Order status changed from Cancelled to Processing.

  • Resolved SkyMaja

    (@skymaja)


    4 years, 1 month ago

    Hi, I have an issue with one order.

    The customer said that he went to payment confirmation page although he didn’t put credit card details. I use WooCommerce Global Payments HPP plugin and in Global Payments panel there isn’t this transaction.

    In order notes there are two messages:
    “Order cancelled by customer. Order status changed from Pending payment to Cancelled.”
    and one minute later:
    “Order status changed from Cancelled to Processing.”

    I tried to reproduce this issue and I couldn’t. Everything seems to work as expected and I have no idea how he went from Cancelled status to Processing. But it somehow happened…

    Any ideas what happened and how to avoid such issues in the future?

Viewing 1 replies (of 1 total)
  • Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    Hi there,

    For this issue, please create a ticket with us at WooCommerce support using the following link, and selecting WooCommerce Global Payments HPP from the dropdown. To make everything go more smoothly, please be logged into the WooCommerce account that holds the license to WooCommerce Global Payments HPP.

    https://woocommerce.com/my-account/create-a-ticket/

    Looking forward to hearing from you!

    Ross

Viewing 1 replies (of 1 total)
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