order placed via card payment automatically changes to completed

  • Resolved debbyroar

    (@debbyroar)


    1 year ago

    Hi, thank you for this amazing plugin.

    Today, I noticed that orders placed via the card payment option went straight to completed instead of processing.

    My settings are all intact, so I wonder what could be causing the issue.

    Please could you kindly look into this? Thanks!

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Niloy

    (@im_niloy)

    Hi,
    Have you configured any custom status for the payment gateway in the order status settings? By default, the status should not be changed until you add any status for the payment gateway.

    Thread Starter debbyroar

    (@debbyroar)

    No, I didn’t configure any custom status for the payment gateway which is why I’m a bit concerned.

    Plugin Author Niloy

    (@im_niloy)

    Have you tested disabling the plugin temporarily? If the status does not change after deactivating the plugin, it could be a conflict issue. Also, which plugin are you using for credit card payments?

    Thread Starter debbyroar

    (@debbyroar)

    Paystack Woocommerce Gateway Plugin…

    I will try that and let you know how it goes. Thanks.

    Thread Starter debbyroar

    (@debbyroar)

    Thanks a lot for the suggestion. It’s been sorted, and no, this plugin wasn’t the issue.

    Hello.

    Please what was the problem?
    I have the same issue here.

    order placed via card payment are automatically changes to completed.

    Hello martino, could you confirm what is the plugin for payment method? There are payment methods that force the status before our plugin, so we need investigate for a conflict

    Plugin Author Kleinmann

    (@kleinmannbrightvessel)

    Hello,

    As we haven’t received a recent response, I’ll mark this as resolved.
    Feel free to open a new post, if you continue encountering issues or reopen this post
    We’d be happy to assist. Thank you!

    – Best Regards

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘order placed via card payment automatically changes to completed’ is closed to new replies.