Order status: on-hold

I had the same thing happen. The contact email *does* have to match the PayPal email address (and I agree that it shouldn’t be a problem). The check was introduced after 2.0 released, but I can’t find the specific update that changed this.

Yes, it solved the problem, thanks. Now I use the same email address for contact and Paypal.

Good to know it got you back on track. I had to enable PayPal logging, and wait for an order to come through, to verify that was in fact the problem. Simple solution, but I’m not sure why Woo cares about this.

Hi Barry, I know this threads getting old now, but can I ask – Once the PayPal email sync is fixed, is there a way to get the orders to ‘refresh’ or re-poll the PayPal server and reattempt/continue the purchase without customers having to purchase again?

For instance, will moving the order status from On-hold to processing tell PayPal to continue, or is it strictly internal to woocommerce?

I have a client with over 12 orders botched and on-hold that they haven’t dealt with because they edited their paypal address without consulting me.

Any help much appreciated – Cheers, WGR

Unfortunately, I don’t think there is a way to ‘re-run’ the PayPal charge through. With only 12 orders, my best advice would be to brute force sending invoices from PayPal for the order amounts. Not pretty for sure, but all the money would end up at the same place for the same amounts. We’ve had to handle a couple issues like this, but only one or two at a time. If it was 1200, I’d be looking for a better solution.

Hi Barry, thanks for the speedy answer mate – I figured as much.
Not sure if this is what you meant about bruting the invoices, however:

I took your advice and got into the PayPal account, looked at the section under “History” there’s a page called “IPN History”.

From there I was able to select at least 10 out of 12 (IPN logs are only stored for 28 days!) of the “On-Hold” purchases, select them all, check the checkbox labelled
“To send an IPN again to a profile URL, check a selection here, and then click the Resend Selected button.” above the table of history.
Then I hit “Resend”.

Voilà! Dutifully, over the next 5 minutes Paypal Resent the IPN messages, I refreshed my Order Page on the woocommerce admin dashboard, and watched the “On-Hold” Status Orders in Yellow start cranking Green for “Processing”!!

Quite elegant – if only the store manager had sent up a flare sooner I could’ve done all of them and nipped this in the bud.

Below is the paypal guide on IPN History
https://developer.paypal.com/docs/classic/ipn/integration-guide/IPNOperations/#id095RAI060Y4

Thankyou again for the quick response Barry – much obliged, you put me on the right path ?? Cheers mate.

I had no idea you could do that! Great to know. We’ve only had to do one at a time, so we did it the hard way. This makes everything work the way it should. Thanks!

how do you change the contact email?

admin > woocommerce > settings > Checkout > Paypal

use same email address on these fields
PayPal Email
Receiver Email