Orders and Customers beyond Jan 2018 don’t appear

  • Resolved mybluewristband

    (@mybluewristband)


    4 years, 7 months ago

    Hello,

    I just upgraded to the latest version of WordPress and WooCommerce, and updated the WooCommerce database. When I did this, there was absolutely no data on Orders or Customers, so I performed the database update, Orders and Customers from 2017 – Jan 2018 appeared.

    However, if I place and Order now as a customer, no information shows up in the WooCommerce dashboard or any tabs.

    Customers may be placing orders and we would have no idea.

    Please help!

    
### WordPress Environment ###

WordPress address (URL): https://mochimochi.staging.wpengine.com
Site address (URL): https://mochimochi.staging.wpengine.com
WC Version: 4.3.1
REST API Version: ? 1.0.10
WC Blocks Version: ? 2.7.2
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.3.1
Log Directory Writable: ?
WP Version: 5.4.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.18-1+ubuntu18.04.1+deb.sury.org+1
PHP Post Max Size: 100 MB
PHP Time Limit: 3600
PHP Max Input Vars: 10000
cURL Version: 7.58.0
OpenSSL/1.1.1g

SUHOSIN Installed: –
MySQL Version: 5.7.29-32-log
Max Upload Size: 50 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.3.1
WC Database Prefix: wp_2010
Total Database Size: 121.89MB
Database Data Size: 95.86MB
Database Index Size: 26.03MB
wp_2010woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2010woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_2010woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2010woocommerce_downloadable_product_permissions: Data: 0.27MB + Index: 0.64MB + Engine InnoDB
wp_2010woocommerce_order_items: Data: 0.25MB + Index: 0.09MB + Engine InnoDB
wp_2010woocommerce_order_itemmeta: Data: 1.52MB + Index: 3.03MB + Engine InnoDB
wp_2010woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_2010woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_2010woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2010woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_2010woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2010woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2010woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_2010woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp2010_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp2010_comments: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp2010_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp2010_options: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp2010_postmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp2010_posts: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp2010_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp2010_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp2010_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp2010_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp2010_users: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_2010actionscheduler_actions: Data: 0.05MB + Index: 0.11MB + Engine InnoDB
wp_2010actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2010actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2010actionscheduler_logs: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_2010bad_behavior: Data: 0.17MB + Index: 0.02MB + Engine MyISAM
wp_2010commentmeta: Data: 4.52MB + Index: 3.03MB + Engine InnoDB
wp_2010comments: Data: 9.52MB + Index: 7.58MB + Engine InnoDB
wp_2010hugeit_maps_circles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2010hugeit_maps_directions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2010hugeit_maps_maps: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2010hugeit_maps_markers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2010hugeit_maps_polygons: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2010hugeit_maps_polylines: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2010links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_2010ngg_album: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_2010ngg_gallery: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_2010ngg_pictures: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_2010options: Data: 3.17MB + Index: 0.09MB + Engine InnoDB
wp_2010postmeta: Data: 6.52MB + Index: 8.03MB + Engine InnoDB
wp_2010posts: Data: 5.52MB + Index: 0.75MB + Engine InnoDB
wp_2010sbi_instagram_feeds_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2010sbi_instagram_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2010shopp_address: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_2010shopp_asset: Data: 62.04MB + Index: 0.07MB + Engine MyISAM
wp_2010shopp_billing: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_2010shopp_cart: Data: 0.06MB + Index: 0.00MB + Engine MyISAM
wp_2010shopp_catalog: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_2010shopp_category: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_2010shopp_customer: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_2010shopp_discount: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_2010shopp_index: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_2010shopp_meta: Data: 0.05MB + Index: 0.02MB + Engine MyISAM
wp_2010shopp_price: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_2010shopp_product: Data: 0.10MB + Index: 0.13MB + Engine MyISAM
wp_2010shopp_promo: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_2010shopp_purchase: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_2010shopp_purchased: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_2010shopp_setting: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
wp_2010shopp_shipping: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_2010shopp_shopping: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_2010shopp_spec: Data: 0.04MB + Index: 0.07MB + Engine MyISAM
wp_2010shopp_summary: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_2010shopp_tag: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_2010termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_2010terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_2010term_relationships: Data: 0.09MB + Index: 0.19MB + Engine MyISAM
wp_2010term_taxonomy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_2010usermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_2010users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_2010wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2010wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2010wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2010wc_customer_lookup: Data: 0.14MB + Index: 0.09MB + Engine InnoDB
wp_2010wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_2010wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_2010wc_order_product_lookup: Data: 0.38MB + Index: 0.38MB + Engine InnoDB
wp_2010wc_order_stats: Data: 0.19MB + Index: 0.19MB + Engine InnoDB
wp_2010wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_2010wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_2010wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2010wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2010wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2010wp_email_capture_registered_members: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_2010wp_email_capture_temp_members: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_options: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_postmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_posts: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

### Post Type Counts ###

attachment: 689
custom_css: 1
gal_display_source: 5
lightbox_library: 7
mc4wp-form: 1
nav_menu_item: 5
page: 18
post: 1922
product: 130
revision: 3
shop_coupon: 3
shop_order: 1401
shop_order_refund: 2

### Security ###

Secure connection (HTTPS): ?
					Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
Hide errors from visitors: ?

### Active Plugins (21) ###

Widgets for SiteOrigin: by WPinked – 1.4.7
Akismet Anti-Spam: by Automattic – 4.1.6
Better Search Replace: by Delicious Brains – 1.3.3
Display Widgets: by Strategy11 – 2.7
Excerpt Editor: by Andrew Ozz – 1.4
Exclude Pages from Navigation: by Simon Wheatley – 1.92
Google Analyticator: by SumoMe – 6.5.4
Instagram Feed Pro Personal: by Smash Balloon – 5.6.2
MC4WP: Mailchimp for WordPress: by ibericode – 4.8
MetaSlider: by Team Updraft – 3.16.4
My Link Order: by Andrew Charlton – 3.5
My Page Order: by Andrew Charlton – 3.3.2
Page Links To: by Mark Jaquith – 3.3.4
SendGrid: by SendGrid – 1.11.8
Page Builder by SiteOrigin: by SiteOrigin – 2.11.1
SiteOrigin Widgets Bundle: by SiteOrigin – 1.17.3
WooCommerce USPS Shipping: by WooCommerce – 4.4.11 – Installed version not tested with active version of WooCommerce 4.3.1
WooCommerce: by Automattic – 4.3.1
WooSidebars: by WooCommerce – 1.4.5
WP-Cycle: by Nathan Rice – 0.1.13
WP Page Numbers: by Jens T?rnell – 0.5

### Inactive Plugins (0) ###

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (3) ###

Force Strong Passwords - WPE Edition: by Jason Cosper – 1.6.4
Stop long comments: by WPEngine – 0.0.4
WP Engine System: by WP Engine – 3.2.1

### Settings ###

API Enabled: ?
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #3 - /shop/
Cart: #7876 - /shop/cart/
Checkout: #7877 - /shop/checkout/
My account: #7878 - /shop/my-account/
Terms and conditions: #10282 - /terms-conditions/

### Theme ###

Name: Nikkon
Version: 1.1.13
Author URL: https://kairaweb.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 81
Oldest: 2020-07-24 16:50:31 -0500
Newest: 2020-07-24 17:08:42 -0500

    The page I need help with: [log in to see the link]

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  • The topic ‘Orders and Customers beyond Jan 2018 don’t appear’ is closed to new replies.