Order without billing address

Hi @kambro

I received an order on my e-commerce site, without the billing address, name, email of the client. How is that possible because normally, if the required files of the checkout page are not filled, it’s not possible to go further?

The payment method was PayPal. The only info given on WooCommerce is the IP address of the client, but when I check the IP address on an IP info site, it gives me: Domain: notify.paypal.com
Location: California.

Via the PayPal message, I know the name of the client, but is it a real client or a spam?

From what I understand, you’re experiencing an issue with some orders on your e-commerce site, specifically when it comes to missing customer information. That’s strange, isn’t it? Normally, WooCommerce insists on having all the required customer details before an order can proceed

Let’s dig a little deeper to find out what’s causing this. Could you please share your site’s System Status with us? You can find it via WooCommerce > Status. Select Get system report and then Copy for support.

And finally, if there are any fatal error logs, could you share those with us too? You’ll find them under WooCommerce > Status > Logs.

You can either paste all this information into your reply here or use https://pastebin.com to share it with us.

Once we have all this information, we’ll be better equipped to pinpoint the problem and suggest a solution. In the meantime, you might want to consider disabling all plugins except for WooCommerce and switching to a default WordPress theme like Storefront. This will help us determine if there’s a conflict with other plugins or themes.

Here’s a helpful guide on how to test for conflicts: ?? How to Test for Plugin and Theme Conflicts

Thank you for your cooperation and we look forward to resolving this issue for you promptly.

Thank you for your answer.

You’re experiencing an issue with some orders on your e-commerce site, specifically when it comes to missing customer information. That’s strange, isn’t it? Normally, WooCommerce insists on having all the required customer details before an order can proceed

Exactly.

Here is the status : https://pastebin.com/UPNgZfL9

I suspect the plugin WooCommerce PayPal Payments is the cause of the problem. I must have made a wrong setting somewhere :

But the strange thing is that I can’t reproduce the mistake.

Best regards.

• This reply was modified 1 year, 7 months ago by kambro.

Hi there @kambro ??

Thank you for elaborating further on this!

I suspect the plugin WooCommerce PayPal Payments is the cause of the problem. I must have made a wrong setting somewhere :

But the strange thing is that I can’t reproduce the mistake.

Kindly note that this sounds like a known issue with the latest version of the WooCommerce PayPal Payments plugin.

Feel free to revert to the previous version, 2.1, directly linked here, meanwhile a fix is prepared.

The WP Rollback plugin might come in handy for that.

Let us know how that goes!

I hope this is helpful! Please let us know if you have any further questions or concerns.

Thank you, I’ll try it.

Best regards.

Hi @kambro

Thank you, I’ll try it.

That’s great to hear that you’re ready to give the suggested solution a try.

I’ll go ahead and mark this thread as resolved. However, if you ever have more questions or issues in the future, don’t hesitate to kick off a new topic.

Have a fantastic day!

Hello,

4 months after the last response I also have the same problem as ka@kambro had.
Version 2.4.2 installed- shall I still rollback to Version 2.1?

Hi @netzlounge

Thanks for reaching out!

I understand you are experiencing the same issue and since every site is different and you’re not the person who originally started this topic then, per the forum guidelines, would you please start your own topic?

Additionally, please include your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support.

If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

Once you’ve created a new forum topic, you can include the contents of your SSR and logs within your message on that forum topic.

We’ll be more than happy to help there ??