Orders do not appear when exporting

  • Resolved fraudworldwide

    (@fraudworldwide)


    1 year, 6 months ago

    Hello, I have run into a problem that happens quite frequently. Whenever I go to export orders it sometimes exports nothing, all the column titles appear but no orders. I have fixed this either by erasing the starting orders after or previewing it but sometimes those don’t work and after exporting around 5-6 times it works. Not sure what’s causing it, I do not have the predefined range over a large time span and I’m only exporting 50 line items.

    Thanks.

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  • Plugin Author Alexandru Tapuleasa

    (@talextech)

    It sounds like a fatal error might be occurring or maybe a timeout if the export seems to be taking long.

    You should check your server’s error log after you an Export fails like that and let us know if you see any errors related to Order Export.

    Thread Starter fraudworldwide

    (@fraudworldwide)

    Hey Alexandru, thanks for the reply.

    Funny enough it hasn’t done it ever since this post. I’ll keep my eyes on it though.

    Thank you much.

Viewing 2 replies - 1 through 2 (of 2 total)
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