Orders do not cancel after established time

  • Hello,
    I tested it a lot before creating this thread. My orders ‘on hold’ do not get cancelled after certain time. I tried in two different payment methods: multibanco and mb way (from portugal).

    Sometimes the order got cancelled after 1 hour, other times in seconds and most times they didnt even got cancelled.

    I don’t know what to do but I need this fixed. Can you help me?

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