Orders and Incomes are being doubled

  • Resolved elbastion

    (@elbastion)


    6 months, 2 weeks ago

    Hi

    Since the first of May orders and incomes quantities are being doubled on the main page where you can compare with previous year. This means for example the 9th of May we had 10 orders but the analysis is showing 20 orders instead… Also the value of the sales is being doubled for example that day we did 369.72 Euros and not 739.44 Euros as the analysis is showing us.

    One of our computer experts is telling us that it has to do with our wordpress being able to be in english and in spanish. He says that your plugin is doubling the orders and the sales based on this.

    Please could you fix this issue? This is very important for us.

    Thanks

    Kind Regards,

    Ivan

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @elbastion,

    Thank you for reaching out to us. I understand you’re experiencing issues with the order and income quantities being doubled on your analytics page. Let’s troubleshoot the issue with your doubled order and income quantities. Here are some steps to follow:

    1. Plugin Conflicts: Temporarily deactivate all plugins except WooCommerce and switch to the default theme (e.g., Storefront). Check if the issue persists.
    2. Language Settings: Confirm if the issue occurs when the site is viewed in only one language (either English or Spanish).
    3. Update Everything: Ensure WooCommerce and all extensions are up to date.

    If the problem persists, provide a system status report following these instructions. We’ll work together to resolve this promptly.

    Let us know if there’s anything else we can help you with.

    Hi there ?? We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.