Order was confirmed when payment unsucsefull

  • Resolved antanasb1991

    (@antanasb1991)


    1 year, 9 months ago

    Hello,

    we have bug in payments. We try to order product from our website as customer -> then we go to pay trough our payment provider (KEVIN) -> we cancel payment by going back (no payment was done) -> and we (customer) still receive order confirmation to email. We see order in system as “In progress”.

    How to fix it? If there was no payment done, there shouldn’t be an confirmation email and “in progress” order in our system. Our product requires same day shipping and by mistake we can send products without receiving payment.

    • This topic was modified 1 year, 9 months ago by antanasb1991.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Saif

    (@babylon1999)

    Hello @antanasb1991,

    Does this happen with other payment methods?

    If not, I recommend getting in touch with your payment gateway plugin (KEVIN) about this. After a payment intent is created, the order status will depend on the response back from the payment gateway.

    Look forward to hearing back from you.


    Thread Starter antanasb1991

    (@antanasb1991)

    Thank you for your reply. Updating all items in wordpress and reconnecting to payment method helped.

    But there is still one open question. When customer goes to payments and for example chooses payment by bank transfer, he receives order confirmation – the same as the ones that actualy pays with payment method and we know that it was payed. Shouldn’t there be a seperate email telling that the order will be prepared after payment will be transfered?

    Hi @antanasb1991

    Updating all items in wordpress and reconnecting to payment method helped.

    I’m glad that your first issue was resolved already.

    But there is still one open question. When customer goes to payments and for example chooses payment by bank transfer, he receives order confirmation – the same as the ones that actualy pays with payment method and we know that it was payed. Shouldn’t there be a seperate email telling that the order will be prepared after payment will be transfered?

    By default, there is only one Order Confirmation Email that is sent to new orders regardless of what payment gateway was used, may it be thru the built-in Direct Bank Transfer (BACS) or a third-party plugin.

    The only difference would be how the email was structured. Here’s a sample email when the payment gateway for the order is thru BACS:

    Here’s the sample email when the payment gateway is thru the third-party plugin like Stripe:

    Hope this helps!

Viewing 3 replies - 1 through 3 (of 3 total)
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