Orders are not shown on the woocommerce dashboard

  • Resolved mixematch

    (@mixematch)


    1 year ago


    Orders placed on my website are not appearing in the woocommerce dashboard (image attached). The number of orders placed appears in the filter, but is not shown individually. I would like to know how to proceed.

    WordPress Environment

WordPress address (URL): https://mixematch.netcomprasegura.com.br
Site address (URL): https://mixematch.netcomprasegura.com.br
WC Version: 8.7.0
REST API Version: ? 8.7.0
Action Scheduler Version: ? 3.7.2
Log Directory Writable: ?
WP Version: 6.4.3
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: –
WP Cron: ?
Language: pt_BR
External object cache: – Server Environment

Server Info: LiteSpeed
PHP Version: 8.1.27
PHP Post Max Size: 2 GB
PHP Time Limit: 360
PHP Max Input Vars: 5000
cURL Version: 7.87.0
OpenSSL/1.1.1w

SUHOSIN Installed: –
MySQL Version: 10.11.7-MariaDB-cll-lve
Max Upload Size: 2 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

WC Database Version: 8.7.0
WC Database Prefix: wp_
Tamanho total do banco de dados: 45.36MB
Tamanho dos dados do banco de dados: 40.12MB
Tamanho do índice do banco de dado: 5.24MB
wp_woocommerce_sessions: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_woocommerce_api_keys: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_woocommerce_attribute_taxonomies: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_woocommerce_downloadable_product_permissions: Dados: 0.02MB + índex: 0.06MB + mecanismo InnoDB
wp_woocommerce_order_items: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_woocommerce_order_itemmeta: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_woocommerce_tax_rates: Dados: 0.02MB + índex: 0.06MB + mecanismo InnoDB
wp_woocommerce_tax_rate_locations: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_woocommerce_shipping_zones: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_woocommerce_shipping_zone_locations: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_woocommerce_shipping_zone_methods: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_woocommerce_payment_tokens: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_woocommerce_payment_tokenmeta: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_woocommerce_log: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_actionscheduler_actions: Dados: 1.52MB + índex: 0.77MB + mecanismo InnoDB
wp_actionscheduler_claims: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_actionscheduler_groups: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_actionscheduler_logs: Dados: 0.52MB + índex: 0.33MB + mecanismo InnoDB
wp_cartflows_ca_cart_abandonment: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_cartflows_ca_email_history: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_cartflows_ca_email_templates: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_cartflows_ca_email_templates_meta: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_commentmeta: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_comments: Dados: 0.06MB + índex: 0.09MB + mecanismo InnoDB
wp_e_events: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_gla_attribute_mapping_rules: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_gla_budget_recommendations: Dados: 0.19MB + índex: 0.14MB + mecanismo InnoDB
wp_gla_merchant_issues: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_gla_shipping_rates: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_gla_shipping_times: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
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wp_mailpoet_automations: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_mailpoet_automation_runs: Dados: 0.02MB + índex: 0.08MB + mecanismo InnoDB
wp_mailpoet_automation_run_logs: Dados: 0.02MB + índex: 0.06MB + mecanismo InnoDB
wp_mailpoet_automation_run_subjects: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_mailpoet_automation_triggers: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_mailpoet_automation_versions: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_mailpoet_custom_fields: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_mailpoet_dynamic_segment_filters: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_mailpoet_feature_flags: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_mailpoet_forms: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_mailpoet_log: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_mailpoet_migrations: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_mailpoet_newsletters: Dados: 0.02MB + índex: 0.05MB + mecanismo InnoDB
wp_mailpoet_newsletter_links: Dados: 0.02MB + índex: 0.05MB + mecanismo InnoDB
wp_mailpoet_newsletter_option: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_mailpoet_newsletter_option_fields: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_mailpoet_newsletter_posts: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_mailpoet_newsletter_segment: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_mailpoet_newsletter_templates: Dados: 2.52MB + índex: 0.00MB + mecanismo InnoDB
wp_mailpoet_scheduled_tasks: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_mailpoet_scheduled_task_subscribers: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_mailpoet_segments: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_mailpoet_sending_queues: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_mailpoet_settings: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_mailpoet_statistics_bounces: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_mailpoet_statistics_clicks: Dados: 0.02MB + índex: 0.05MB + mecanismo InnoDB
wp_mailpoet_statistics_forms: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_mailpoet_statistics_newsletters: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_mailpoet_statistics_opens: Dados: 0.02MB + índex: 0.08MB + mecanismo InnoDB
wp_mailpoet_statistics_unsubscribes: Dados: 0.02MB + índex: 0.05MB + mecanismo InnoDB
wp_mailpoet_statistics_woocommerce_purchases: Dados: 0.02MB + índex: 0.08MB + mecanismo InnoDB
wp_mailpoet_stats_notifications: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_mailpoet_subscribers: Dados: 0.02MB + índex: 0.23MB + mecanismo InnoDB
wp_mailpoet_subscriber_custom_field: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_mailpoet_subscriber_ips: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_mailpoet_subscriber_segment: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_mailpoet_subscriber_tag: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_mailpoet_tags: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_mailpoet_user_agents: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_mailpoet_user_flags: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_options: Dados: 5.11MB + índex: 0.14MB + mecanismo InnoDB
wp_postmeta: Dados: 12.52MB + índex: 0.63MB + mecanismo InnoDB
wp_posts: Dados: 15.45MB + índex: 0.23MB + mecanismo InnoDB
wp_snippets: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_termmeta: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_terms: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_term_relationships: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_term_taxonomy: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_usermeta: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_users: Dados: 0.02MB + índex: 0.05MB + mecanismo InnoDB
wp_vi_wad_ali_orders_info: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_vi_wad_error_product_images: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_wacv_abandoned_cart_record: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_wacv_cart_log: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_wacv_email_history: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_wacv_guest_info_record: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_wc_admin_notes: Dados: 0.06MB + índex: 0.00MB + mecanismo InnoDB
wp_wc_admin_note_actions: Dados: 0.06MB + índex: 0.02MB + mecanismo InnoDB
wp_wc_category_lookup: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_wc_customer_lookup: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_wc_download_log: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_wc_orders: Dados: 0.02MB + índex: 0.11MB + mecanismo InnoDB
wp_wc_orders_meta: Dados: 0.13MB + índex: 0.09MB + mecanismo InnoDB
wp_wc_order_addresses: Dados: 0.02MB + índex: 0.06MB + mecanismo InnoDB
wp_wc_order_coupon_lookup: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_wc_order_operational_data: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_wc_order_product_lookup: Dados: 0.02MB + índex: 0.06MB + mecanismo InnoDB
wp_wc_order_stats: Dados: 0.02MB + índex: 0.05MB + mecanismo InnoDB
wp_wc_order_tax_lookup: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_wc_product_attributes_lookup: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_wc_product_download_directories: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_wc_product_meta_lookup: Dados: 0.02MB + índex: 0.09MB + mecanismo InnoDB
wp_wc_rate_limits: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_wc_reserved_stock: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_wc_tax_rate_classes: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_wc_webhooks: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_wpmailsmtp_debug_events: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_wpmailsmtp_tasks_meta: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_wpml_mails: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB Post Type Counts

attachment: 160
awl-labels: 1
cartflows_flow: 2
cartflows_step: 4
custom_css: 1
customize_changeset: 6
elementor_library: 3
elementor-hf: 2
mailpoet_page: 1
nav_menu_item: 8
page: 12
post: 2
product: 10
product_variation: 47
revision: 755
shop_order_placehold: 14
shopengine-template: 10
vi_wad_draft_product: 20
wacv_email_template: 3
wp_navigation: 1 Security

Secure connection (HTTPS): ?
Hide errors from visitors: ? Active Plugins (21)

Advanced Woo Labels: por ILLID – 1.89
FiboSearch - Pesquisa AJAX para WooCommerce: por Equipe FiboSearch – 1.27.0
All-in-One WP Migration: por ServMask – 7.81
Preenchimento Automático de Endere?o no WooCommerce: por Fernando Acosta – 1.3.1
Prime Slider: por BdThemes – 3.13.6
CartFlows: por CartFlows Inc – 2.0.5
Code Snippets: por Code Snippets Pro – 3.6.4
Elementor: por Elementor.com – 3.20.2
Google Listings and Ads: por WooCommerce – 2.6.3
Elementor Header & Footer Builder: por Brainstorm Force
Nikhil Chavan – 1.6.26

Hostinger: por Hostinger – 2.1.6
Loco Translate: por Tim Whitlock – 2.6.7
ShopEngine: por Wpmet – 4.6.2
Variation Swatches for WooCommerce: por CartFlows – 1.0.7
ALD - Dropshipping and Fulfillment for AliExpress and WooCommerce: por VillaTheme(villatheme.com) – 2.0.1
WooCommerce Cart Abandonment Recovery: por CartFlows Inc – 1.2.27
WooCommerce Direct Checkout: por QuadLayers – 3.3.2
Brazilian Market on WooCommerce: por Claudio Sanches – 4.0.2
Mercado Pago: por Mercado Pago – 7.3.0
WooCommerce: por Automattic – 8.7.0
YITH WooCommerce Featured Video: por YITH – 1.33.0 Inactive Plugins (2)

Abandoned Cart Recovery for WooCommerce: por VillaTheme – 1.1.2
LiteSpeed Cache: por LiteSpeed Technologies – 6.1 Settings

API Enabled: –
Force SSL: –
Currency: BRL (R$)
Currency Position: left_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to Woo.com: –
Enforce Approved Product Download Directories: ?
HPOS feature screen enabled: ?
HPOS feature enabled: ?
Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
HPOS data sync enabled: – Logging

Enabled: ?
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 dias
Level threshold: –
Log directory size: 128 KB WC Pages

Base da loja: #6 - /loja/
Carrinho: #7 - /carrinho/
Finaliza??o de compra: #8 - /finalizar-compra/
Minha conta: #9 - /minha-conta/
Termos e condi??es: ? Página n?o definida Theme

Name: Hello Elementor
Version: 3.0.1
Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
Child Theme: ? – Recomendamos você utilizar um tema filho no caso de você estiver personalizando o WooCommerce em um tema ascendente. Veja como criar um tema filho
WooCommerce Support: ? Templates

Overrides: – Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
product-virtual-downloadable
product-external-affiliate
product-grouped
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remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management-experience
product-pre-publish-modal
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2024-03-23 18:02:11 -03:00
Options: ?
Notes: 72
Onboarding: completed Action Scheduler

Concluído: 2.538
Oldest: 2024-03-05 15:03:28 -0300
Newest: 2024-03-23 09:58:24 -0300

Malsucedido: 9
Oldest: 2024-03-05 15:17:13 -0300
Newest: 2024-03-22 19:59:47 -0300

Pendente: 8
Oldest: 2024-03-23 19:47:02 -0300
Newest: 2024-03-30 21:00:00 -0300 Status report information

Generated at: 2024-03-23 09:59:03 -03:00
`

    Woocommerce orders

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @mixematch,

    This is not usual and not expected behavior. Could you please click on the screen option and check whether all the columns are disabled or enabled to show?

    Additionally, please can you share a copy of the following:

    • Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.

    You could copy and paste your reply or share it via Mozilla Community Pastebin and share the link here.

    In the meantime, you can run a conflict test to help you identify the cause of the issue. More info: https://woo.com/document/how-to-test-for-conflicts/

    Let us know how that goes for you.

    Thread Starter mixematch

    (@mixematch)

    I checked the screen options columns, checked and unchecked them all but the order information still doesn’t appear.

    Below is the fatal error log:

    2024-03-21T14:35:57+00:00 Crítico Uncaught Error: Call to a member function get_price_html() on null in /home/u806317869/domains/netcomprasegura.com.br/public_html/mixematch/wp-content/plugins/woocommerce/templates/single-product/price.php:25 CONTEXT: {“error”:{“type”:1,”file”:”\/home\/u806317869\/domains\/netcomprasegura.com.br\/public_html\/mixematch\/wp-content\/plugins\/woocommerce\/templates\/single-product\/price.php”,”line”:25},”backtrace”:[“”,”#0 \/home\/u806317869\/domains\/netcomprasegura.com.br\/public_html\/mixematch\/wp-content\/plugins\/woocommerce\/includes\/wc-core-functions.php(345): include()”,”#1 \/home\/u806317869\/domains\/netcomprasegura.com.br\/public_html\/mixematch\/wp-content\/plugins\/woocommerce\/includes\/wc-template-functions.php(1661): wc_get_template()”,”#2 \/home\/u806317869\/domains\/netcomprasegura.com.br\/public_html\/mixematch\/wp-content\/plugins\/bdthemes-prime-slider-lite\/modules\/woocommerce\/widgets\/woocommerce.php(1606): woocommerce_template_single_price()”,”#3 \/home\/u806317869\/domains\/netcomprasegura.com.br\/public_html\/mixematch\/wp-content\/plugins\/bdthemes-prime-slider-lite\/modules\/woocommerce\/widgets\/woocommerce.php(1648): PrimeSlider\\Modules\\Woocommerce\\Widgets\\Woocommerce->render_item_content()”,”#4 \/home\/u806317869\/domains\/netcomprasegura.com.br\/public_html\/mixematch\/wp-content\/plugins\/bdthemes-prime-slider-lite\/modules\/woocommerce\/widgets\/woocommerce.php(1672): PrimeSlider\\Modules\\Woocommerce\\Widgets\\Woocommerce->render_slides_loop()”,”#5 \/home\/u806317869\/domains\/netcomprasegura.com.br\/public_html\/mixematch\/wp-content\/plugins\/elementor\/includes\/base\/controls-stack.php(2321): PrimeSlider\\Modules\\Woocommerce\\Widgets\\Woocommerce->render()”,”#6 \/home\/u806317869\/domains\/netcomprasegura.com.br\/public_html\/mixematch\/wp-content\/plugins\/elementor\/includes\/base\/widget-base.php(634): Elementor\\Controls_Stack->render_by_mode()”,”#7 \/home\/u806317869\/domains\/netcomprasegura.com.br\/public_html\/mixematch\/wp-content\/plugins\/elementor\/core\/base\/document.php(372): Elementor\\Widget_Base->render_content()”,”#8 \/home\/u806317869\/domains\/netcomprasegura.com.br\/public_html\/mixematch\/wp-content\/plugins\/elementor\/includes\/managers\/widgets.php(461): Elementor\\Core\\Base\\Document->render_element()”,”#9 [internal function]: Elementor\\Widgets_Manager->ajax_render_widget()”,”#10 \/home\/u806317869\/domains\/netcomprasegura.com.br\/public_html\/mixematch\/wp-content\/plugins\/elementor\/core\/common\/modules\/ajax\/module.php(176): call_user_func()”,”#11 \/home\/u806317869\/domains\/netcomprasegura.com.br\/public_html\/mixematch\/wp-includes\/class-wp-hook.php(324): Elementor\\Core\\Common\\Modules\\Ajax\\Module->handle_ajax_request()”,”#12 \/home\/u806317869\/domains\/netcomprasegura.com.br\/public_html\/mixematch\/wp-includes\/class-wp-hook.php(348): WP_Hook->apply_filters()”,”#13 \/home\/u806317869\/domains\/netcomprasegura.com.br\/public_html\/mixematch\/wp-includes\/plugin.php(517): WP_Hook->do_action()”,”#14 \/home\/u806317869\/domains\/netcomprasegura.com.br\/public_html\/mixematch\/wp-admin\/admin-ajax.php(188): do_action()”,”#15 {main}”,”thrown”]}

    I’m going to do the plugin compatibility tests now and get back to you with the results.

    Thread Starter mixematch

    (@mixematch)

    Problem solved!
    It was a conflict with the ALD plugin – Dropshipping and Fulfillment for AliExpress and WooCommerce. I disabled it and the information appeared. Thanks for your help!

    Hi @mixematch,

    I’m glad to hear that your issue has been resolved!

    Plugin conflicts can often be the cause of such problems, and it’s great that you were able to identify the ALD plugin – Dropshipping and Fulfillment for AliExpress and WooCommerce as the culprit.

    You can directly contact the plugin developers for further assistance to see if they might have a recent update to help fix the compatibility issues.

    Should you have any further questions, you can always open a new thread.

    We’re here to assist you.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Orders are not shown on the woocommerce dashboard’ is closed to new replies.