Order Status Set To Processing

  • Resolved stevec0023

    (@stevec0023)


    2 months, 4 weeks ago

    Hi Support

    When an order is placed for an event on my site, the order status is being set to Processing and not Completed.

    I have other products in my WooCommerce store that are set to either normal or downloadable products. These products can be checked out and are then set to Completed.

    I am using Stripe in a test environment. Stipe is sending the ping via their webhook to complete the order because other products would also be failing to complete. It just seems to be the events.

    I have checked ‘virtual’ products too. I wrote some code that would set ‘virtual’ products to have an order status of ‘Completed’ and this code works just fine, but not with the events.

    Please can you help?!?!

    Thanks

    Steven

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Md Mahbub Morshed Chowdhury

    (@faheem96dev)

    Hi @stevec0023,

    We are sorry for the inconvenience.

    This is not supposed to happen. In our system if your payment is complete then the order status will be completed but if you use any other system like Cash On Delivery or Bank Payment then the status can be processing or hold 

    If you have any further to discuss with us, we request you please check the pinned topic and connect to our help center so that our team can assist you more.

    Regards.

    Plugin Support A Zaman Sagor

    (@azamansagor)

    Due to inactivity, I’m marking the topic as closed. If you have any further concerns or queries, please don’t hesitate to start a new topic.

    Cheers!

Viewing 2 replies - 1 through 2 (of 2 total)
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