Order process working but after downloading gets stuck on loading

  • Resolved anniesocial

    (@anniesocial)


    4 years, 8 months ago

    Everything is working as it should, however after downloading the product in test mode, I get my site’s page loading icon and it never resolves. It seems to be stuck loading the checkout results page, which it was already on.

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Contributor Alexander C.

    (@alexanderfoxc)

    Hi.

    So checkout results page is displayed and when you click download link on results page, it stuck, correct?

    Thread Starter anniesocial

    (@anniesocial)

    Yes that is correct

    Plugin Contributor Alexander C.

    (@alexanderfoxc)

    Thank you.

    Can you provide the URL to the page with your payment button so I could make a test payment and try to see what’s wrong?

    Thread Starter anniesocial

    (@anniesocial)

    It’s here: https://spectator6.com/products/

    Thank you

    Plugin Contributor Alexander C.

    (@alexanderfoxc)

    Thank you.

    I have made a test payment from my Chrome desktop browser and successfully started file download after clicking download link, so it is working fine for me.

    Which browser and device are you using (PC, Mac, mobile Android or iPhone etc)?

    Thread Starter anniesocial

    (@anniesocial)

    I’m on safari, Mac and iOS. Everything works correctly, but the page after you start downloading just sits on the spinning icon. Is there a way to have it just stay on the checkout results page?

    Plugin Contributor Alexander C.

    (@alexanderfoxc)

    Oh, I got it now.

    By ‘spinning icon’ you mean this vinyl disc that is spinning at the middle of the screen after your click the link, correct?

    Thread Starter anniesocial

    (@anniesocial)

    Yes

    Plugin Contributor Alexander C.

    (@alexanderfoxc)

    This is not controlled by our plugin. It’s your WP theme that puts event on every link to display the vinyl.

    If theme was custom made for your site, you can contact your developer and explain the situation, they should know how to fix it. If not and you know how to edit theme files, I can try to explain you what needs to be changed in order to prevent your theme from showing the vinyl when download links are clicked.

    Thread Starter anniesocial

    (@anniesocial)

    If you don’t mind explaining that would be great! Thanks again for your help.

    Plugin Contributor Alexander C.

    (@alexanderfoxc)

    wp-content/themes/waves/style/js/main.js file, line #300:

    jQuery('a:not([target="_blank"]):not([href*="#"]):not([href^="mailto"]):not(.fancybox-media):not(.btn.responsive-menu):not(a[href$="jpg"]):not([href$="jpeg"]):not(a[href$="gif"]):not(a[href$="png"]):not(.colour-switcher a):not(a.chosen-single):not(a.add_to_cart_button):not(#container a):not(#filters a):not(.load-more-btn)').click(function(){

    should be replaced with

    jQuery('a:not([target="_blank"]):not([href*="#"]):not([href*="asp_dl_token"]):not([href^="mailto"]):not(.fancybox-media):not(.btn.responsive-menu):not(a[href$="jpg"]):not([href$="jpeg"]):not(a[href$="gif"]):not(a[href$="png"]):not(.colour-switcher a):not(a.chosen-single):not(a.add_to_cart_button):not(#container a):not(#filters a):not(.load-more-btn)').click(function(){

    This should instruct your theme to not show vinyl when download link is clicked.

    Thread Starter anniesocial

    (@anniesocial)

    Alexander, thank you so much, you are very helpful! This worked!

    Plugin Contributor Alexander C.

    (@alexanderfoxc)

    Glad to hear that and you’re welcome ??

Viewing 13 replies - 1 through 13 (of 13 total)
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