Order status does not change

  • Hello, I recently installed your plugin for a very specific situation.
    Our idea would be to change the order status after 24 hours from “awaiting payment confirmation” to “payment pending”. The reason we want this to change is to automatically trigger a marketing sms reminding those who have not yet paid that they have placed an order with us, to reduce the rate of orders without payment.

    The problem we’re having is that it doesn’t change the order status. We’ve also changed the Use WP cron time to once a minute and it hasn’t worked. The configuration I currently have is attached.
    (PS. the time is reduced to 2 minutes which was to test if it really worked)

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter Pedro Mota

    (@pedrom15)

    https://prnt.sc/CzaUbYDTzuvD

    Hi there,

    Thank you for bringing this issue to our attention.

    Our plugin uses WP-Cron to update order statuses based on the time settings you’ve configured. It seems that WP-Cron might not be enabled on your site, which could be causing the issue you’re experiencing.

    To check if WP-Cron is enabled, please follow these steps:

    1. Navigate to ‘WooCommerce > Status’,

    2. Under the ‘System Status’ tab, look for the ‘Scheduled Actions’ section.

    3. Check if there are any scheduled actions listed. If WP-Cron is working, you should see scheduled tasks related to various plugins, including our Automated Order Status Controller.

    If WP-Cron tasks are not listed or are not running as expected, it might be disabled or blocked. You can enable it by ensuring the following line is not present in your wp-config.php file:

    define(‘DISABLE_WP_CRON’, true);

    If you find this line, please remove it or set it to ‘false’:

    define(‘DISABLE_WP_CRON’, false);

    After making these changes, monitor your scheduled actions again to ensure they are working correctly.

    If you continue to experience issues or need further assistance, please let us know.

    Best regards.

Viewing 2 replies - 1 through 2 (of 2 total)
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