Orders failed due to postcode not matching on woocommerce?

  • Resolved rebeka99

    (@rebeka99)


    1 year, 7 months ago

    I have some orders which are failing and this is the message I see:

    We couldn’t verify the postal code in the billing address. If the issue persists, suggest the customer to reach out to the card issuing bank.

    This happened to a customer whose previously ordered before and there was no issue. It also happened to a new customer which is pretty frustrating. The payment is pending on the card but order is failed.

    I’ve copied the system report in case maybe the issue is there:

    WordPress Environment

WordPress address (URL): https://carniebees.com
    Site address (URL): https://carniebees.com
    WC Version: 7.6.0
    REST API Version: ? 7.6.0
    WC Blocks Version: ? 9.8.4
    Action Scheduler Version: ? 3.5.4
    Log Directory Writable: ?
    WP Version: 6.2
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_GB
    External object cache: –

Server Environment

Server Info: Apache
    PHP Version: 7.4.33
    PHP Post Max Size: 256 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 3000
    cURL Version: 7.85.0
    OpenSSL/3.0.8

SUHOSIN Installed: –
    MySQL Version: 5.7.39-42-log
    Max Upload Size: 256 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?

Database

WC Database Version: 7.4.1
    WC Database Prefix: hws_
    Total Database Size: 98.99MB
    Database Data Size: 95.08MB
    Database Index Size: 3.91MB
    hws_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
    hws_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    hws_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    hws_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    hws_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    hws_woocommerce_order_itemmeta: Data: 0.14MB + Index: 0.13MB + Engine InnoDB
    hws_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    hws_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    hws_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    hws_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    hws_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    hws_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    hws_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    hws_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    hws_actionscheduler_actions: Data: 1.25MB + Index: 0.66MB + Engine InnoDB
    hws_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    hws_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    hws_actionscheduler_logs: Data: 0.33MB + Index: 0.25MB + Engine InnoDB
    hws_aioseo_cache: Data: 0.11MB + Index: 0.03MB + Engine InnoDB
    hws_aioseo_notifications: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    hws_aioseo_posts: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
    hws_burst_goals: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    hws_burst_sessions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    hws_burst_statistics: Data: 0.25MB + Index: 0.02MB + Engine InnoDB
    hws_cartflows_ca_cart_abandonment: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    hws_cartflows_ca_email_history: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    hws_cartflows_ca_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    hws_cartflows_ca_email_templates_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    hws_cli_cookie_scan: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    hws_cli_cookie_scan_categories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    hws_cli_cookie_scan_cookies: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    hws_cli_cookie_scan_url: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    hws_cli_scripts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    hws_cmplz_cookiebanners: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    hws_cmplz_cookies: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    hws_cmplz_services: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    hws_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    hws_comments: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
    hws_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    hws_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
    hws_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
    hws_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    hws_gla_attribute_mapping_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    hws_gla_budget_recommendations: Data: 0.22MB + Index: 0.14MB + Engine InnoDB
    hws_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    hws_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    hws_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    hws_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    hws_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    hws_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    hws_mystickymenu_contact_lists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    hws_options: Data: 14.05MB + Index: 0.16MB + Engine InnoDB
    hws_postmeta: Data: 56.52MB + Index: 0.41MB + Engine InnoDB
    hws_posts: Data: 18.45MB + Index: 0.22MB + Engine InnoDB
    hws_pum_subscribers: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    hws_sgs_log_events: Data: 1.02MB + Index: 0.00MB + Engine InnoDB
    hws_sgs_log_visitors: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    hws_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    hws_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    hws_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    hws_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    hws_usermeta: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
    hws_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    hws_wc_admin_notes: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
    hws_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    hws_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    hws_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    hws_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    hws_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    hws_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    hws_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    hws_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    hws_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    hws_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    hws_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    hws_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    hws_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    hws_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    hws_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    hws_wfpklist_template_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    hws_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    hws_wpmm_subscribers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

Post Type Counts

attachment: 224
    cartflows_flow: 2
    cartflows_step: 4
    cookielawinfo: 6
    custom_css: 7
    customize_changeset: 7
    elementor_library: 2
    nav_menu_item: 26
    omapi: 1
    page: 16
    popup: 3
    popup_theme: 8
    post: 9
    product: 36
    product_variation: 45
    revision: 914
    shop_coupon: 1
    shop_order: 58
    sp_wp_carousel: 2
    wp_global_styles: 1
    wp_navigation: 1
    wpcf7_contact_form: 1
    wpforms: 1

Security

Secure connection (HTTPS): ?
    Hide errors from visitors: ?

Active Plugins (39)

Starter Templates: by Brainstorm Force – 3.2.1
    Burst Statistics - Privacy-Friendly Analytics for WordPress: by Really Simple Plugins – 1.3.5
    CheckoutWC: by Objectiv – 7.8.7
    CookieYes | GDPR Cookie Consent: by CookieYes – 3.0.8
    Customer Reviews for WooCommerce: by CusRev – 5.22.2
    Disable Admin Notices Individually: by Creative Motion – 1.3.3
    Facebook for WooCommerce: by Facebook – 3.0.18
    Flexible Shipping: by Octolize – 4.21.0
    Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.14.1
    Google Listings and Ads: by WooCommerce – 2.4.2
    Gutenberg: by Gutenberg Team – 15.5.1
    Hover Effects: by Wow-Company – 2.1.1
    Jetpack Boost: by Automattic - Jetpack Site Speed team – 1.7.0
    Jetpack: by Automattic – 12.0
    Kadence Pro - Premium addon for the Kadence Theme: by Kadence WP – 1.0.9
    Kadence Shop Kit: by Kadence WP – 2.0.17
    Kadence WooCommerce Email Designer: by Kadence WP – 1.5.10
    Mailchimp for WooCommerce: by Mailchimp – 2.8.3
    Microsoft Clarity: by Microsoft – 0.9.2
    myStickymenu: by Premio – 2.6.2
    Otter – Page Builder Blocks & Extensions for Gutenberg: by ThemeIsle – 2.2.4
    Permalink Manager Pro: by Maciej Bis – 2.3.0
    WooCommerce PDF Invoices, Packing Slips, Delivery Notes and Shipping Labels: by WebToffee – 4.0.7
    Product Catalog Feed Pro by PixelYourSite: by PixelYourSite – 5.3.1
    Really Simple SSL: by Really Simple Plugins – 6.2.4
    SiteGround Security: by SiteGround – 1.4.1
    Tidio Chat: by Tidio Ltd. – 6.0.4
    TrustPulse API: by – 1.0.8
    WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.24
    Woo Image SEO: by Danail Emandiev – 1.4.0
    Payment Plugins for Stripe WooCommerce: by Payment Plugins
    [email protected] – 3.3.39

WooCommerce Email Customizer: by WooCommerce – 1.4.0
    WooCommerce Payments: by Automattic – 5.7.0
    WooCommerce PayPal Payments: by WooCommerce – 2.0.4
    WooCommerce: by Automattic – 7.6.0
    SiteGround Central: by SiteGround – 2.0.9
    WP Carousel: by ShapedPlugin LLC – 2.5.5
    SEOPress: by The SEO Guys at SEOPress – 6.5.0.3
    WPForms Lite: by WPForms – 1.8.1.2

Inactive Plugins (13)

All in One SEO: by All in One SEO Team – 4.3.5.1
    Astra Widgets: by Brainstorm Force – 1.2.12
    CartFlows: by CartFlows Inc – 1.11.9
    Contact Form 7: by Takayuki Miyoshi – 5.7.5.1
    Elementor: by Elementor.com – 3.12.1
    Elementor Header & Footer Builder: by Brainstorm Force
    Nikhil Chavan – 1.6.13

Elementor Pro: by Elementor.com – 3.2.1
    LightStart - Maintenance Mode, Coming Soon and Landing Page Builder: by Themeisle – 2.6.7
    OptinMonster: by OptinMonster Popup Builder Team – 2.13.1
    Popup Maker: by Popup Maker – 1.18.1
    ShopLentor – WooCommerce Builder for Elementor & Gutenberg: by HasThemes – 2.5.9
    SiteGround Optimizer: by SiteGround – 7.3.1
    Woo Discount Rules: by Flycart – 2.5.4

Settings

API Enabled: –
    Force SSL: –
    Currency: GBP (￡)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: –
    Order datastore: WC_Order_Data_Store_CPT

WC Pages

Shop base: #401 - /shop-2/
    Basket: #97 - /cart/
    Checkout: #98 - /checkout-2/
    My account: #99 - /my-account-2/
    Terms and conditions: ? Page not set

Theme

Name: Kadence
    Version: 1.1.31 (update to version 1.1.35 is available)
    Author URL: https://www.kadencewp.com/
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
    personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

Templates

Overrides: /home/customer/www/carniebees.com/public_html/wp-content/plugins/kadence-woo-extras/lib/gallery/product-image.php

WooCommerce PayPal Payments

Onboarded: –
    Shop country code: GB
    WooCommerce currency supported: ?
    Advanced Card Processing available in country: ?
    Pay Later messaging available in country: ?
    Webhook status: –
    Vault enabled: –
    Logging enabled: –
    Reference Transactions: –
    Used PayPal Checkout plugin: –
    Tracking enabled: –

Admin

Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    multichannel-marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page

Disabled Features: block-editor-feature-enabled
    minified-js
    new-product-management-experience
    product-variation-management
    settings

Daily Cron: ? Next scheduled: 2023-04-17 05:18:04 +01:00
    Options: ?
    Notes: 125
    Onboarding: completed

WooCommerce Payments

Version: 5.7.0
    Connected to WPCOM: Yes
    Blog ID: 199952303
    Account ID: acct_1LyMGaCFdKXv0geW

Action Scheduler

Complete: 1,369
    Oldest: 2023-03-16 17:33:54 +0000
    Newest: 2023-04-16 17:46:54 +0100

Failed: 349
    Oldest: 2023-02-03 11:45:09 +0000
    Newest: 2023-04-14 06:19:12 +0100

Pending: 11
    Oldest: 2023-04-16 20:53:49 +0100
    Newest: 2023-04-30 01:13:38 +0100

Status report information

Generated at: 2023-04-16 18:05:30 +01:00
    `

    • This topic was modified 1 year, 7 months ago by rebeka99.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support con

    (@conschneider)

    Engineer

    Hi there,

    This error message typically indicates that there is a mismatch between the billing address entered by the customer and the address on file with their card-issuing bank. Even if a customer has successfully made a purchase before, the bank’s address verification system (AVS) may still flag an issue if there are any discrepancies in the information provided. That being said, I checked your SSR and I would suspect that there might be a component conflict here that could cause this.

    WooCommerce Payments makes use of Stripe under the hood. I can see you also have “Payment Plugins for Stripe WooCommerce: by Payment Plugins
    [email protected] – 3.3.39” active. Would it be ok to deactivate this to see if that makes any changes?

    Kind regards,

    Thread Starter rebeka99

    (@rebeka99)

    Do I not need both plugins? Will payments work fine? Security wise etc.

    Plugin Support con

    (@conschneider)

    Engineer

    Hi again!

    > Do I not need both plugins? Will payments work fine? Security wise etc.

    Whether or not you need both is less of a technical but more of a conceptual question.
    I believe both plugins are equally secure. The reason why I suggested to turn one off is because “two of the same kind are bound to interfere”.

    Kind regards,

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Orders failed due to postcode not matching on woocommerce?’ is closed to new replies.