Orders coming through as cancelled and pending payment

  • Resolved deandid

    (@lcm404)


    2 years, 5 months ago

    I am using one of the major event plugins alongside wooCommerce and the orders are coming through as canceled, pending, and processing.

    I used the code provided by the plugin developer here but it results in only some orders completing automatically while others are still coming in as canceled and pending.

    https://woocommerce.com/document/automatically-complete-orders/

    Any ideas about what’s going on?

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  • Hello,

    I am using one of the major event plugins alongside wooCommerce and the orders are coming through as canceled, pending, and processing.

    What happens if you add a simple product to the cart and place a test order with a default payment method such as check payment?

    This kind of problem is usually caused by a conflict with your theme or with another plugin. To determine what’s causing the issue, please temporarily switch your theme back to Storefront and disable all plugins except for WooCommerce. If that resolves the issue, then re-enable plugins one-by-one until you find the one that’s causing the conflict.

    You can find a more detailed explanation on how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Hi @lcm404

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

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