• Resolved stephanieatkidsnmamas

    (@stephanieatkidsnmamas)


    Hello, hope you will be be able to help.
    My shop has had an issue for 2 weeks now, clients cannot validate their orders. The whole process goes well until they press the last “order” button, which changes the order into a draft mode but does not validate the order and moves to the top of the check our page.
    I tried desabling each and every extension/plugin one by one, than all together, the problem remains.

    I am now checking each of the extensions that were updated on Sep 14 -orders seemed to stop working after that date-… So far no result.
    Any help ??

    System Status Report

    ### WordPress Environment ###

    WordPress address (URL): [Redacted]
    Site address (URL): [Redacted]
    WC Version: 9.3.3
    Legacy REST API Package Version: L’extension Legacy REST API n’est pas installée sur ce site.
    Action Scheduler Version: ? 3.8.1
    Log Directory Writable: ?
    WP Version: 6.6.2
    WP Multisite: –
    WP Memory Limit: 1 Go
    WP Debug Mode: –
    WP Cron: –
    Language: fr_FR
    External object cache: –

    ### Server Environment ###

    Server Info: Apache/2.4.62 (Debian)
    PHP Version: 8.2.23
    PHP Post Max Size: 929 Mo
    PHP Time Limit: 500
    PHP Max Input Vars: 16384
    cURL Version: 7.74.0
    OpenSSL/1.1.1w

    SUHOSIN Installed: –
    MySQL Version: 10.11.6-MariaDB-0+deb12u1
    Max Upload Size: 928 Mo
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?

    ### Database ###

    [REDACTED]

    ### Post Type Counts ###

    attachment: 14476
    br_filters_group: 1
    br_labels: 5
    br_product_filter: 9
    bsf_custom_fonts: 1
    custom_css: 1
    elementor_library: 6
    mailpoet_page: 1
    nav_menu_item: 112
    page: 32
    post: 28
    product: 12646
    revision: 1
    shop_coupon: 4
    shop_order: 126
    shop_order_refund: 2
    wp_block: 1
    wp_global_styles: 3
    wp_navigation: 3
    wp_template: 1
    wp_template_part: 1
    wpforms: 5
    yaymail_template: 11

    ### Security ###

    Secure connection (HTTPS): ?
    Hide errors from visitors: ?

    ### Active Plugins (42) ###

    Add From Server: par Dion Hulse – 3.4.5
    Advanced Database Cleaner: par Younes JFR. – 3.1.5
    WooCommerce Advanced Product Labels: par BeRocket – 1.2.7
    Broken Link Checker: par WPMU DEV – 2.4.1
    Click to Chat: par HoliThemes – 4.10
    CookieYes | GDPR Cookie Consent: par CookieYes – 3.2.6
    Duplicate Page: par mndpsingh287 – 4.5.4
    Elementor: par Elementor.com – 3.24.4
    ElementsKit Lite: par Wpmet – 3.2.8
    Export All URLs: par Atlas Gondal – 4.7.1
    Export Media URLs: par Atlas Gondal – 2.1
    FileBird Lite: par Ninja Team – 6.3.2
    Google for WooCommerce: par WooCommerce – 2.8.5
    GTranslate: par Solutions d’IA de traduction multilingue – 3.0.7
    Insert PHP Code Snippet: par xyzscripts.com – 1.3.7
    Jetpack: par Automattic – 13.8.1
    Loco Translate: par Tim Whitlock – 2.6.11
    LWS Optimize: par LWS – 3.1.6.3
    LWSCache: par LWS – 2.8.4
    Max Mega Menu: par megamenu.com – 3.3.2
    Image optimization service by Optimole: par Optimole – 3.13.7
    Plugins de paiement pour PayPal WooCommerce: par Plugins de paiement
    [email protected] – 1.0.52

    Relais Colis - Woocommerce: par Calliweb – 1.2.2
    Remove Footer Credit: par WPChill – 1.0.14
    Sticky Menu (or Anything!) on Scroll: par WebFactory Ltd – 2.33
    Templates Patterns Collection: par ThemeIsle – 1.2.11
    Chronopost & Mondial relay pour WooCommerce - WCMultiShipping: par Mondial Relay WooCommerce - WCMultiShipping – 2.5.2
    Advanced Order Export For WooCommerce: par AlgolPlus – 3.5.4
    WooCommerce.com Update Manager: par Automattic – 1.0.3
    Advanced AJAX Product Filters for WooCommerce: par BeRocket – 1.6.6
    WooCommerce Stripe Gateway: par WooCommerce – 8.7.0
    WooCommerce Shipping & Tax: par WooCommerce – 2.8.2
    WooCommerce: par Automattic – 9.3.3
    Yoast SEO: par L’équipe Yoast – 23.5
    WP All Import: par Soflyy – 3.7.8
    WP CLI Login Command Server: par Evan Mattson – 1.3
    WP Go Maps (formerly WP Google Maps): par WP Go Maps (formerly WP Google Maps) – 9.0.40
    WP Mail Logging: par WP Mail Logging Team – 1.12.0
    WP Mail SMTP: par WP Mail SMTP – 4.1.1
    WPForms Lite: par WPForms – 1.9.1.2
    YayMail - WooCommerce Email Customizer: par YayCommerce – 3.5.5
    YITH WooCommerce Wishlist: par YITH – 3.38.0

    ### Inactive Plugins (0) ###


    ### Settings ###

    Legacy API Enabled: –
    Force SSL: –
    Currency: EUR (€)
    Currency Position: right_space
    Thousand Separator:
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: ?
    Enforce Approved Product Download Directories: ?
    HPOS feature enabled: –
    Order datastore: WC_Order_Data_Store_CPT
    HPOS data sync enabled: ?

    ### Logging ###

    Enabled: ?
    Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
    Retention period: 30 jours
    Level threshold: –
    Log directory size: 431 Ko

    ### WC Pages ###

    Base de la boutique: #13846 - /boutique/
    Panier: #286 - /panier/ - Contient le code court [woocommerce_cart]
    Commander: #35048 - /commander/ - Contient le bloc woocommerce/checkout
    Mon compte: #35103 - /mon-compte/
    Conditions générales de vente et d’utilisation: #658 - /cguv/

    ### Theme ###

    Name: Neve
    Version: 3.8.11
    Author URL: https://themeisle.com
    Child Theme: ? – Si vous modifiez WooCommerce sur un thème parent que vous n‘avez pas construit personnellement
    nous vous recommandons d‘utiliser un thème enfant. Voir : Comment créer un thème enfant

    WooCommerce Support: ?

    ### Templates ###

    Overrides: neve/woocommerce/product-searchform.php

    ### Admin ###

    Enabled Features: activity-panels
    analytics
    product-block-editor
    coupons
    core-profiler
    customize-store
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    pattern-toolkit-full-composability
    product-custom-fields
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    printful
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    launch-your-store

    Disabled Features: experimental-blocks
    minified-js
    product-pre-publish-modal
    settings
    async-product-editor-category-field
    product-editor-template-system
    blueprint
    reactify-classic-payments-settings

    Daily Cron: ? Next scheduled: 2024-10-01 20:40:41 +02:00
    Options: ?
    Notes: 89
    Onboarding: completed

    ### Action Scheduler ###

    Terminé: 1 637
    Oldest: 2024-08-31 10:01:41 +0200
    Newest: 2024-10-01 08:15:49 +0200

    échoué: 81
    Oldest: 2023-11-26 23:21:36 +0100
    Newest: 2024-09-30 23:38:20 +0200

    En attente: 9
    Oldest: 2024-10-01 09:15:49 +0200
    Newest: 2024-10-07 23:50:23 +0200


    ### Status report information ###

    Generated at: 2024-10-01 09:04:49 +02:00

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Beauty of Code (woo-hc)

    (@beautyofcode)

    Hey @stephanieatkidsnmamas ,

    Checking your site, I see what you mean:

    I’m seeing some errors related to WP Forms in the browser console, can you see if temporarily deactivating the WP Forms plugin makes any difference?

    Also, when visiting your site for the very first time, there was a product automatically added to the cart. It’s possible that there may be a caching causing problems on the checkout page. If you have any caching or optimization plugins, can you see if temporarily deactivating these resolves the issue? It may also be helpful to clear any server side caching mechanisms.

    Let us know how this goes!

Viewing 1 replies (of 1 total)
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