Orders are not captured

  • Resolved giangel84

    (@giangel84)


    4 months, 4 weeks ago

    Hi, I am using the popular Woodmart theme and with this theme the plugin seem not working.

    I suppose the issue could be since the checkout page is not using the official woocommerce shortcode, but an Elementor page built with some custom theme’s shortcodes. However this theme allow a widget which can include all the woocommerce hook, where you need, so I want to ask: is the plugin working only with the presence of a specific hook, or there are other issues to check?

    Thank you.

    The page I need help with: [log in to see the link]

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  • Thread Starter giangel84

    (@giangel84)

    Fixed!

    The missing hook was this: woocommerce_after_checkout_form

    By adding this hook to the custom checkout, the plugin is working properly!
    Hope this can help others!

    Plugin Support Aamir

    (@aamiribsf)

    Hello @giangel84,

    Greetings for the day!

    Glad that you were able to find the solution. Thanks for sharing this here. That would be helpful for others.

    If you have more questions, please don’t hesitate to raise a new ticket! 

    Have a great day ahead ??

Viewing 2 replies - 1 through 2 (of 2 total)
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