order-received endpoint not loading

  • Hi,

    I installed and configured PayPal checkout for a client. Orders are being captured with Woocommerce and payment is being accepted through PayPal. However, upon successful payment, the user is not being redirected back to /order-received and they are placing multiple orders believing their payment did not go through.

    Additionally, the the client received this email from PayPal:
    Please check your server that handles PayPal Instant Payment Notifications (IPN). IPNs sent to the following URL(s) are failing.

    End of last week I used a WooCommerce website form submission and provided credentials for an admin login to the site. Let me know how I can tie this request to that submission.

    Your assistance is greatly appreciated.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Rynald0s

    (@rynald0s)

    Automattic Happiness Engineer

    Hi @brandbarron!

    It looks like PayPal has some trouble connecting back to your site. I can see the notice from PP that you’ve added here, but not the URL. The URL should look like this:

    https://example.com/?wc-api=WC_Gateway_Paypal

    Please work through the following documentation to see if that helps resolve the issue:

    https://docs.woocommerce.com/document/paypal-standard/#section-23

    Cheers!

    Thread Starter brandbarron

    (@brandbarron)

    Sup all,

    Worked it out. We had a seemingly unrelated plugin conflict; Feedblitz which hasn’t been updated in over three years. Deactivated then removed the plugin and buyers now see the confirmation message upon submitting information to PayPal.

    I do have an observation related to the payment submission; once PayPal information has been entered the cart page is displayed and half greyed out. If the user scrolls up they then see a “spinning wheel” which to some indicates the page is busy completing financial transaction. What can we do to make this more apparent that the page is working to complete the transaction?

    Thank you,

Viewing 2 replies - 1 through 2 (of 2 total)
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