Orders Are Failing Because The Description Is Too Lon

  • Resolved joemcomber

    (@joemcomber)


    5 years, 11 months ago

    I am getting the following error when orders are placed with multiple items that have long descriptions.

    ******************************************************************************

    2019-04-10T23:50:06+00:00 DEBUG <——————- ExtensionHawk Authorize.Net Payment ( One Shot & Grafic Art Supplies – Charge – Order #5182 ) ——————->
    stdClass Object
    (
    [messages] => stdClass Object
    (
    [resultCode] => Error
    [message] => Array
    (
    [0] => stdClass Object
    (
    [code] => E00003
    [text] => The 'AnetApi/xml/v1/schema/AnetApiSchema.xsd:description' element is invalid - The value '1. Wilflex? Epic Off the Shelf Colors - Quart, Bran... | Qty: 1 | 45 USD, 2. Wilflex? Epic Off the Shelf Colors - Quart, Ligh... | Qty: 1 | 32.9 USD, 3. Wilflex? Epic Off the Shelf Colors - Quart, Turq... | Qty: 1 | 36.3 USD, 4. Wilflex? Epic Off the Shelf Colors - Quart, Blac... | Qty: 1 | 45.3 USD, 5. Nortech Graphics Aluminum Screen Print Frames With... | Qty: 4 | 143.2 USD, 6. Wilflex? Epic Off the Shelf Colors - Quart, Matt... | Qty: 1 | 27.6 USD' is invalid according to its datatype 'String' - The actual length is greater than the MaxLength value.

    ******************************************************************************

    Can I adjust the MaxLength value to an unlimited amount of characters?

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    Hey there!

    The length of the description sent with the payment is determined by the payment plugin – in this case, that’s Authorize.Net.

    If you’re using the WooCommrce.com Authorize.Net plugin, could you please contact us at WooCommerce.com > My Account > Tickets? You may need to create an account. We will be able to help you further there.

    Otherwise, I’d recommend contacting the developer of the plugin that you’re using.

Viewing 1 replies (of 1 total)
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