Orders are not recorded as retrieved via webhook

  • Hello everything is fine?

    Firstly congratulations on the plugin, it is fantastic.

    For the first time, I’m using the plugin’s webhook feature to send abandoned cart notifications via WhatsApp.

    I noticed that orders retrieved using the checkout link that we sent via webhook to WhatsApp do not appear in the list of retrieved orders.

    The plugin’s panel also does not record the amounts recovered from these requests or the recovery rate.

    Is there anything I can do to get the panel to show this data?

    I thank the attention.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Sravan Bhaskaravajjula

    (@bhshravankumar)

    Hello @rnmariano,

    We do not have any plugin settings that affect this. The checkout link won’t change regardless of any webhook you use or the link from the recovery email. Please make sure the details are being shown on the WooCommerce orders page. Let us know your findings and share screenshots or a screen recording so that we can understand more and answer you accurately.

    Looking forward to hearing from you.

    Plugin Support Sravan Bhaskaravajjula

    (@bhshravankumar)

    Hello?@rnmariano,

    We haven’t received a response from you for some time now. Based on the elapsed time and considering that you may have found a solution by now, I’m going to mark this thread as resolved.

    However, please feel free to start a new thread if you have any further questions or require additional assistance in the future.

    We’re here to help whenever you’re ready to continue.

    Thank you for your understanding and cooperation.

Viewing 2 replies - 1 through 2 (of 2 total)
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