Ordernumber is only changed on old orders not on new ones

  • Resolved dutchpuppet

    (@dutchpuppet)


    3 years, 2 months ago

    Hi,

    We’ve removed the year in our ordernumber. Strangely it only changes the old orders in woocommerce, not the new orders. They still use the old notation.

    Can you help us to find out how to fix this?

    Thanx

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author WebToffee

    (@webtoffee)

    Hi @dutchpuppet,

    Thanks for reaching out.

    Could you please share the WooCommerce system status report (WooCommerce>status>system status report) for a better understanding?

    Thread Starter dutchpuppet

    (@dutchpuppet)

    Hi, just sent the report on your contactform Your ticket number is 37506.

    Plugin Author WebToffee

    (@webtoffee)

    Hi @dutchpuppet,

    Thanks for sharing the system status report.

    We have noticed that another sequential order number plugin (WooCommerce Sequential Order Numbers: door SkyVerge – 1.9.5) too is active on the site. Please deactivate it and check if the issue persists.

    If you like the plugin and support, please leave us a review here. Thanks in advance!

    Thread Starter dutchpuppet

    (@dutchpuppet)

    Thanx! That solved our problem. We weren’t aware of the fact that there were two plugins for the sequential order number installed…

    Plugin Author WebToffee

    (@webtoffee)

    Hi @dutchpuppet,

    We are glad to know that the issue is resolved. If you like the plugin and support, please leave us a review here. Thanks in advance!

Viewing 5 replies - 1 through 5 (of 5 total)
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