Order status not changing to “Completed” after label purchase

Hi @harleec,

the checkbox “Mark order complete…” would update the status from “Processing” to “Completed.”

Do you mean changing order status from bulk action? Or is there a different checkbox you’re referring to?

For better assistance, can you provide screenshots showing the issue on your end? For screenshots, you may use https://snipboard.io – please follow the instructions on that page, then paste the URL in this thread.

Additionally, please can you share a copy of the following:

• System Status Report: Navigate to WooCommerce → Status. Select Get System Report and then Download for Support.
• Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.

You could copy and paste your reply or share it via Mozilla Community Pastebin and share the link here.

In the meantime, you can run a conflict test to help you identify the cause of the issue. More info: https://woo.com/document/how-to-test-for-conflicts/

Let us know how that goes for you. Looking forward to hearing from you!

Thanks for the quick response. In my description, I described the current state of the staging site, which is 2024 theme, Woocommerce and Woocommernce Shipping & Tax. I don’t think there’s anything else I can do for the conflict test request.

Here’s the screenshot: https://snipboard.io/GxFKTq.jpg

Here’s the status report:

` WordPress Environment

WordPress address (URL): https://wordpressmu-1155136-4127780.cloudwaysapps.com<br>Site address (URL): https://wordpressmu-1155136-4127780.cloudwaysapps.com<br>WC Version: 8.6.1<br>REST API Version: ? 8.6.1<br>WC Blocks Version: ? 11.8.0-dev<br>Action Scheduler Version: ? 3.7.1<br>Log Directory Writable: ?<br>WP Version: 6.4.3<br>WP Multisite: ?<br>WP Memory Limit: 512 MB<br>WP Debug Mode: ?<br>WP Cron: ?<br>Language: en_US<br>External object cache: ? Server Environment

Server Info: Apache/2.4.58 (Debian)<br>PHP Version: 8.1.27<br>PHP Post Max Size: 100 MB<br>PHP Time Limit: 300<br>PHP Max Input Vars: 10000<br>cURL Version: 7.64.0<br>OpenSSL/1.1.1n

SUHOSIN Installed: –<br>MySQL Version: 10.4.33-MariaDB-1:10.4.33+maria~deb10-log<br>Max Upload Size: 1 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? Database

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Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (3)

WooCommerce Shipping & Tax: by WooCommerce – 2.5.3<br>WooCommerce: by Automattic – 8.6.1<br>WooCommerce Shipping & Tax: by WooCommerce – 2.5.3 Inactive Plugins (75)

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Duplica: by Codexpert<br>Inc – 0.6

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advanced-cache.php: advanced-cache.php<br>object-cache.php: Object Cache Pro (Drop-in) Must Use Plugins (1)

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Connected to Woo.com: ?<br>Enforce Approved Product Download Directories: –<br>HPOS feature screen enabled: ?<br>HPOS feature enabled: ?<br>Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore<br>HPOS data sync enabled: – WC Pages

Shop base: #6 - /shop/<br>Cart: #7 - /cart/<br>Checkout: #8 - /checkout/<br>My account: #9 - /my-account/<br>Terms and conditions: #84 - /terms-conditions/ Theme

Name: Twenty Twenty-Four<br>Version: 1.0<br>Author URL: https://www.remarpro.com<br>Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme<br>WooCommerce Support: ? Not declared Templates

Overrides: /home/1155136.cloudwaysapps.com/mchrnsxnmu/public_html/wp-content/plugins/woocommerce/templates/block-notices/error.php<br>/home/1155136.cloudwaysapps.com/mchrnsxnmu/public_html/wp-content/plugins/woocommerce/templates/block-notices/notice.php<br>/home/1155136.cloudwaysapps.com/mchrnsxnmu/public_html/wp-content/plugins/woocommerce/templates/block-notices/success.php Admin

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Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field

Daily Cron: ? Next scheduled: 2024-03-17 14:38:08 -07:00<br>Options: ?<br>Notes: 44<br>Onboarding: completed Action Scheduler

Complete: 3,275<br>Oldest: 2024-02-14 21:51:21 -0800<br>Newest: 2024-03-16 21:06:44 -0700

Failed: 90<br>Oldest: 2022-03-23 12:10:26 -0700<br>Newest: 2024-03-16 04:02:08 -0700

Pending: 6<br>Oldest: 2024-03-17 00:00:14 -0700<br>Newest: 2024-03-23 04:02:08 -0700 Status report information

Generated at: 2024-03-16 21:07:22 -07:00<br>`

Hello harleec

Could you please share a screenshot of the Checkbox that says “Mark order complete“? I want to make sure we are referring to the same element.

Once you confirm, I will try to recreate the problem on my test site which will have the same settings as your site.

I look forward to your response. ??

Best regards,
Z.Z

Here’s the screenshot:?https://snipboard.io/GxFKTq.jpg

Hello harleec

Thank you for sharing a screenshot.

It looks like this checkmark is not part of the WooCommerce plugin.
It appears to be a part of the Shipping Label plugin you are using.

To confirm could you share the URL of that page?
Or share another screenshot with a full page view that shows where this checkbox exists.

I look forward to your response. ??

I’m sorry, the link provided in the email from the support team landed me in this forum without realizing it’s the wrong plugin. I’m resolving the issue and creating a ticket in the correct forum.