Order status

  • Resolved studiometa

    (@studiometa)


    3 years, 1 month ago

    Hi !

    I am having a problem with my orders with Stripe. It happened a few weeks ago. Some orders remain in “Pending Payment” status even though the payment has been made in the Stripe dashboard. I don’t understand because it’s completely random and there’s nothing wrong with the Stripe logs. The version of the module is the latest. Has anyone encountered this problem before?

    Thank you

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  • Plugin Support melinda a11n

    (@melindahelt)

    Automattic Happiness Engineer

    Hi there!

    Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    Also, please include a copy of your WooCommerce System. Status Report as well as a screenshot of the order in question. Make sure to include the order notes. Finally, if you have the log file for the related order, please include that as well.

    We will be able to help you further there.

Viewing 1 replies (of 1 total)
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