Orders cart item are added without customers willing

  • Hi, I have a strange issue in one of my customers vipps integration. When customer use express checkout on both cart page and single product page, after they complete the order they receive a confirmation email with one or two more products listed there without being added by them. Also when they finalise the payment is not that they get a different total amount. It is that they only receive extra items that they have not ordered. When I check the order backend then I see the same issue but again the money reserved are only to what they have added to the cart and not the other extra products. Very strange situation and it is first time happing after using vipps for long time on lots of other customers.

    Regarding reproducing the issue is difficult to say as it happens sporadically.

    You can send secure and not visible links to attach images and system info for debugging purpose.

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  • Plugin Author Iver Odin Kvello

    (@iverok)

    This should of course not happen; most probably you have some other plugin or theme-code that interferes with the order somehow. You will probably need to try to find a replicable version of this by determining and duplicating the error conditions as closely as possible by inspecting one of these orders. What plugins are installed and your exact setup for Woocommerce and Vipps is also important.

    The Express Checkout process works by creating an order without shipping, doing a “calculate totals” on this, and then starting the purchase. This means that if the sum at Vipps is correct, the order must have changed *after* this, but the plugin does not do that, except for adding shipping information and finally a shipping rate item. Unfortunately, it is hard to say what the cause can be without having a replicable case. If you are using object-cache plugins (redis etc) you may want to look at these.

    If you *are* able to replicate the issue, you will probably need to add logging to several points of the process to determine exactly when the added lines occur.

    A possible exception: If you are using “compatibility mode”, then if there are items in the cart and the user starts a single item express checkout purchase, then the entire cart will be sent to express checkout. But the price would then have reflected this.

    You can if you wish contact us at [email protected] if you want us to assist further without posting internal or sensitive information from logs and setup.

Viewing 1 replies (of 1 total)
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