Orders Failing

I also submitted a support ticket to PayPal. This is what they said:

These errors seem to be stemming from an issue on the WooCommerce side. The log information you shared was a successful response for a token back from PayPal.

If you’re able to find an error response back from PayPal, we can definitely look into that, but it sounds like WooCommerce is having a hard to making the outbound API call to complete/capture your transactions. Working with their support, they may be able to assist in that further for you.

Hello @lisabrowne

thank you for reaching out to us, we are here to help.
Sorry to hear that you are having problems with the PayPal Payments plugin. The part of the log you showed in your initial message, does not really have an error included; the 200 code is a successful message, so I would expect there to be other entries in those logs that would tell us more about this issue.

Would you be able to provide us with the full logs of the plugin? You can copy the logfiles from here:
– WooCommerce > Status > Logs > select “woocommerce-paypal-payments-integration-\[…\]” in the dropdown and click on view.
If you don’t feel comfortable sharing those details on a public forum, please open a ticket with our service desk. You can find the instruction for this here: https://paypal.inpsyde.com/docs/request-support/
(please add the URL of this thread in the ticket as well)
If you open such a ticket, please also include a copy of your System Report.

Kind regards,
Joost

We had another failed order today and there was a lot more in the log this time. I’ve opened a ticket with your support desk and sent the log and system report. Thanks!

I just realized the log report I sent to the support desk was for MailChimp for PayPal. It had email addresses in it. This is the one for PayPal Payments:

2021-10-25T13:20:30+00:00 DEBUG POST https://api.paypal.com/v1/oauth2/token?grant_type=client_credentials
Response Debug ID: 51b395e5f2607
Response: Array
(
    [code] => 200
    [message] => OK
)

2021-10-25T13:20:30+00:00 DEBUG POST https://api.paypal.com/v1/identity/generate-token
Response Debug ID: 406e841c719d2
Response: Array
(
    [code] => 200
    [message] => OK
)

2021-10-25T15:03:15+00:00 DEBUG POST https://api.paypal.com/v1/identity/generate-token
Response Debug ID: 98aea2e66af87
Response: Array
(
    [code] => 200
    [message] => OK
)

I did a bunch of trouble shooting the other day (deactivating plugins, reactivating them, etc.) Sometimes they went through and other times they failed. This is the whole log from that day:

A completed order log looks like this:

2021-10-21T22:58:03+00:00 DEBUG POST https://api.paypal.com/v1/notifications/verify-webhook-signature
Request Body: {"transmission_id":"52e42390-32c2-11ec-b499-49fb4542398e","transmission_time":"2021-10-21T22:57:53Z","cert_url":"https:\/\/api.paypal.com\/v1\/notifications\/certs\/CERT-360caa42-fca2a594-2f1e8d33","auth_algo":"SHA256withRSA","transmission_sig":"HitYKVOmJbunQaulnY4ouS+b6k3EcWMEz0wxt7o3R38\/mOliJ\/uUZGVn7YKLerznb2BeTCGbS22JRLcES6YxUeqRGSH\/yGgtxeusV5Vu5fybLMF\/wIOMoSby8oX1SIw2YMPx\/RY9j\/HLlMsU4KaH5STdg8vl1ol3ks6xp5Zk6EoyoqZe1QA2PG7LWxPflDVdkNwG3me\/T+9MGDBFfGVxSWsVjkvvewy1et0knyBLXVnIx664t6e4s46b8p5aC3iTQ9IxL7kMRwXykkxEnkb\/+2tSR9mYQWdCtgxivT2OS1GGlMrhDYfuG2XN5Q035HLp6fwLM+OAeZkry3Tb6hzExw==","webhook_id":"4HK50809KM982891L","webhook_event":{"id":"WH-2JA91814B35018925-1UE54113MN389550M","event_version":"1.0","create_time":"2021-10-21T22:57:49.807Z","resource_type":"capture","resource_version":"2.0","event_type":"PAYMENT.CAPTURE.COMPLETED","summary":"Payment completed for $ 37.83 USD","resource":{"id":"80X814762R924871T","amount":{"currency_code":"USD","value":"37.83"},"final_capture":true,"seller_protection":{"status":"NOT_ELIGIBLE"},"disbursement_mode":"INSTANT","seller_receivable_breakdown":{"gross_amount":{"currency_code":"USD","value":"37.83"},"paypal_fee":{"currency_code":"USD","value":"1.47"},"net_amount":{"currency_code":"USD","value":"36.36"}},"invoice_id":"bbfdec-2540","custom_id":"bbfdec-2540","status":"COMPLETED","processor_response":{"avs_code":"A","cvv_code":"M","response_code":"0000"},"supplementary_data":{"related_ids":{"order_id":"39446097AS3707045"}},"create_time":"2021-10-21T22:57:28Z","update_time":"2021-10-21T22:57:28Z","links":[{"href":"https:\/\/api.paypal.com\/v2\/payments\/captures\/80X814762R924871T","rel":"self","method":"GET"},{"href":"https:\/\/api.paypal.com\/v2\/payments\/captures\/80X814762R924871T\/refund","rel":"refund","method":"POST"},{"href":"https:\/\/api.paypal.com\/v2\/checkout\/orders\/39446097AS3707045","rel":"up","method":"GET"}]},"links":[{"href":"https:\/\/api.paypal.com\/v1\/notifications\/webhooks-events\/WH-2JA91814B35018925-1UE54113MN389550M","rel":"self","method":"GET"},{"href":"https:\/\/api.paypal.com\/v1\/notifications\/webhooks-events\/WH-2JA91814B35018925-1UE54113MN389550M\/resend","rel":"resend","method":"POST"}]}}
Response Debug ID: 7fe3f3dbbe052
Response: Array
(
    [code] => 200
    [message] => OK
)

So it seems when the orders fail none of that info is sent to PayPal.

Hi @lisabrowne

thank you for opening the ticket, I already responded to the ticket. Let’s continue there.

Kind regards,
Joost

Since we have a ticket open via our service desk, I’m going to mark it as resolved.
We believe this issue will be resolved in our next release, feel free to open a new thread if you believe it is needed