Order processing error

Hi @cognetics ,

We would like to take a further look to investigate your issue. We would like to take a look at the log files and possibly even take a look at a staging site if you have that available for us. If you don’t feel comfortable sharing those details on a public forum, please open a ticket with our service desk. You can find the instruction for this here:?https://zettle.inpsyde.com/docs/request-support/
(please add the URL of this thread in the ticket as well)

Best Regards,
Jamie

@jamieong I can provide more error logs and every detail you want to see, but I don’t have a staging site and this is my Live site. So what can be the solution?

Same problem here with version 2.9.4.

WordPress 6.7
WooCommerce Version 9.4.1
Plugin Version 2.9.4
Browser Safari 18.1

Hi @cognetics ,

You can open a ticket with our service desk. Here’s how you can request support: Request Support. Please make sure to include the URL of this thread in your ticket for reference.

I’m looking forward to your response.

Best Regards,
Jamie

Hi @joekewe,

We would invite you to raise a request directly with us too if you are encountering a similar issue. We would need to take a look at your System Status Report too. You can open a ticket with our service desk. Here’s how you can request support:?Request Support. Please make sure to include the URL of this thread in your ticket for reference.

Best Regards,
Jamie

I just submitted the inpsyde support ticket in case it might help you find the problem, but I FORGOT to include the URL to this thread. Perhaps you can add it by searching for my email address, [email protected].

Thanks,

Joe

Hello @joekewe @cognetics

We have identified what is causing this behavior with?Advanced Card Processing?(ACDC). It appears that when our JavaScript (JS) is not enabled on the checkout page, ACDC payments are affected. This is unintended behavior, as ACDC should work independently of the smart buttons (JS).

As a temporary workaround, we recommend enabling?Smart Button Locations (in Standrad Payments tab)?on the?Classic Checkout?or?Block Checkout?page, depending on which setup you are currently using.

This should resolve the issue until we implement a fix. If this workaround does not resolve the problem, please let us know. There is a slight chance that, despite enabling the buttons, they might not appear due to a conflict with a third-party plugin or theme. If that is the case, we will work with you to investigate further.

Kind Regards,
Krystian