Orders Failing to Send To FBA

  • Resolved cabotqtaylor

    (@cabotqtaylor)


    1 year, 5 months ago

    I have had problems with my two most recent orders.

    1. Customer purchased through apple pay but it failed to send to FBA
    2. Purchased through CC and order is stuck as processing

    When I try to make an “order actions” the order notes to not update.

    • This topic was modified 1 year, 5 months ago by cabotqtaylor.
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  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hello @cabotqtaylor

    To have a better understanding of the exact issue you are experiencing, please can you share a clear screenshot of what you are seeing on your end? For screenshots, you may use https://snipboard.io – please follow the instructions on that page, then paste the URL in this thread.

    Additionally, please can you share a copy of the following:

    • System Status Report: Navigate to WooCommerce → Status. Select Get system report and then Download for Support.
    • Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.

    You could copy and paste your reply or share it via https://pastebin.com/ and send the link here. This will help us investigate further and provide you with a more accurate solution.

    In the meantime, I recommend that you go ahead and perform a conflict testing following our detailed guide here.

    Looking forward to helping you.

Viewing 1 replies (of 1 total)
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