Order weight is always 10 kg instead of 1kg

Hi there @dennisbehrenscom,

Thanks for reaching out.

I understand about the issues you’ve been experiencing with the weight calculations on your shipping labels after updating to WooCommerce 9.0. This is certainly not the experience we want you to have.

As you’ve described, you were able to fix the issue with the shipping cost, but not the weight. In order to rule out any possible conflicts with your theme/plugins, could you please create a staging site and try running a conflict test as described in this guide here.

Please be sure to have a full site backup before proceeding further.

Let us know how it goes.

Thanks for replying so fast! I created a staging site and ran an conflict test but still the weight was wrong. I did actually find the mistake. It was the same mistake as the weight calculations. Under Germanized the weight was 0.14 kg for a package but the system created a label with 10,4 kg. So i guess after the update to 9.0 there is some kind of error with that?

Beste

Dennis

Hi again, Dennis@dennisbehrenscom,

Glad to hear you were able to find where the issue is located. As Germanized is not of our plugins that we support, I recommend reaching out to them for further assistance.

Please keep us updated on how it goes.

Hi @nickoad,

We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem!

If you have further questions, please feel free to open a new topic.