Order process is cancelled when using Paypal
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For about 1 year I have had the problem that Paypal Standard can be integrated into my webshop (Woocommerce), but orders simply do not work. They are cancelled and the customer receives an error message. I have already tried everything in my power / possibility and even my web designer has not figured it out. With Stripe all payments work, Sandbox also worked. Paypal customer service has also looked at it but on their site there doesn’t seem to be a problem with the business account. I am anything but a technician and already proud that I could log on to the support page here ?? and copy out the log files and the system report (see attached).
Please help me ?? It might be something simple but I can’t figure it out after hours of research.
Thank you very much
Clemens
System Report: ### WordPress Environment ### WordPress address (URL): https://dr-oessler.com Site address (URL): https://dr-oessler.com WC Version: 6.3.1 REST API Version: ? 6.3.1 WC Blocks Version: ? 6.9.0 Action Scheduler Version: ? 3.4.0 WC Admin Version: ? 3.2.1 Log Directory Writable: ? WP Version: 5.9.3 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: – Language: de_DE External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.29 PHP Post Max Size: 16 MB PHP Time Limit: 180 PHP Max Input Vars: 3000 cURL Version: 7.68.0 OpenSSL/1.1.1f SUHOSIN Installed: – MySQL Version: 5.5.5-10.3.34-MariaDB-0ubuntu0.20.04.1 Max Upload Size: 16 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? 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WooCommerce Support: ? ### Templates ### Overrides: auros/woocommerce/cart/cart.php auros/woocommerce/content-widget-product.php auros/woocommerce/loop/pagination.php auros/woocommerce/myaccount/form-login.php ### Action Scheduler ### Abgeschlossen: 108 Oldest: 2022-04-02 22:10:03 +0000 Newest: 2022-05-03 13:24:50 +0000 Fehlgeschlagen: 1 Oldest: 2022-03-21 19:29:44 +0000 Newest: 2022-03-21 19:29:44 +0000 Ausstehend: 5 Oldest: 2022-05-03 15:40:03 +0000 Newest: 2022-05-07 14:40:10 +0000 ### Status report information ### Generated at: 2022-05-03 14:14:46 +00:00 Log- Datei: 2022-04-30T09:53:25+00:00 INFO Generating payment form for order 5865. Notify URL: https://dr-oessler.com/wc-api/WC_Gateway_Paypal/ 2022-04-30T09:53:25+00:00 INFO PayPal Request Args for order 5865: Array ( [cmd] => _cart [business] => [email protected] [no_note] => 1 [currency_code] => EUR [charset] => utf-8 [rm] => 2 [upload] => 1 [return] => https://dr-oessler.com/checkout/order-received/5865/?key=wc_order_yD8BjSBSe0lBX&utm_nooverride=1 [cancel_return] => https://dr-oessler.com/cart/?cancel_order=true&order=wc_order_yD8BjSBSe0lBX&order_id=5865&redirect&_wpnonce=2a7c840f14 [image_url] => [paymentaction] => sale [invoice] => WC-5865 [custom] => {"order_id":5865,"order_key":"wc_order_yD8BjSBSe0lBX"} [notify_url] => https://dr-oessler.com/wc-api/WC_Gateway_Paypal/ [first_name] => *** [last_name] => *** [address1] => *** [address2] => *** [city] => *** [state] => *** [zip] => *** [country] => *** [email] => ***@*** [night_phone_a] => *** [night_phone_b] => *** [address_override] => 0 [no_shipping] => 0 [item_name_1] => DR · ?SSLER Ingwer Sirup 1 L x 2, DR · ?SSLER Ingwer Sirup 0,2 L x 2 [quantity_1] => 1 [amount_1] => 109.6 [item_number_1] => 5865 [lc] => de [bn] => WooThemes_Cart ) 2022-04-30T09:55:12+00:00 INFO Generating payment form for order 5865. Notify URL: https://dr-oessler.com/wc-api/WC_Gateway_Paypal/ 2022-04-30T09:55:12+00:00 INFO PayPal Request Args for order 5865: Array ( [cmd] => _cart [business] => [email protected] [no_note] => 1 [currency_code] => EUR [charset] => utf-8 [rm] => 2 [upload] => 1 [return] => https://dr-oessler.com/checkout/order-received/5865/?key=wc_order_yD8BjSBSe0lBX&utm_nooverride=1 [cancel_return] => https://dr-oessler.com/cart/?cancel_order=true&order=wc_order_yD8BjSBSe0lBX&order_id=5865&redirect&_wpnonce=2a7c840f14 [image_url] => [paymentaction] => sale [invoice] => WC-5865 [custom] => {"order_id":5865,"order_key":"wc_order_yD8BjSBSe0lBX"} [notify_url] => https://dr-oessler.com/wc-api/WC_Gateway_Paypal/ [first_name] => *** [last_name] => *** [address1] => *** [address2] => *** [city] => *** [state] => *** [zip] => *** [country] => *** [email] => ***@*** [night_phone_a] => *** [night_phone_b] => *** [address_override] => 0 [no_shipping] => 0 [item_name_1] => DR · ?SSLER Ingwer Sirup 1 L x 2, DR · ?SSLER Ingwer Sirup 0,2 L x 2 [quantity_1] => 1 [amount_1] => 109.6 [item_number_1] => 5865 [lc] => de [bn] => WooThemes_Cart )
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