Orders being cancelled due to customers “timing out”?

  • Resolved WordPress-Thinking

    (@gregthegreg5)


    1 year, 4 months ago

    Hi there everyone!

    We noticed that many orders are being cancelled when we view them on the backend side of WooCommerce (where all the orders are located).

    When we go and click the order they say “orders cancelled, customer timed out”

    What does that mean and is there anyway we can avoid this?

    Thanks for your help in advance!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @gregthegreg5

    Like the other thread you opened with us, we need to see logs and/or order notes to understand why this occurs. It sounds like the customer didn’t go through with the purchase, but we would need more details and possibly take a look at the checkout process in order to know if this was caused by an issue with PayPal or if there is possibly some conflict or misconfiguration on your site.

    Pending your response.

    Kind regards,
    Joost

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello,

    Since we did not receive any response or follow-up questions from you, we will assume you got this working to your requirements. If you still have any more questions for us, please open a new thread, because we will mark this one as resolved.

    Kind regards,
    Joost

Viewing 2 replies - 1 through 2 (of 2 total)
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