Order status stuck at Pending Payment

  • Resolved sunnyagarwal

    (@sunnyagarwal)


    11 months, 4 weeks ago

    Hi, we are facing an issue with some of our orders getting stuck at “Pending Payment” but the order is received at Svea. This happens for some orders and for some orders it works fine. We have the latest version of WooCommerce and Svea plugin. Can you help us out as it is quite annoying for our customers and requires a lot of manual work?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author The Generation

    (@thegeneration)

    Hi,

    This usually happens if the website encounters errors when Svea is communicating with the store. Do you have access to any fatal-errors-logs which could indicate if the store throws any errors?

    Best regards

    Thread Starter sunnyagarwal

    (@sunnyagarwal)

    I have enabled the svea plugin logs but don’t know where I can see them? Can you guide me where I can see the logs?

    Plugin Author The Generation

    (@thegeneration)

    Hi,

    Logs can be found under WooCommerce > Status > Logs. If the logs aren’t appearing you could need to turn them on via the setting “Logger, enable logging” under WooCommerce > Status > Logs > Settings

    Best regards

    Thread Starter sunnyagarwal

    (@sunnyagarwal)

    I am receiving such kind of errors in the Svea logging, below is one example. I can provide detailed log if there is any email id where I can send them.

    2024-03-11T08:51:31+00:00Notice Received push for Svea order id: 62385815 which we could not find. Returning 404 Additional context{ “_legacy”: true }

    Plugin Author The Generation

    (@thegeneration)

    Hi,

    That is’t necessarily an issue and could all be fine. However if you’d like to send the complete logs you could do so to [email protected]. You can write in Swedish or English.

    Best regards

    Thread Starter sunnyagarwal

    (@sunnyagarwal)

    Sent the detailed logs on email.

Viewing 6 replies - 1 through 6 (of 6 total)
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