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Resolved wordpressdatasal
(@wordpressdatasal)

2 years, 6 months ago

Hello,
I updated WooCommerce (From 6.4.1 to 6.5.1 version) and updated WooCommerce database after plugin update.

Then there was an automatic change of order statuses to canceled.
For example : Status of Reservation No. 468970 changed from “Awaiting Confirmation” to “Confirmed” and seconds after second note : Status of Reservation No. 468970 changed from ‘Confirmed’ to ‘Cancelled’

What could be the reason?

Thanks,

Viewing 7 replies - 1 through 7 (of 7 total)

(@rainfallnixfig)

Sorry to hear the issue you’re facing. Most likely with the latest WooCommerce core update one of your plugin(s) controlling the order status has become incompatible or caused a conflict.

I assume you are using a plugin as “Awaiting Confirmation” and “Confirmed” statuses are not included in the default order statuses.

https://woocommerce.com/document/managing-orders/#order-statuses

You may want to make sure all your software is up to date and perform a conflict test to see if the issue is caused by a plugin/theme conflict with WooCommerce. Here are the steps for doing a conflict test: https://docs.woocommerce.com/document/how-to-test-for-conflicts/.

To avoid accidental unwanted changes it is advisable to backup your data.

We’ll look forward to hearing from you on this and will be happy to assist further.

Thread Starter

wordpressdatasal

(@wordpressdatasal)

2 years, 6 months ago

I could have translated the order statuses differently because they are in Dutch.

Could you please confirm that these Dutch language statuses are not the standard WooCOmmerce statuses? THIS would allow WooCommerce to be excluded from the circle of suspects.

Onbetaalde bestelling geannuleerd – tijdslimiet bereikt. Bestellingsstatus gewijzigd van Wachtend op betaling naar Geannuleerd.

23/05/2022 at 21:31 Delete note

Status van reserveringsnr. 468970 gewijzigd van ‘Bevestigd’ naar ‘Geannuleerd’

23/05/2022 at 21:31 Delete note

Bestellingsstatus gewijzigd van Geannuleerd naar Wachtend op betaling.

23/05/2022 at 21:11 by DANSVOER Delete note

Status van reserveringsnr. 468970 gewijzigd van ‘Geannuleerd’ naar ‘Bevestigd’

23/05/2022 at 21:10 Delete note

Onbetaalde bestelling geannuleerd – tijdslimiet bereikt. Bestellingsstatus gewijzigd van Wachtend op betaling naar Geannuleerd.

23/05/2022 at 20:22 Delete note

Status van reserveringsnr. 468970 gewijzigd van ‘Bevestigd’ naar ‘Geannuleerd’

23/05/2022 at 20:22 Delete note

Status van reserveringsnr. 468970 gewijzigd van ‘In afwachting van bevestiging’ naar ‘Bevestigd’

17/05/2022 at 12:38 Delete note

Deze bestelling wacht op goedkeuring van de shop manager

17/05/2022 at 12:16 Delete note

Status van reserveringsnr. 468970 gewijzigd van ‘In winkelwagen’ naar ‘In afwachting van bevestiging’

17/05/2022 at 12:16 Delete note

MayKato

(@maykato)

2 years, 6 months ago

Hello,

Default order statuses don’t include anything similar to Confirmed. It looks like this is coming from another plugin to me as well. However, it is difficult to tell with certainty.

In order for us to understand your site setup, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Thread Starter

wordpressdatasal

(@wordpressdatasal)

2 years, 6 months ago


### WordPress Environment ###

WordPress address (URL): https://dansvoer.nl
Site address (URL): https://dansvoer.nl
WC Version: 6.5.1
REST API Version: ? 6.5.1
WC Blocks Version: ? 7.4.3
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: ? 5.9.3 - There is a newer version of WordPress available (6.0)
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: nl_NL
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.29
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1n-fips

SUHOSIN Installed: –
MySQL Version: 5.7.32-35-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.5.1
WC Database Prefix: wp_
Total Database Size: 317.17MB
Database Data Size: 244.95MB
Database Index Size: 72.22MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp_woocommerce_order_itemmeta: Data: 2.52MB + Index: 3.03MB + Engine InnoDB
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wpstgbak_yoast_seo_links: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wpstgbak_yoast_seo_meta: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wp_actionscheduler_actions: Data: 1.23MB + Index: 0.58MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.33MB + Index: 0.31MB + Engine InnoDB
wp_booking: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bookingdates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cmplz_cookiebanners: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cmplz_cookies: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cmplz_services: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cmplz_statistics: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 2.52MB + Index: 1.95MB + Engine InnoDB
wp_csp3_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_dopbsp_api_keys: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_dopbsp_calendars: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_dopbsp_coupons: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_dopbsp_days: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_dopbsp_days_available: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_dopbsp_days_unavailable: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_dopbsp_discounts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_dopbsp_discounts_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_dopbsp_discounts_items_rules: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_dopbsp_emails: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_dopbsp_emails_translation: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_dopbsp_extras: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_dopbsp_extras_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_dopbsp_extras_groups_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_dopbsp_fees: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_dopbsp_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_dopbsp_forms_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_dopbsp_forms_select_options: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_dopbsp_languages: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_dopbsp_locations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_dopbsp_models: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_dopbsp_reservations: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
wp_dopbsp_rules: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_dopbsp_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_dopbsp_settings_calendar: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_dopbsp_settings_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_dopbsp_settings_payment: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_dopbsp_translation_en: Data: 0.28MB + Index: 0.13MB + Engine InnoDB
wp_dopbsp_woocommerce: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_email_log: Data: 6.52MB + Index: 0.00MB + Engine InnoDB
wp_gla_budget_recommendations: Data: 0.22MB + Index: 0.14MB + Engine InnoDB
wp_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_inbound_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_inbound_page_views: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_inbound_tracked_links: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mollie_pending_payment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nextend2_image_storage: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
wp_nextend2_section_storage: Data: 0.03MB + Index: 0.06MB + Engine InnoDB
wp_nextend2_smartslider3_generators: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nextend2_smartslider3_sliders: Data: 0.11MB + Index: 0.03MB + Engine InnoDB
wp_nextend2_smartslider3_sliders_xref: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_nextend2_smartslider3_slides: Data: 0.38MB + Index: 0.11MB + Engine InnoDB
wp_options: Data: 5.39MB + Index: 0.17MB + Engine InnoDB
wp_postmeta: Data: 23.52MB + Index: 14.03MB + Engine InnoDB
wp_posts: Data: 2.52MB + Index: 1.44MB + Engine InnoDB
wp_redirection_404: Data: 0.09MB + Index: 0.05MB + Engine InnoDB
wp_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_redirection_logs: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_say_what_strings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_usermeta: Data: 0.28MB + Index: 0.22MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_bookings_availability: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_bookings_availabilitymeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_booking_relationships: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 8.52MB + Index: 5.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.16MB + Index: 0.19MB + Engine InnoDB
wp_wc_order_stats: Data: 0.14MB + Index: 0.14MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.09MB + Index: 0.11MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_webwinkelkeur_invite_error: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_exported_csv_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpgdprc_access_requests: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpgdprc_consents: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpgdprc_delete_requests: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpgdprc_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yoast_indexable: Data: 1.52MB + Index: 0.75MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.09MB + Index: 0.14MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_prominent_words: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
wp_yoast_seo_meta: Data: 1.52MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

amn_exact-metrics: 1
attachment: 167
bookable_person: 8
bookable_resource: 28
cmplz-processing: 1
customize_changeset: 2
custom_css: 2
gdprc_consent: 3
landing-page: 2
landingpage_f: 1
nav_menu_item: 21
oembed_cache: 9
page: 43
post: 14
product: 11
product_variation: 18
revision: 32
seedprod: 2
shop_coupon: 43
shop_order: 1634
user_request: 1
wc_booking: 4025
woocustomemails: 4
wp_block: 26
wp_global_styles: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (25) ###

CAPTCHA 4WP: by WP White Security – 7.0.6.1
Bookings Helper: by WooCommerce – 1.0.3
Code Snippets: by Code Snippets Pro – 3.1.0
Column Shortcodes: by Codepress – 1.0.1
Complianz Privacy Suite (GDPR/CCPA) premium: by Really Simple Plugins – 6.1.6.1
Decorator - WooCommerce E-mail Aanpasser: by WebToffee – 1.2.1
Email Log: by Sudar – 2.4.8
Site Kit by Google: by Google – 1.74.0
Mollie Payments for WooCommerce: by Mollie – 7.1.0
Redirection: by John Godley – 5.2.3
Storefront Powerpack: by WooCommerce – 1.6.1
Theme Customisations: by WooThemes – 1.0.0
Ultimate Blocks: by Ultimate Blocks – 2.4.16
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.22.12

WebwinkelKeur: by Albert Peschar – 3.17
WooCommerce Bookings: by WooCommerce – 1.15.56
WooCommerce Google Analytics Integration: by WooCommerce – 1.5.9
Moneybird API integratie voor WooCommerce: by ExtensionTree.com – 3.49.0
WooCommerce MyParcel: by MyParcel – 4.11.0
WooCommerce: by Automattic – 6.5.1
Yoast SEO Premium: by Team Yoast – 18.5
Yoast SEO: by Team Yoast – 18.9
WP Crontrol: by John Blackbourn & crontributors – 1.12.1
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.2.3

Yoast SEO: WooCommerce: by Team Yoast – 14.8

### Inactive Plugins (0) ###

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: EUR (€)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: booking (booking)
external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #5 - /silent-disco-huren/winkel/
Cart: #150 - /winkelwagen/
Checkout: #7 - /afrekenen/
My account: #8 - /mijn-account/
Terms and conditions: #2 - /sample-page/

### Theme ###

Name: Storefront
Version: 4.1.0
Author URL: https://woocommerce.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: storefront/woocommerce/emails/customer-completed-order.php
storefront/woocommerce/emails/customer-on-hold-order.php
storefront/woocommerce/emails/customer-processing-order.php

### Action Scheduler ###

Complete: 1,388
Oldest: 2022-04-25 09:56:46 +0200
Newest: 2022-05-26 09:22:02 +0200

Failed: 1
Oldest: 2019-09-02 18:57:00 +0200
Newest: 2019-09-02 18:57:00 +0200

Pending: 8
Oldest: 2022-05-26 10:10:38 +0200
Newest: 2022-06-04 23:18:48 +0200

### Status report information ###

Generated at: 2022-05-26 09:22:34 +02:00

This reply was modified 2 years, 6 months ago by tobifjellner (Tor-Bjorn “Tobi” Fjellner).

MayKato

(@maykato)

2 years, 6 months ago

Hi @wordpressdatasal

Thank you for your reply. It looks like those order statuses are coming from WooCommerce Bookings. Since this is a plugin sold on WooCommerce.com, we’ll need to look at your issue via its support channel.?

Please contact us at?WooCommerce.com > My Account > Support. You may need to create an account before you can access that page. Also, include a link to this forum thread, so that we can keep track of what’s already been done.

Thread Starter

wordpressdatasal

(@wordpressdatasal)

2 years, 6 months ago

Ok, thanks for your help.

MayKato

(@maykato)

2 years, 6 months ago

Hi @wordpressdatasal

You’re welcome! I’m marking this thread as resolved. If you have other questions, feel free to start a new topic ??

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Order status changed from Pending payment to Canceled.’ is closed to new replies.