order status and notification email

Hi Renar,

When your customer pays via PayPal does he/she receive a WooCommerce invoice or a PayPal invoice? I’m asking you this because paypal.com platform knows to issue automatically an invoice once a payment is received (no matter how it was received).

Regarding the email thing my plugin has nothing to do with email/notification at all. This job is handled by WooCommerce itself (see WooCommerce -> Settings -> Emails).

WooCommerce will automatically send an email to you and your customer once an order is received, canceled, completed, refunded, on order’s customer note, password reset, etc. Just configure these email options and you should be fine.

My WooCommerce webshop (mynixworld.info/shop) is precisely configured this way and it works like a charm ??

Hi,

when customer pay via Paypal they receive woocommerce invoice and paypal invoice because this service is provided from paypal.

As im saying if customer pays with other payment methods all works like a charm – they get invoice automatically from woocommerce and im receiving notification about new order.
If customer choose to pay via braintree i receive nothing and neither do customer. Altough in braintree dashboard i can see all transactions. weird ??

It is weird indeed. When I change the order status I do that by calling a WooCommerce function which later will call whatever function to notify the users (you, the customer, etc).

Let me investigate this a bit more then I will come with a resolution.

Btw: what version of WP/WC do you use?

latest WP and woo Version 2.4.7
Thanks

I checked again the code, the WooCommerce source code, the PayPal payment gateway source code and everything seems OK.

I don’t know what are your technical skills, however I will try to explain to you how it works.
When the plugin sees that its Braintree request succeeded it asks WC to complete the order. By doing this the WC updates the order status which in turn triggers an special event (a hook) which will start sending emails based on the event type (in this case is an order_status_completed).

So see, this is an automatic flow that normally triggers when someone (the plugin itself or even your own hand) completes the order status.

Now, this being said, you may test the flow regardless of what the plug-in does or does not. Of course, I don’t recommend you to use a real order (ie. your real customer order) because it will flood him/her with unsolicited emails which might confuse him/her. Instead you should create an order for yourself (in a test environment or even on production, with care). When this is done just try to set manually the order from Pending payment to Completed. This should fire the event I mentioned earlier which in turn will automatically send an email (to the buyer, hopefully your test email and to the seller, ie. yourself).

If this works then I would expect it works even when the event is fired by the plug-in itself instead on your manual action.

Does it make sense to you?

Hopefully my last answer clarified the issue.

ok i found what was the problem.
It looks like it was messing up with woocommerce pdf invoice plugin.
I updated it to latest version and looks just perfect now.

Glad you sorted out jimmyxlv ??