orders are marked as completed

  • Resolved l3gotronik

    (@l3gotronik)


    3 years, 8 months ago

    Hi there!

    I just started using PreOrders for WooCommerce and I have a problem.

    The orders when I receive them are marked as “Preordered” but after a few minutes the order changes to “Completed”. This is quite strange because we don’t use any extra plugin that changes the status of the orders automatically, besides… it only happens with “Preordered” orders.

    Is there any solution to this problem? it would be great if the orders didn’t change automatically to Completed since everything else works as it should, except for that.`

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter l3gotronik

    (@l3gotronik)

    Inside Sync.php I was able to find the function that sets the status to “Completed”.

    I see that Sync.php is called via Cron and it makes perfect sense since exactly every 15 minutes (custom cron job) the status of the orders are changed to “Completed” even if i manually change the status… it seems that the release date is failing or something like that since the function evaluates if the date has arrived or not to set the status…

    Reading in the support forum I founded a similar problem and the cause was a plugin to modify the checkout fields, in my case I am also using a similar module… Checkout Field Editor for WooCommerce, will this have to do?

    Thanks

    Niloy

    (@niloybrightvessel)

    Hi,
    read this article https://brightplugins.com/docs/preorders-are-marked-as-completed-before-the-pre-order-date-arrives/

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘orders are marked as completed’ is closed to new replies.