Orders being created without the customer confirmation

  • Resolved joshlfcox

    (@joshlfcox)


    2 years, 5 months ago

    Hi,

    Over the last 2 weeks, we’ve been experience duplicate orders. The customers put in their billing & card details and place the order but no confirmation message or redirect takes place. An admin order notification does get generated and the card is charged. As far as the customer is aware the order didn’t go through. This is happening sporadically and not with every order.

    Example screenshot of three orders:
    https://snipboard.io/fGREvi.jpg

    I turned on the stripe debug mode a few days back, I can share a some logs if you like?

    Nothing has really changed with the website and the plugins, theme (a storefront child) & core are update to date.

    Many Thanks,

    Josh

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Abhi G. a11n

    (@theabhig)

    Hi there @joshlfcox

    Thanks for the screenshot.

    For one of those specific orders, could you please go into that order and share a screenshot of the full order page including the order notes section, redacting any sensitive or personal information.

    That will give us a better understanding of what is happening here.

    We will be standing by for your response.

    Thread Starter joshlfcox

    (@joshlfcox)

    Hi @theabhig,

    Thanks for the reply, here you go:
    https://snipboard.io/2uQSsJ.jpg

    Do let me know if you need anything else from me or would like me to try anything.

    Many Thanks,

    Plugin Support Abhi G. a11n

    (@theabhig)

    Hi @joshlfcox

    Thanks for the additional screenshot.

    At the moment it doesn’t appear clear why these duplicate orders are being created.

    Could you please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    If you can also include the Stripe logs you mentioned and your site’s System Status Report, that would be a great help.

    We can help you better there.

    Thread Starter joshlfcox

    (@joshlfcox)

    Hi @theabhig,

    I have created a support ticket through WooCommerce.com and added the Stripe log and system status.

    I look forward to hearing from you via WooCommerce.com

    Thanks for your help so far.

    Many Thanks,

    Josh

    Mirko P.

    (@rainfallnixfig)

    Hi Josh,

    Thanks for confirming you’ve submitted a ticket through WooCommerce.com.

    Since we’ll be assisting you via our internal ticketing system I’m going to close this thread now. Feel free to open a new topic if you have any other questions.

    All the best.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Orders being created without the customer confirmation’ is closed to new replies.