Orders API is fetching something else instead of orders

Hi @worthypandainfo

Thanks for starting this new thread.

Please let us know here about the outcome of the test advised in our last interaction on the previous thread.

Cheers

Hi @margaretwporg
I tried disabling all the plugins. Did not work.

Hi @worthypandainfo

Could you let us know what was the exact result of the REST API request method suggested by Mirko (@rainfallnixfig)?

Please provide a screenshot of what you’re sending in Postman and the output.

Thanks

URL 1 – https://imgur.com/a/9iZ0ODj
URL 2 the one mirko suggested – https://imgur.com/a/OEubm1S

Neither works.

Hi @worthypandainfo! Thanks for sharing the screenshots with us!

Would you mind setting up a staging site, with a basic setup (WooCommerce and Storefront theme only) and double-check if this behavior persists?

If your host doesn’t offer that option, we recommend WP Staging for quickly spinning up a new test site.

Then, if the error persists, try to share with us a screenshot of your GET result using your staging site.

Also, on your live site, you can double-check your site’s health (WordPress DashBoard > Tools > Site Health) to see if there are some critical issues on your site.

Let us know how it goes! All the best,

Hey,
I just sent a new request and it worked. I got the correct response like last time. Now, I do not want to close this topic as you know last time after a couple of days, this issue was back. So, we have no reason to believe this is permanent.

I tried in staging. It worked as well.
The site health is good.

Hi @worthypandainfo

Thanks for the update.

Good to know that it worked. Please observe how it goes.

If the problem recurs, do let us know here.

Thanks

Hi, the problem is back

Response :

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<a href='https://psoc-community.de/james-bond-games.html'>21</a> <a
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• This reply was modified 2 years, 10 months ago by Yui.
• This reply was modified 2 years, 10 months ago by Steven Stern (sterndata).

Hi @worthypandainfo

I’m sorry to hear that! Would you mind double-checking if everything is up to date on your Store (Plugins, themes, add-ons, WordPress core, etc)?

I can see that you’re using some outdated plugins, you can also perform a quick/partial scan on your site here:

https://wpsec.com/

You can also consider using a plugin for that, here’s a quick intro about some of them:

https://www.wpbeginner.com/plugins/how-to-scan-your-wordpress-site-for-potentially-malicious-code/

If by chance, you don’t find any potential risks after performing it, can you update your System Status report, grabbing it again and pasting on your response?

My very best,

HI,

I updated all the plugins and theme as suggested.

I already have ithemes security plugin installed on the website.

I didnt find any risks. Here is the report-

### WordPress Environment ###

WordPress address (URL): https://worthypanda.in
Site address (URL): https://worthypanda.in
WC Version: 6.4.1
REST API Version: ? 6.4.1
WC Blocks Version: ? 7.2.2
Action Scheduler Version: ? 3.4.0
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WP Debug Mode: –
WP Cron: –
Language: en_US
External object cache: ?

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PHP Time Limit: 600
PHP Max Input Vars: 16384
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NSS/3.53.1

SUHOSIN Installed: –
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Remote Post: ?
Remote Get: ?

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fatal-error-handler.php: fatal-error-handler.php
object-cache.php: Redis Object Cache Drop-In

### Must Use Plugins (2) ###

Nexcess Managed Apps: by Nexcess – 1.27.6
rms_unique_wp_mu_pl_fl_nm.php: by  –

### Settings ###

API Enabled: ?
Force SSL: –
Currency: INR (?)
Currency Position: left_space
Thousand Separator: 
Decimal Separator: .
Number of Decimals: 0
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
simple (simple-2)
simple (simple-3)
variable (variable)
yith_bundle (yith_bundle)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #3503 - /shop/
Cart: #262 - /shopping-cart/
Checkout: #11 - /checkout-page-2/
My account: #3504 - /my-account/
Terms and conditions: #3673 - /returns-cancellations/

### Theme ###

Name: Astra
Version: 3.8.0
Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 7,873
Oldest: 2022-04-09 04:32:35 +0000
Newest: 2022-05-09 04:35:25 +0000

Failed: 24
Oldest: 2021-04-24 06:08:47 +0000
Newest: 2021-11-13 16:44:09 +0000

Pending: 7
Oldest: 2022-05-09 09:11:39 +0000
Newest: 2022-05-15 05:39:47 +0000

### Status report information ###

Generated at: 2022-05-09 10:12:18 +05:30

Hello,

Thanks for sharing the updated system report.

Now that you have a staging site, can you please confirm if the issue is happening with both your live site and also the staging site (with just WooCommerce and Storefront)?

Yes, it is working perfectly fine on my staging site. Just not on my live one.

Hello,

Thanks for checking. That would lead me to believe that the issue isn’t caused by WooCommerce, but instead by one of the other plugins on your live site.

The fact that it is intermittent makes it harder to troubleshoot. I would suggest you go to WooCommerce > Status > Scheduled Actions and check if you see some relevant activity there around the time that the issue came back.

If nothing stands out, then you will need to perform a series of conflict tests, until you find the plugin that will make the issue show up in the staging site too.

I have the exact same plugins on my staging as well. It still seems to work.