Order Status not changing

Hey there!

This is the first report of this we’ve heard.

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

I removed site adress url from the status below. I can give you access privatly if you want.

Thanks

### WordPress Environment ###

WordPress address (URL): 
Site address (URL): 
WC Version: 4.4.1
REST API Version: ? 1.0.15
WC Blocks Version: ? 3.1.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.4.0
Log Directory Writable: ?
WP Version: 5.5
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.6
PHP Post Max Size: 100 MB
PHP Time Limit: 3600
PHP Max Input Vars: 10000
cURL Version: 7.58.0
OpenSSL/1.1.1

SUHOSIN Installed: –
MySQL Version: 5.7.29-32-log
Max Upload Size: 50 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.4.1
WC Database Prefix: wp_
Total Database Size: 341.51MB
Database Data Size: 178.01MB
Database Index Size: 163.50MB
wp_woocommerce_sessions: Data: 0.22MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 1.52MB + Index: 1.52MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 21.52MB + Index: 11.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 8.52MB + Index: 8.61MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 6.52MB + Index: 5.03MB + Engine InnoDB
wp_aws_cache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aws_index: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
wp_bp_activity: Data: 0.02MB + Index: 0.16MB + Engine InnoDB
wp_bp_activity_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bp_notifications: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_bp_notifications_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bp_xprofile_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bp_xprofile_fields: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_bp_xprofile_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_bp_xprofile_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 5.52MB + Index: 5.98MB + Engine InnoDB
wp_failed_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_icl_cms_nav_cache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_icl_content_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_icl_core_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_icl_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_icl_languages: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_icl_languages_translations: Data: 0.19MB + Index: 0.11MB + Engine InnoDB
wp_icl_locale_map: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_icl_message_status: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_icl_mo_files_domains: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_icl_node: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_icl_reminders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_icl_strings: Data: 7.52MB + Index: 15.09MB + Engine InnoDB
wp_icl_string_packages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_icl_string_pages: Data: 26.56MB + Index: 40.11MB + Engine InnoDB
wp_icl_string_positions: Data: 1.52MB + Index: 0.22MB + Engine InnoDB
wp_icl_string_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_icl_string_translations: Data: 3.52MB + Index: 2.02MB + Engine InnoDB
wp_icl_string_urls: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
wp_icl_translate: Data: 5.52MB + Index: 1.52MB + Engine InnoDB
wp_icl_translate_job: Data: 0.16MB + Index: 0.06MB + Engine InnoDB
wp_icl_translations: Data: 1.52MB + Index: 5.06MB + Engine InnoDB
wp_icl_translation_batches: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_icl_translation_downloads: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_icl_translation_status: Data: 5.52MB + Index: 0.14MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailchimp_carts: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mclean_refs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mclean_scan: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 6.52MB + Index: 0.44MB + Engine InnoDB
wp_pmxe_exports: Data: 0.39MB + Index: 0.00MB + Engine MyISAM
wp_pmxe_google_cats: Data: 0.26MB + Index: 0.05MB + Engine MyISAM
wp_pmxe_posts: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_pmxe_templates: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_hash: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_images: Data: 0.20MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_imports: Data: 0.20MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_posts: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_templates: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
wp_postmeta: Data: 44.58MB + Index: 44.16MB + Engine InnoDB
wp_posts: Data: 5.52MB + Index: 3.88MB + Engine InnoDB
wp_po_plugins: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_sbi_instagram_feeds_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_sbi_instagram_posts: Data: 0.16MB + Index: 0.00MB + Engine InnoDB
wp_signups: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_slp_extendo_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_sm_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_store_locator: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_termmeta: Data: 0.11MB + Index: 0.19MB + Engine InnoDB
wp_terms: Data: 0.11MB + Index: 0.14MB + Engine InnoDB
wp_term_relationships: Data: 1.52MB + Index: 1.52MB + Engine InnoDB
wp_term_taxonomy: Data: 0.09MB + Index: 0.11MB + Engine InnoDB
wp_ultimate_csv_importer_log_values: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ultimate_csv_importer_manageshortcodes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ultimate_csv_importer_shortcodes_statusrel: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_usermeta: Data: 9.52MB + Index: 11.03MB + Engine InnoDB
wp_users: Data: 1.52MB + Index: 0.53MB + Engine InnoDB
wp_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 1.52MB + Index: 0.47MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.14MB + Index: 0.20MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 1.52MB + Index: 1.14MB + Engine InnoDB
wp_wc_order_stats: Data: 1.52MB + Index: 0.61MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.23MB + Index: 0.27MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.42MB + Index: 0.86MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wd_fb_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wd_fb_info: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wd_fb_option: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wd_fb_shortcode: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wd_fb_theme: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woo_sales_country_region: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

acf-field: 91
acf-field-group: 11
af_form: 4
artist: 537
attachment: 6511
custom_css: 1
customize_changeset: 1
cwginstocknotifier: 23
dt_slider: 3
jetpack_migration: 2
nav_menu_item: 144
oembed_cache: 38
page: 70
post: 18
product: 2333
product_variation: 444
revision: 257
shop_coupon: 52
shop_order: 5162
shop_order_refund: 153
wc_order_email: 1
wc_order_status: 9
wc_product_retailer: 18

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (24) ###

WPML Multilingual CMS: by OnTheGoSystems – 4.3.19
Advanced Custom Fields Multilingual: by OnTheGoSystems – 1.7.3
Advanced Custom Fields PRO: by Elliot Condon – 5.9.0
Advanced Forms: by Fabian Lindfors – 1.7.0
All In One SEO Pack: by All in One SEO Team – 3.7.0
Classic Editor: by WordPress Contributors – 1.6
Boutique Essential: by Decent Themes – 1.0.0
Smash Balloon Instagram Feed: by Smash Balloon – 2.4.6
Mailchimp for WooCommerce: by Mailchimp – 2.4.5
WooCommerce Additional Variation Images: by WooCommerce – 1.7.24 – Installed version not tested with active version of WooCommerce 4.4.1
WooCommerce Google Analytics Integration: by WooCommerce – 1.4.23 – Installed version not tested with active version of WooCommerce 4.4.1
WooCommerce Multilingual: by OnTheGoSystems – 4.10.2
WooCommerce Order Status Manager: by SkyVerge – 1.11.9 – Installed version not tested with active version of WooCommerce 4.4.1
WooCommerce Price Based on Country Pro Add-on: by Oscar Gare – 2.8.15 – Installed version not tested with active version of WooCommerce 4.4.1
WooCommerce Price Based on Country (Basic): by Oscar Gare – 2.0.10 – Installed version not tested with active version of WooCommerce 4.4.1
WooCommerce Shipment Tracking: by WooCommerce – 1.6.24 – Installed version not tested with active version of WooCommerce 4.4.1
WooCommerce: by Automattic – 4.4.1
WP All Import Pro: by Soflyy – 4.6.3
WP Mail SMTP: by WPForms – 2.3.1
Smush: by WPMU DEV – 3.6.3
WP All Import - WooCommerce Add-On Pro: by Soflyy – 3.2.4 – Installed version not tested with active version of WooCommerce 4.4.1
WPML Media: by OnTheGoSystems – 2.5.6
WPML String Translation: by OnTheGoSystems – 3.0.14
WPML Translation Management: by OnTheGoSystems – 2.9.11

### Inactive Plugins (2) ###

Facebook for WooCommerce: by Facebook – 2.0.1 – Installed version not tested with active version of WooCommerce 4.4.1
Product Sales Report for WooCommerce: by Potent Plugins – 1.4.10 – Installed version not tested with active version of WooCommerce 4.4.1

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (4) ###

Force Strong Passwords - WPE Edition: by Jason Cosper – 1.6.4
WP Engine Seamless Login Plugin: by WP Engine – 1.5.5
WP Engine Security Auditor: by wpengine – 1.0.9
WP Engine System: by WP Engine – 4.0.0

### Settings ###

API Enabled: –
Force SSL: ?
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #7 - /shop
Cart: #8 - /cart
Checkout: #15036 - /checkout
My account: #6474 - /account
Terms and conditions: ? Page not set

### Theme ###

Name: DT Boutique
Version: 1.2.1
Author URL: https://www.decentthemes.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: dt-boutique/woocommerce/archive-product.php
dt-boutique/woocommerce/content-product.php
dt-boutique/woocommerce/content-single-product.php
dt-boutique/woocommerce/emails/admin-cancelled-order.php
dt-boutique/woocommerce/emails/customer-completed-order.php
dt-boutique/woocommerce/emails/customer-note.php
dt-boutique/woocommerce/emails/customer-on-hold-order.php
dt-boutique/woocommerce/emails/customer-processing-order.php
dt-boutique/woocommerce/global/breadcrumb.php
dt-boutique/woocommerce/global/wrapper-end.php
dt-boutique/woocommerce/global/wrapper-start.php
dt-boutique/woocommerce/loop/add-to-cart.php
dt-boutique/woocommerce/loop/loop-end.php
dt-boutique/woocommerce/loop/loop-start.php
dt-boutique/woocommerce/loop/orderby.php
dt-boutique/woocommerce/loop/pagination.php
dt-boutique/woocommerce/loop/price.php
dt-boutique/woocommerce/loop/result-count.php
dt-boutique/woocommerce/myaccount/form-login.php
dt-boutique/woocommerce/myaccount/my-account.php
dt-boutique/woocommerce/myaccount/navigation.php
dt-boutique/woocommerce/single-product/add-to-cart/simple.php
dt-boutique/woocommerce/single-product/add-to-cart/variable.php
dt-boutique/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
dt-boutique/woocommerce/single-product/add-to-cart/variation.php
dt-boutique/woocommerce/single-product/price.php
dt-boutique/woocommerce/single-product/rating.php
dt-boutique/woocommerce/single-product/related.php
dt-boutique/woocommerce/single-product/review.php
dt-boutique/woocommerce/single-product/short-description.php
dt-boutique/woocommerce/single-product/title.php
dt-boutique/woocommerce/single-product/up-sells.php
dt-boutique/woocommerce/single-product-reviews.php
dt-boutique/woocommerce/single-product.php

### Geolocation debug info ###

Default customer location: geolocation
MaxMind GeoIP database: ?
MaxMind GeoIP license: ?
MM_COUNTRY_CODE: ?
GEOIP_COUNTRY_CODE: ?
HTTP_CF_IPCOUNTRY: ?
HTTP_X_COUNTRY_CODE: ?
HTTP_X_REAL_IP: ?
HTTP_X_FORWARDED_FOR: ?
REMOTE_ADDR: 104.156.77.114
Real external IP: 104.156.77.114
WCPBC_USE_REMOTE_ADDR: –
Geolocation Test: ?

### PBC Settings ###

Version: 2.0.10
Base location: CA:QC
Base currency: USD
Price Based On: shipping
Shipping: –
Test mode: –
Test country: –
Load products price in background: ?
Currency format: [symbol][price]
Currency format: floatrates
Prices entered with tax: –
Calculate tax based on: shipping
Display prices in the shop: excl

### Zone Pricing canada ###

zone_id: canada
name: canada
countries: CA
currency: CAD
exchange_rate: 1.34
auto_exchange_rate: no
exchange_rate_fee: 0
round_nearest: 
currency_format: [price][symbol] [code]
price_thousand_sep: ,
price_decimal_sep: .
price_num_decimals: 2
disable_tax_adjustment: no

### Zone Pricing around the world. ###

zone_id: hide-around-the-world
name: around the world.
countries: AD | AE | AF | AG | AI | AL | AM | AO | AQ | AR | AS | AT | AU | AW | AX | AZ | BA | BB | BD | BE | BF | BG | BH | BI | BJ | BL | BM | BN | BO | BQ | BR | BS | BT | BV | BW | BY | BZ | CC | CD | CF | CG | CH | CI | CK | CL | CM | CN | CO | CR | CU | CV | CW | CX | CY | CZ | DE | DJ | DK | DM | DO | DZ | EC | EE | EG | EH | ER | ES | ET | FI | FJ | FK | FM | FO | FR | GA | GB | GD | GE | GF | GG | GH | GI | GL | GM | GN | GP | GQ | GR | GS | GT | GU | GW | GY | HK | HM | HN | HR | HT | HU | ID | IE | IL | IM | IN | IO | IQ | IR | IS | IT | JE | JM | JO | JP | KE | KG | KH | KI | KM | KN | KP | KR | KW | KY | KZ | LA | LB | LC | LI | LK | LR | LS | LT | LU | LV | LY | MA | MC | MD | ME | MF | MG | MH | MK | ML | MM | MN | MO | MP | MQ | MR | MS | MT | MU | MV | MW | MX | MY | MZ | NA | NC | NE | NF | NG | NI | NL | NO | NP | NR | NU | NZ | OM | PA | PE | PF | PG | PH | PK | PL | PM | PN | PR | PS | PT | PW | PY | QA | RE | RO | RS | RU | RW | SA | SB | SC | SD | SE | SG | SH | SI | SJ | SK | SL | SM | SN | SO | SR | SS | ST | SV | SX | SY | SZ | TC | TD | TF | TG | TH | TJ | TK | TL | TM | TN | TO | TR | TT | TV | TW | TZ | UA | UG | UM | UY | UZ | VA | VC | VE | VG | VI | VN | VU | WF | WS | YE | YT | ZA | ZM | ZW
currency: USD
exchange_rate: 1
auto_exchange_rate: yes
exchange_rate_fee: 0
round_nearest: 
currency_format: 
price_thousand_sep: ,
price_decimal_sep: .
price_num_decimals: 2
disable_tax_adjustment: no

### Action Scheduler ###

Canceled: 1
Oldest: 2020-08-12 17:44:40 +0000
Newest: 2020-08-12 17:44:40 +0000

Complete: 26,713
Oldest: 2020-08-12 17:23:00 +0000
Newest: 2020-08-24 16:01:14 +0000

Failed: 8
Oldest: 2019-06-04 18:36:24 +0000
Newest: 2020-04-16 00:00:52 +0000

Pending: 3
Oldest: 2020-08-24 20:06:15 +0000
Newest: 2020-08-28 15:41:07 +0000

• This reply was modified 4 years, 7 months ago by bigrat95.

Hi @bigrat95

Taking a closer look at the status report, the number of template overrides applied by the theme and the number of plugins given enough reason to believe the problem is likely a code conflict.

Typically issues like this are caused by a theme or plugin conflict. Here we support the WooCommerce plugin and make sure it’s working as expected.

As a starting point and to ensure that’s the case, we’ll recommend you to try switching back to a default theme like Twenty Twenty and disabling all plugins except for WooCommerce to see if this resolves the problem.

If this fixes the issue, then re-enable each plugin one at a time, then the theme, until you find the one that’s causing the conflict.

Here is a link that better outlines that process:

https://docs.woocommerce.com/document/woocommerce-self-service-guide/#section-4

Hi @bigrat95. We haven’t heard back from you in a while so I’m going to go ahead and mark this thread as resolved. If you still need help with this issue or have any other questions about the WooCommerce plugin, please start a new thread.