‘Order received’ product double counts conversions

Hi Jason,

Thank you for contacting us!

We’ll definitely help you to troubleshoot the issue. For that, we request you to share the following details/access with us:

• Store URL (with our plugin installed)
• View level access of your analytics account at analytics2(at)tatvic(dot)com
• Are you using any other GA plugin with ours?

Hope to hear you soon!

Regards,

Thanks for the reply.

Websie URL is www(dot)tiperformance(dot)com(dot)au
I am only using your GA plugin.

Take a look at the site first & I will grant GA access after some form of direct / private message – use the contact form on the website as I don’t know if there is any mechanism here.

Cheers,
Jason

Hi Jason,

Thank you for sharing URL!

We did a quick look of your store & found that our plugin is working well on your store without any issue.

Additionally, you haven’t given the answer for the last question. Have you ever used other analytics plugins with our plugin? Because our plugin is designed in a way to track the data only once from the “thank you” page.

You can contact us directly at analytics2(at)tatvic(dot)com for sharing details & personal contact.

Hope to hear you soon!

Thanks & Regards,

Hi there,

I think you’ll find I did answer your question – line 3 of my reply.

Will shoot you an email shortly.

Thanks,
Jason

For those that find the same bug:

On line 361 of class-wc-enhanced-ecommerce-google-analytics-integration.php, $tvc_prnm = get_the_title($item[‘product_id’]); *sometimes* returns ‘Order received’ — which is the WooCommerce endpoint title. I say sometimes because there are some correct hits in my GA account.

It’s fixed by using the correct WooCommerce 3 method for retrieving the product title, get_title()
$tvc_prnm = $_product->get_title();

Hope this helps someone.