Order status changed to cancelled instead of processing

Hi @ameerdanish,

Thank you for reaching out.

I understand that you are facing an issue where the order status changes to ‘cancelled’ despite successful payment.

To understand the issue even further, were you able to test this further from your end by making a test order? If you did, could you please share your findings?

We’d also like to take a closer look at the order notes, please share a screenshot of the order notes with us. Be sure to redact any personal/private information before sharing the screenshot. I recommend?https://snipboard.io/?for easily sharing screenshots – please follow the instructions on the page, then paste the URL(s) in your reply.

Looking forward to assisting you further.

I have two issues.

1. Order status changes to cancelled after successful payment.
2. My customer is double charged.

Lets first try to lookup for point no 2.

My payment processor says there is nothing wrong on their end so contact woocommerce.

I am providing you order note for a problem where customer faced double charged.

https://snipboard.io/xs3tOP.jpg

You see how order status changed from pending to processing two times.

Just another case today , where customer was charged twice and double order was created.

https://snipboard.io/t7xkcj.jpg

https://snipboard.io/Dsqofw.jpg

Hi there!

I understand your concern, and thank you for sharing the screenshot. To assist you further, could you please deactivate all active plugins and only keep WooCommerce and the payment plugin you are using active? Then, test with a new order to see if the issue persists.

If the issue continues, could you try disabling the current payment method and switch to another payment method plugin? This will help determine if the issue is specific to the payment method you’re using. Currently, everything is functioning as expected on my test site, and I am unable to replicate the issue with any orders.

To avoid affecting your live site, you can run a conflict test by following the instructions in this article: How to Test for Conflicts. Let me know how it goes!

In the meantime, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

• System Status Report?which you can find via WooCommerce > Status > Get system report > Copy for support.
• Fatal error logs?(if any) under WooCommerce > Status > Logs.

Once we have more information, we’ll be able to assist you further.

The problem is problem occurs for 5 orders out of 50 orders so its very likely to happen that when i test i experience this.........

System report :



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Hi there!

For further investigation, Please contact us at <a href=”https://woocommerce.com/my-account/contact-support/“>WooCommerce.com > My Account > Support</a>. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.