Order status failed after a payment with 3d secure

  • Resolved palomar83

    (@palomar83)


    2 years, 6 months ago

    Hello,
    I had the following problem:
    – In my stripe dashboard I see that a successful payment in also associated with a failed payment as if the customer had failed a 3d secure authentication. But these two events have the same time (ex: 10:27 pm).
    – In Woocommerce the order has a “failed” status (even though the payment was eventually made). I would have expected the order to have switched to “completed”.
    I couldn’t not reproduce the issue in testing mode with the 3d secure card codes given by Stripe.
    Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hello,

    To check better, please provide the following information:

    — Go to WooCommerce > Settings > Payments > stripe > settings > advanced settings > Log error messages, be sure the logs are activated (If they were not active that would not make a difference).

    — Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.?

    — Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if available).

    Note: Please redact the sensitive information before sending it into this public forum e.g. names, email addresses, etc.

    Thank you.

    • This reply was modified 2 years, 6 months ago by Igor H.
    Mirko P.

    (@rainfallnixfig)

    Hi there,

    It’s been a while since we last heard back from you. I’m going to mark this thread as resolved.

    Hopefully, you were able to find a way forward with the issue – we’ll be here if and/or when you are ready to continue.

    Cheers.

    Thread Starter palomar83

    (@palomar83)

    Hello Igor,

    Sorry for the late reply.

    – Yes my log error messages were activated when the issue happened.

    – Here is my system status: https://docs.google.com/document/d/11e5aZb_11geHH39On5iZ-vloo6J_Hg-pJVUIxQAmdlo/edit?usp=sharing

    – And here is the log of stripe gateway on the day of the issue: https://docs.google.com/document/d/1f90f74ZkCF5DCcWxCq305aDSkIrzshVfkhkfsLR9qJ4/edit?usp=sharing
    I don’t thinks I had fatal errors associated

Viewing 3 replies - 1 through 3 (of 3 total)
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