Order status canceled

  • Resolved konraddo

    (@konraddo)


    11 months, 2 weeks ago

    Hello support ?? I am writing with such a problem. The customer ordered a product on the website and paid for it using Klarna. In the stripe system I see that the payment has been processed and the money has been collected and the status there is “Succeeded”. However, in the WoCommerce system on the WordPress website, in the orders tab, the order has the status Canceled. The annotation is: “Unpaid order canceled – time limit reached. Order status changed from Pending payment to Cancelled.” Do you know how to fix it? I would like the status to show correctly, because people who manage the store use it to send orders correctly. Thank you in advance for your help!

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @konraddo,

    Greetings from Webtoffee!

    We understand your concern. Can you confirm if you have configured the webhook as intended? You will have to?configure webhooks?in the Stripe account to ensure the success rate. Webhooks play a crucial role in ensuring the success of delayed payments, especially for methods like Klarna. Configuring webhooks will help synchronize payment updates between your WooCommerce store and Stripe.
    ?
    Please make sure that you have configured webhooks in your stripe account. Place some test orders to ensure that the Klarna payments process successfully and the orders are not automatically cancelled.
    ?

    Thread Starter konraddo

    (@konraddo)

    Hi. Thank you for your answer. Webhooks are configured correctly. All other payment methods work fine. I configured the webhooks again, but unfortunately there is still a problem with Klarna.

    I have these webhooks configured:

    charge.dispute.created

    charge.failed

    charge.succeeded

    checkout.session.expired

    payment_intent.payment_failed

    payment_intent.succeeded

    source.chargeable

    source.failed

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @konraddo,

    Thanks for your feedback. This issue may be related to the stock hold time set in Woocommerce settings.

    Kindly read through this article to know how to resolve this error.

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    HI @konraddo,

    Since there hasn’t been any activity in this thread for a while, we’re going to mark it as resolved. If you need any additional assistance or have any additional questions, feel free to start a new topic or reply.

    Thread Starter konraddo

    (@konraddo)

    Good morning. I followed the article provided. Unfortunately, the error still occurs.

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @konraddo,

    To provide further support we would like to look at the failed payment logs of Klarna. You can fetch it from Stripe Dashboard -> Developer -> Logs.

    Additionally, share the Webhook logs from Stripe dashboard > Developer > Webhook. You can share them privately over here.

Viewing 6 replies - 1 through 6 (of 6 total)
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