • This reply was modified 4 years, 5 months ago by luisdesousa.
    Plugin Author algol.plus

    (@algolplus)

    good news ??
    you’re welcome.

Viewing 7 replies - 1 through 7 (of 7 total)
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